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Re: DVR recordings disappeared

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Contributor

Re: DVR recordings disappeared

I had a similar problem after getting a new DVR/set top box.  Although the DVR never showed more than 30% full, I kept losing programs.  I discovered that all of my recordings were going into the cloud only.  After a great deal of experimentation, I found that every one of the shows that I had previously programmed to record were going into the cloud only.  I also found that all shows programmed to record through the internet were also going only into the cloud.  I cancelled all of my future tv series recordings through the TV interface, than reprogrammed them (again through the TV interface).  The recordings now show up on the cloud and also on the DVR.  

You can get some idea how this is working by comparing the list of programs on "All devices" vs. any individual DVR in your home.

I must say, I am very disappointed that the internet interface does not work as it should.  I use it to find programs that I am interested in, but find that if I want to save the series to my DVR, I have to do the programming through the TV instead of just clicking on the record button on the internet interface.  I hope this gets changed in the future.

At least, this is how things are working for me and my system.  I would be interested to hear if other people are also experiencing this.

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Expert

Re: DVR recordings disappeared


@foxes-1 wrote:

I had a similar problem after getting a new DVR/set top box.  Although the DVR never showed more than 30% full, I kept losing programs.  I discovered that all of my recordings were going into the cloud only.  After a great deal of experimentation, I found that every one of the shows that I had previously programmed to record were going into the cloud only.  I also found that all shows programmed to record through the internet were also going only into the cloud.  I cancelled all of my future tv series recordings through the TV interface, than reprogrammed them (again through the TV interface).  The recordings now show up on the cloud and also on the DVR.  

You can get some idea how this is working by comparing the list of programs on "All devices" vs. any individual DVR in your home.

I must say, I am very disappointed that the internet interface does not work as it should.  I use it to find programs that I am interested in, but find that if I want to save the series to my DVR, I have to do the programming through the TV instead of just clicking on the record button on the internet interface.  I hope this gets changed in the future.

At least, this is how things are working for me and my system.  I would be interested to hear if other people are also experiencing this.


go to recordings and press down/up and go to 'recorded on' and press OK. do you happen to see two with same name where old one shows up? I have an open ticket right now having same issue and recordings are still being scheduled on two old boxes instead of the new set top boxes.



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Contributor

Re: DVR recordings disappeared

Yes, it shows 2 DVRs with the same name, even though I have only one DVR.  One was there before switching to the Super Triple Play package.  When the technician set up the package, I wound up with 2 DVRs listed with the same name.  Only one of the DVRs has anything recorded on it, the other has nothing.

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Expert

Re: DVR recordings disappeared

I promoted your posts to a separate thread and I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: DVR recordings disappeared

Hi, foxes-1. Thanks for posting and for coming here for support. I would like to investigate this issue further for you. If you can send me a private message with your first and last name I can take a look at your service and DVR information in order to narrow down the cause of the issue a bit more. 


To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.

 

I will meet you there. Thanks!


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