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About foxes-1
since
05-01-2010
02-18-2020
foxes-1
Contributor
27
Posts
8
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0
Solutions
02-18-2020
01:48 AM
I could not possibly have had that many power failures or other events. Once I re-programmed all of my older programs through the DVR interface, there were no more programs deleting themselves and the recordings showed up where I expected them to. I don't think that was coincidence.
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02-17-2020
12:09 PM
I have 2 episodes of Nature: one appears on "Media Room" list and both appear on "All Devices" list of recorded programs. When I play either one and press the "OK" button after the banner disappears, the word DVR is visible. There is no cloud symbol. Not for either program.
I really don't care whether I am watching a cloud or DVR program. I am only concerned with being able to access the programs I record and watch them when I choose to watch them without worrying about them dropping off my list.
Some of my older programs, like NCIS had been programmed to record before the TYVO lawsuit. After the lawsuit was settled and the RECORD button was returned to the internet interface, I found that those programs were not appearing on the "Media Room" list, but were showing up on the "All Devices" list. I then cancelled all future recordings of those programs and reprogrammed them through the DVR interface. They now show up on the "Media Room" list and I do not have to worry about them being auto deleted. I still find myself periodically comparing the two lists of scheduled programs instead of the saved programs. That seems to be the best way to see what's going on. And I have found that the ONLY way to compare the lists is to take a pen and pad and write down each program. Time consuming, but worth it. Using the interface to tell you how many programs are on your list doesn't work.
This is what works for me and my DVR. It has been an aggravating journey, but right now I feel I finally have some control over my recorded TV programs.
An
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02-16-2020
02:15 PM
I discovered the solution to my recording problem by comparing the recorded programs on "All Devices" vs. the recorded programs on the DVR (in my case "Media Room"). I did the same for the scheduled programs and that's how I found the pattern to how the recordings wound up where they appeared. You might want to compare your "All Devices" shows against your DVR shows. It may help you spot why things are happening as they are.
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02-16-2020
01:22 AM
Rustyben,
Through careful trouble shooting, I have found the following:
All shows that are programmed to record through the internet interface are recorded ONLY on the cloud.
All shows that are programmed to record through the DVR interface are recorded on the device AND on the cloud.
When the cloud reaches 60 hours, the older programs auto delete.
If the program was recorded through the DVD interface, the older cloud program will auto delete, but the DVD copy will not.
It is very possible to have a low percentage of used space on your DVD hard drive, but have the cloud space completely full. This explains why the hard drive seems so empty, yet programs are dropping off the menu. All programming should be through the actual DVR interface, and not through the internet, to avoid this problem.
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01-05-2020
08:00 PM
Yes, it shows 2 DVRs with the same name, even though I have only one DVR. One was there before switching to the Super Triple Play package. When the technician set up the package, I wound up with 2 DVRs listed with the same name. Only one of the DVRs has anything recorded on it, the other has nothing.
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01-05-2020
11:39 AM
I had a similar problem after getting a new DVR/set top box. Although the DVR never showed more than 30% full, I kept losing programs. I discovered that all of my recordings were going into the cloud only. After a great deal of experimentation, I found that every one of the shows that I had previously programmed to record were going into the cloud only. I also found that all shows programmed to record through the internet were also going only into the cloud. I cancelled all of my future tv series recordings through the TV interface, than reprogrammed them (again through the TV interface). The recordings now show up on the cloud and also on the DVR.
You can get some idea how this is working by comparing the list of programs on "All devices" vs. any individual DVR in your home.
I must say, I am very disappointed that the internet interface does not work as it should. I use it to find programs that I am interested in, but find that if I want to save the series to my DVR, I have to do the programming through the TV instead of just clicking on the record button on the internet interface. I hope this gets changed in the future.
At least, this is how things are working for me and my system. I would be interested to hear if other people are also experiencing this.
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11-25-2019
01:13 AM
I have only one DVR, although Xfinity seems to think that there is another one. When upgrading my service, the original DVR was replaced with the one I now have. At that time, the installer gave it the label "Media Room" which was the name of the previous DVR. It just looks like I have 2 DVRs named "Media Room", when in reality I only have one. So, no splitter...
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11-24-2019
07:40 PM
Thanks for getting back to me, Rustyben. The DVR has a clock on the left and a blue circle on the right. In the extreme lower right corner is "XG1-A".
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11-24-2019
02:46 AM
Last month I signed up with Comcast for the X1 service. During the installation process my DVR would not show the Netflix app. A new DVR solved that but now I have another problem. I realized that I would lose all of the recordings on the DVR but would be able to access the last 60 hours of recordings in the cloud. Since then, my DVR shows less than 30% full, yet every recording over 60 hours results in an older program being dropped from my list of recordings. Although I have only one DVR, I can noticed that I can access the following devices: "All Devices", "Media Room" and "Media Room". On "All Devices", I can see all of my recordings as well as all of the shows I have scheduled to record. On the first "Media Room" list, there are no recordings listed nor any scheduled. On the second "Media Room", are programs from these series only: "Dr. T", "Prodigal Son", "Emergence", "Carol's Second Act", and "Stumptown".
During a visit from a Comcast technician (for which I was billed $40), I found out there was some type of glitch in the counter for the cloud storage vs. the counter for the DVR storage. For some reason they were not syncing up. THIS IS A KNOW ISSUE BUT THE TECHS HAVE NO WAY OF CORRECTING IT. I was assured that eventually they would syncronize, but I am still waiting so that I can once again record on my DVR and access more than the 60 hours of cloud storage allotted to me.
This is very frustrating and I feel it is a breach of the monthly services contract between Comcast and myself. I was promised DVR service and all I get is cloud storage.
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