If I press the Xfinity button on my remote and go to Apps and click on the Prime Video App it launches and you get a blue screen with the Prime Video logo and 3 white dots on the bottom. After a couple of minutes the 3 dots go away but the blue screen stays and does not go away. If I press Exit and get out of it and then press the Xfinity button and go to Settings then Help then Reset, my cable box resets. I can then go back to Apps and press the Prime Video button and it loads normally. But the next day when I turn on my tv and try to load Prime Video I have the same problem and have to reset the cable box again.
I am an Amazon Prime member and when I can get it to load it works just fine.
I do not have this problem with any other apps such as Netflix or Youtube.
I do not have this problem with any of the other 2 tvs in my home.
I have reset my cable box, got into my Prime Video app, and logged out of this device and logged back in but I continue to have the same problem.
There is button in Xfinity/Settings/Help named Reset Netflix. Is there a way to Reset Prime Video? Is there a way to uninstall the Prime Video app on my cable box and re-install it?
The Prime app has to be linked to Xfinity.