Regular Visitor
•
12 Messages
Noisy DVR
We recently upgraded to a new level of service. With this came a set-top box with DVR, labeled XGP-1 on the front and PX013ANM on the bottom.
This is unbearably noisy. It produces a tone that can be heard clear across the room. Not usable by us. There is some kind of moving part. A fan? hard disk?
I have asked Comcast for a replacement. Is it likely to be better? Anything else I should ask?
THANKS
Accepted Solution
Rustyben
Expert
•
24.6K Messages
4 years ago
the latest DVR xg1v4 has a solid state drive (no spinning disk) and is noise free (I have 4 of them).
0
Mike5611
Regular Visitor
•
12 Messages
4 years ago
Thank you, @Rustyben !
Is there a way I can recognize it at the Comcast office? Does it say "V4" somewhere on it?
P.S. After asking, I found photos on the Web. I'll take one with me to the office. M.
0
0
Mike5611
Regular Visitor
•
12 Messages
4 years ago
Thanks again, @Rustyben ! I installed the new box this morning. The silence is wonderful!
0
CCMorgan
Gold Problem Solver
•
3.3K Messages
3 years ago
Hi, Mikw-48. So glad you're happier with the new box! Thanks for reporting back. 🙂
0
0