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New box and lost DVR recordings

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New box and lost DVR recordings

New box installed today due to other one breaking for no reason. About half my DVR show recordings are gone. Any way to get them back??
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Re: New box and lost DVR recordings


@Sixstring79 wrote:
New box installed today due to other one breaking for no reason. About half my DVR show recordings are gone. Any way to get them back??

when you swap out a DVR the recordings on it are gone but the last 60 or so hours recorded (sometimes more in some areas) are available on the cloud DVR playable on your home X1 equipment. note as new recordings are added the cloud hours that are older will automatically delete. advice is to watch oldest shows first. you can see the list of shows only on the cloud by using a smart device (phone/tablet) and the xfinity stream TV app. 



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