Netflix not loading

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@Phillyguy215 wrote:
When I try to load anything Netflix on my x1, nothing happens. I see three dots for a second and it goes right back to the channel I was on. Everything else works, including amazon prime. Also Netflix works on all other devices, including directly through the smart TV. I tried restarting x1 and same issue. Is there a known issue causing this?

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does the youtubre app work? are you able to successfully access netflix from a smart device? 

We are having the exact same issues with our box. Just got it on and working today and Amazon prime works perfectly fine in both the front room and bedroom. Netflix works in the front room but loads for a second in the bedroom and goes directly back to previous channel. Any advice would be extremely grateful. We have done all the restart option suggested with no luck

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@jessicabednarko wrote:
We are having the exact same issues with our box. Just got it on and working today and Amazon prime works perfectly fine in both the front room and bedroom. Netflix works in the front room but loads for a second in the bedroom and goes directly back to previous channel. Any advice would be extremely grateful. We have done all the restart option suggested with no luck

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did you press the A button and select 'reset netflix'?

Mine is doing the same thing. I tried resetting Netflix and it didn’t work. Any other ideas?

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@Momster414 wrote:
Mine is doing the same thing. I tried resetting Netflix and it didn’t work. Any other ideas?

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If you have a "smart" television, use the Netflix app found on the television (using the television's remote). The cable-boxes do get updates mainly for hacking vulnerabilities. The last update might have caused an unwanted issue. The app on the television goes directly over the Internet and does not involve the cable-box. You can reset the cable-boxes and go back through Comcast when they are working again for you.

Same issue.. TV that has hardwired Comcast cable works
TV with wifi connection netflix tries to load then goes back to prior channel

Netflix not working on my wireless box. Tried resetting Netflix using A button, still doesn't work. Other internet-based apps work fine. When attempting to access the Netflix app, just goes back to channel it was on. Side issue: can't turn on CC (captions) in Prime Video app. I navigate to the command to turn them on, but they don't show up. When I go back to the CC command, it's showing as "off" again. Every time.

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@Powelldre wrote:
Netflix not working on my wireless box. Tried resetting Netflix using A button, still doesn't work. Other internet-based apps work fine. When attempting to access the Netflix app, just goes back to channel it was on. Side issue: can't turn on CC (captions) in Prime Video app. I navigate to the command to turn them on, but they don't show up. When I go back to the CC command, it's showing as "off" again. Every time.

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you may be maxed out on concurrent streams for netflix. Amazon video has a menu before you play a movie/TV episode that says 'subtitles' (like DVD). 

I just spent 20 minutes with L2 support. This is a reported and known outage with Xfinity. No resolution time, no communication, nothing from Xfinity. 

 

Timing is horrible as Disney just began steaming. Really wondering why I pay xfinity what I do. Known outage for several days but "Engineers are on it"

I work for support desks, I was just fed a load of stuff (cant use actual words to describe Xfinity, because they are "bad" (read: true). 

 

I have a smart TV with a Netflix Button on the TV Controller. When I press the Netflix Button I usually get a message stating that Netflix is unavailable. Restarting my Xfinity Set-top Box will correct the problem most of the time. Doing a system refresh sometimes helps too, but takes longer. It’s like the Xfinity Wifi box is fighting to keep me from using my Netflix account without paying Xfinity to go through them at an added cost.

This thread is for Netflix not loading on an X1 box, not your personal equipment. You may have to troubleshoot with your TV manufacturer.