Community Forum

Flashing power light on X1 DVR box

Highlighted
New Poster

Flashing power light on X1 DVR box

My main X1 box flashes 3 times ,pauses, then flashes 3 more times and repeats.  This seems to happen mostly in the evening.  Everything seems fine as far as watching live TV, DVR, and On Demand.  I was wandering what this means.

Highlighted
Expert

Re: Flashing power light on X1 DVR box


@KGKessler wrote:

My main X1 box flashes 3 times ,pauses, then flashes 3 more times and repeats.  This seems to happen mostly in the evening.  Everything seems fine as far as watching live TV, DVR, and On Demand.  I was wandering what this means.


use the voice command 'about'. what is the rest of the line after "STB version"?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Contributor

Re: Flashing power light on X1 DVR box

Exact same flashing power light issue on my XG2 non-DVR box (my only X1 Box).  Started a couple of days ago immediately after the automatic overnight reboot.  The only way to get the blue power light steady is either a box refresh or unplug the power and then plug it back in.  Then the power light is steady until the next overnight reboot.  TV works perfectly while light flashes -- no errors.

 

STB Version -- PX022AN_3.7p2sl_PROD_sey

 

I suspect the original poster and I have a very similar issue.  Please advise if I need to start my own thread.

 

 

Highlighted
Expert

Re: Flashing power light on X1 DVR box


@flaboy wrote:

Exact same flashing power light issue on my XG2 non-DVR box (my only X1 Box).  Started a couple of days ago immediately after the automatic overnight reboot.  The only way to get the blue power light steady is either a box refresh or unplug the power and then plug it back in.  Then the power light is steady until the next overnight reboot.  TV works perfectly while light flashes -- no errors.

 

STB Version -- PX022AN_3.7p2sl_PROD_sey

 

I suspect the original poster and I have a very similar issue.  Please advise if I need to start my own thread.


next time press 'left' and see if there is a message for you on the notifications screen.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Contributor

Re: Flashing power light on X1 DVR box

@Rustyben -- thanks for responding.  There were no messages as I did check.  However, my issue may have straightened out.  The last time the XG2 rebooted overnight and the power light started flashing, I simply went into device settings and scrolled through the light's brightness levels and then left it where I wanted.  Then I did another refresh.  It's been two days and so far, the light is steady.  I'll update here if necessary.

Highlighted
Official Employee

Re: Flashing power light on X1 DVR box

Hi @KGKessler and @flaboy

 

I hope all is well. I just wanted to follow up to see if you've had any more issues on your end? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Contributor

Re: Flashing power light on X1 DVR box

@ComcastChe  -- power light on XG2 has been steady for several days.  I would suspect that the glitch either worked itself out with subsequent overnight automatic reboots or when I scrolled through settings and refreshed.  In any event, seems to be fine now.  If it returns, I'll be posting again.  Thanks for the follow-up.

Highlighted
Diamond Problem Solver

Re: Flashing power light on X1 DVR box

Don’t worry too much about it
https://forums.xfinity.com/t5/TV/ANSWERED-What-does-the-flashing-light-on-my-Xfinity-X1-box/ta-p/323...

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Regular Contributor

Re: Flashing power light on X1 DVR box

@CCAndrew -- I did check the link you provided and certainly the flashing power light was not a worry -- more like a concern.  What was annoying was trying to watch TV with the light flashing all the time (distracting) but as I reported, issue is apparently solved for me.  Can't speak for the original poster, though.  Thanks for responding.

Highlighted
Diamond Problem Solver

Re: Flashing power light on X1 DVR box

You can turn those power lights totally off too
https://www.xfinity.com/support/articles/x1-device-lights

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Regular Contributor

Re: Flashing power light on X1 DVR box


@CCAndrew wrote:
You can turn those power lights totally off too
https://www.xfinity.com/support/articles/x1-device-lights

Yes indeed.  I do that occasionally.

Highlighted
New Poster

Re: Flashing power light on X1 DVR box

Why is this blinking? What should I do?

Highlighted
Regular Contributor

Re: Flashing power light on X1 DVR box

@Pansy_evans -- seems to happen every so often to everyone I know who has X1.  Last happened to me last week and my neighbor had it yesterday.  Simply restart the X1 box by unplugging the power, wait a minute or two, and then plug it back in and let the box fully restart.  Light should then be steady..  Or, you can restart the box by pressing the Xfinity button on the remote>gear symbol>help>restart.  In all cases I know of, TV works while this happening.  If yours isn't, then do the unplug-replug method.

Highlighted
Diamond Problem Solver

Re: Flashing power light on X1 DVR box

@Pansy_evans
If everything is working, dont worry about it, you can turn them off
https://forums.xfinity.com/t5/TV/ANSWERED-What-does-the-flashing-light-on-my-Xfinity-X1-box/ta-p/323...

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!