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ANSWERED: What does the flashing light on my Xfinity X1 box mean?

Question

 

The light on my X1 box keeps flashing. What does this mean?

 

Answer

 

Below you will find a list of our X1 boxes and what the lights mean.
*Note**: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light.


RNG150 and XG1 TV Boxes

Device Status Power Light/LED Activity
Power save mode Off
Loading/rebooting Power light solid; LEDs blinking
Steady/no activity Power light solid
Remote control activity Green LED flashes when button pressed
Recording in progress Red LED solid

 

 

Xi3, Xi4, XiD and XG2 TV Boxes

Device Status Power Light
Power save mode Off
Loading/rebooting Slow blinking
Steady/no activity Solid
Remote control activity Flaring

 

 

The "Loading/Rebooting"  status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide

 

 

If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here: https://www.xfinity.com/support/service-center-locations/) or we can help you replace it by posting your request here:  https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ

 

 

To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3...

 

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Last update:
‎07-29-2019 10:14 AM
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