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ANSWERED: What does the flashing light on my Xfinity X1 box mean?

Question

 

The light on my X1 box keeps flashing. What does this mean?

 

Answer

 

Below you will find a list of our X1 boxes and what the lights mean.
*Note**: Only RNG150 and XG1 TV Boxes have LED displays. Other X1 TV Box models (Xi3, Xi4, XiD and XG2) only have one power light.


RNG150 and XG1 TV Boxes

Device Status Power Light/LED Activity
Power save mode Off
Loading/rebooting Power light solid; LEDs blinking
Steady/no activity Power light solid
Remote control activity Green LED flashes when button pressed
Recording in progress Red LED solid

 

 

Xi3, Xi4, XiD and XG2 TV Boxes

Device Status Power Light
Power save mode Off
Loading/rebooting Slow blinking
Steady/no activity Solid
Remote control activity Flaring

 

 

The "Loading/Rebooting"  status on our Xi3, Xi4, XiD and XG2 devices usually occurs after an update. To view more information about our X1 lights see here: https://www.xfinity.com/support/articles/x1-led-display-guide

 

 

If you believe it may be an issue with your device, we recommend cleaning the device, ensuring it is in a well-ventilated area and rebooting the device (unplugging it from the wall outlet, wait 1 minute and then plug it back in). If you continue to experience this after rebooting the device and it occurs outside your Daily Update Time window you could also be experiencing low signal to your box or a defective device. You can test the outlet by connecting a different box there. If the issue persists with another box, you are likely in need of a technician visit. If you do not experience this issue with your other box, you likely need to replace the defective device. You can replace it by taking it to a local Xfinity store (find your local store here: https://www.xfinity.com/support/service-center-locations/) or we can help you replace it by posting your request here:  https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ

 

 

Learn how to use the Xfinity X1 On-Screen Guide to change the brightness of the Power button and time display lights on the front of your X1 TV Box.

Device Lights

To access Device Settings:
  1. Using the remote, press the xfinity button.
  2. Use the left arrow or right arrow button to highlight Settings (the gear icon) and press OK.
    Note: If your remote does not have an OK button, press the raised button in the center of the directional pad.
    X1 Menu displays with Settings (gear) option 
  3. Use the down arrow button to highlight Device Settings and press OK.
    Settings Menu displays with Device Settings highlighted. This is the second option from the top. 
  4. Use the down arrow button to highlight Device Lights and press OK.
    The Device Lights option displays. This is the second option from the top.
  5. Select Power Light Brightness and press OK.
    The screen opens with Power Light Brightness already selected. 
  6. Use the left arrow or right arrow button to select the brightness level you want, then pressOK.
    The Power Light Brightness window has an option to lower the brightness using the left arrow, or raise it using the right arrow. 
  7. Press Exit to finish.
    The new brightness level will show on the screen.

 

 

 

To learn more about changing the time in which your update occurs see here: https://forums.xfinity.com/t5/TV/ANSWERED-How-to-change-the-Daily-Update-Time-on-your-Xfinity/ta-p/3...

 

 

Additional Resources:

What the LED Lights on Your X1 TV Box Mean

Set the Brightness on Your X1 TV Box

Version history
Revision #:
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Last update:
‎08-22-2019 11:53 AM
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