Audio Dropouts - need advice

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@fdm2000 wrote:

Need help determining if the sound dropouts are caused by the Samsung UN65NU800D TV (still under warranty) set or the set top converter box signal input provided by my cable service provider Comcast Xfinity. Is there a way to bypass the signals from the cable box and still hear sounds on the TV. Since my TV is a smart tv it is receivng a WiFi signal from Comcast as well. So to eliminate any souund input from Comcast both the cable box and the WiFi would have to be temporarily disabled - will have to figure out how to accomplish this and simultaneously figure out how to get TV to produce sounds?
Any suggestions would be appreciated - I'm 88 years old and any advice would need to be in simple terms.
Frank

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voice command 'about' what is the rest of the line after "STB version"?

RustyBen wrote 

voice command 'about' what is the rest of the line after "STB version"?

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@fdm2000 wrote:

RustyBen wrote 

voice command 'about' what is the rest of the line after "STB version"?

STB version is : PXO13AN_3.12p6s1_sey

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that model is not known to have an audio drop out problem. you might try one of the new 4k set top boxes (same price) xg1v4.

Rustyben wrote:

STB version is : PXO13AN_3.12p6s1_sey

that model is not known to have an audio drop out problem. you might try one of the new 4k set top boxes (same price) xg1v4.

Will have to check out the new 4k cable boxes from Xfinity - preferred the older model because it came with RCA sound out ports that I could connect to my older non digital stereo that has no optical digital input or HDMI input. What Xfintity offered the last time I checked was all digital audio outputs.

Many thanks for your assistance.

Frank

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@fdm2000 wrote:

Rustyben wrote:

STB version is : PXO13AN_3.12p6s1_sey

that model is not known to have an audio drop out problem. you might try one of the new 4k set top boxes (same price) xg1v4.

 

Will have to check out the new 4k cable boxes from Xfinity - preferred the older model because it came with RCA sound out ports that I could connect to my older non digital stereo that has no optical digital input or HDMI input. What Xfintity offered the last time I checked was all digital audio outputs.

Many thanks for your assistance.

 

Frank

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I had same problem swapping out same model number for a 4k unit. i got this (overkill as it has 2 HDMI outputs from amazon. (this amazon link)  installed easily and if you don't need new inputs won't need to change inputs. I actually added (finally) a Roku Ultra that I had no inputs available to install on the TV. my old sony receiver wants digital coax or SPDIF.  

Currently having a several day period with no dropouts - does this suggest a Comcast signal problem? From line drop or from the Pace XG1 DVD cable box and not the Samsung TV

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@fdm2000 wrote:

CCAndrew wrote:

‎02-20-2020 10:28 AMThat’s a first generation dvr, swap it out. 

 

I would Andrew if I could get an uppdated DVR with RCA audio output connections for my excellent older stereo receiver that has no HDMI or optical inputs. Will struggle with the old Pace DVR until the stereo dies.

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I had same problem but hard drive went out. i have a 4k DVR now using a device from amazon that breaks out the audio (it is a 4 device in capability and two device out). it is cheap and works well for me with my old first gen sony receiver. I needed optical out but the devices offer optical and coaxial cable and rca outputs (a 3.5mm jack so a 3.5 male to female rca cable  or adapater would be needed. let me knwo and i'll look up the link from my order.

Yes would appreciate the link for the device you purchased.

Thanks Andrew - yes I would appreciate the link for the device you described

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@fdm2000 wrote:

Yes would appreciate the link for the device you purchased.

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https://www.amazon.com/gp/product/B07MYRX22F/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1

it has a very lightweight remote. my son set up a harmony remote that 'learned' the code. I was able to then use that box to add a Roku to that TV. originally intended to just use the split out function for audio.