We appreciate you for using the Xfinity Forums. Thank you for letting us know of the issue you're having with the notification. The information provided by @andyross and @Rustyben is correct. After receiving the notification that you're entering a third-party app, you should still be able to get to the app. If you're still not able to, we need to investigate so we can get this resolved. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name, the numbers associated with your address, and we can proceed from there.
Yes, I had same issue, l fix it by unplug the flex box power for 1 minute and plug it back, so it will show the warning only for 3 seconds and will go after.
Accepted Solution
Rustyben
Expert
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24.6K Messages
5 years ago
no menu to do so, it is probably a required notice that the data counts even though it is used on a set top box (like the internet app Netflix)
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Rustyben
Expert
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24.6K Messages
5 years ago
that notifies you that your data being used counts toward your CAP (if you have one)
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Aahpvl
New Poster
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1 Message
5 years ago
The warning comes up but then cannot proceed tp app like netflix
what do you do to move on to the app
1
Andyr1
Gold Problem Solver
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8K Messages
5 years ago
It should not block the app from starting.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @Aahpvl,
We appreciate you for using the Xfinity Forums. Thank you for letting us know of the issue you're having with the notification. The information provided by @andyross and @Rustyben is correct. After receiving the notification that you're entering a third-party app, you should still be able to get to the app. If you're still not able to, we need to investigate so we can get this resolved. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name, the numbers associated with your address, and we can proceed from there.
0
0
Agnaou424
New Poster
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1 Message
5 years ago
0