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3rd Party App Warning

Tek
Problem Solver

3rd Party App Warning

Is it possible to disable the new warning at the bottom of the screen that warns you that you are entering a 3rd party app?


Tek
Rustyben
Expert

Re: 3rd Party App Warning


@Tek wrote:
Is it possible to disable the new warning at the bottom of the screen that warns you that you are entering a 3rd party app?

that notifies you that your data being used counts toward your CAP (if you have one)



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billmich88888
Regular Contributor

Re: 3rd Party App Warning

you are correct,

 

but the guy above asked if it can be disabled, you did not answer his question with your response

Rustyben
Expert

Re: 3rd Party App Warning


@billmich88888 wrote:

you are correct,

 

but the guy above asked if it can be disabled, you did not answer his question with your response


no menu to do so, it is probably a required notice that the data counts even though it is used on a set top box (like the internet app Netflix)



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Aahpvl
New Poster

Re: 3rd Party App Warning

The warning comes up but then cannot proceed tp app like netflix

what do you do to move on to the app

andyross
Silver Problem Solver

Re: 3rd Party App Warning

It should not block the app from starting.

ComcastChe
Official Employee

Re: 3rd Party App Warning

Hi @Aahpvl

We appreciate you for using the Xfinity Forums. Thank you for letting us know of the issue you're having with the notification. The information provided by @andyross and @Rustyben is correct. After receiving the notification that you're entering a third-party app, you should still be able to get to the app. If you're still not able to, we need to investigate so we can get this resolved. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name, the numbers associated with your address, and we can proceed from there. 

 


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Agnaou424
New Poster

Re: 3rd Party App Warning

Yes, I had same issue, l fix it by unplug the flex box power for 1 minute and plug it back, so it will show the warning only for 3 seconds and will go after.