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On demand TV that was free and now it's not.

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New Poster

On demand TV that was free and now it's not.

We were watching episodes of Veronica Mars, all free. Except yesterday when we turned on TV to see the next one in line: Season 3, Episode 8. Suddenly it had gotten changed to Pay per view.

Xfin pulled a scam, bait & switch con job. Not only were all the episoded from that point forward now only available with a charge, but all the others from the beginning were now suddenly also not free.

 

I think Xfin detected that my TV was pulling in all those sequential episodes and suddenly thought I'd gotten hooked, and couldn't resist, and they'd start getting more money from me.

 

Why should I have to pay a al carte when I'm already paying a monthly fee? Nope Comcast; not going to happen

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Diamond Problem Solver

Re: On demand TV that was free and now it's not.

That’s the producers choice, not Comcast watching your cable box

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Regular Contributor

Re: On demand TV that was free and now it's not.

Take a look at History Vault.  History channel wants money to view the content but is almost empty.  That's one comcast should delte from the lineup.

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New Poster

Re: On demand TV that was free and now it's not.

Same here... over the last week, I have chosen shows to binge watch from season one... 2 examples I will give are The Handmaid's Tale on HULU (via Xfinity) and The Alienist on TNT. I watched season 1 and part of season 2 of The Handmaid's Tale... come back and all of a sudden, no free episodes... now they are $2.99 EACH. So I chose the Alienist... watched 2 episodes, went to bed. Get up next morning and now... $2.99 EACH for the rest if the episodes. It's like they are choosing what to charge for based on what content I am watching and what they predict I will watch next... while all other shows remain untouched. Xfinitybsays it's the networks... but it's not. It's clearly Xfinity or it wouldn't (a) base charges on your watch preferences and (b) affect multiple channels/networks/even stuff like HULU all deciding at random to charge the exact same amount per episode. I pay for this... for On Demand service... why am I being charged extra??
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Regular Contributor

Re: On demand TV that was free and now it's not.

My experience with this is looking at my previous post here.  Histroy channel has removed s lot of content from the history vault on comcast and re-applied it to their new service that they run themselves. 

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Official Employee

Re: On demand TV that was free and now it's not.

Hi @jrheinrichs  & @labnglidermom ,

 

@CCAndrew  is right, we do not own the rights to the content. Comcast is a content distributor, not a content creator, which means, we do not dictate when content is available or not.

 

Comcast 100% does not charge you based on your watch history, that is simply not true. We are contractually bound to abide by the availabilty windows defined by content providers when they deliver their content to us for distribution. This means, we cannot show it to you before the available date, and we cannot show it to you after it has expired, these dates are solely at the discretion of the content providers. For non premium networks, content is usually only available for free to subscribers for a limited period of time, before it is only available for purchase/rent.

 

Finally, as it relates to your specific example, Handmaid's Tale, if you subscribe to Hulu, this is currently available to you at no cost via Xfinity, if this is not the case, please let me know and I can take a deeper look at your account.

 

Do let me know if you feel you still have some unanswered questions, I will try my best to answer them for you.

 

Regards,


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New Poster

Re: On demand TV that was free and now it's not.

Man, I was watching the Greatest Showman & paused around 11:55 for a bathroom break. Then I got distracted on my phone, so it was a little after midnight by the time I was ready to resume. I pressed play, only to discover The Greatest Showman was no longer free. SO annoying. If only I hadn’t paused!!
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New Poster

Re: On demand TV that was free and now it's not.

The same thing has happened to me as weel, most recently - I was watching The Alienist yesterday for free and today I have to pay if I want to pick up where I left off.  I get that you're saying it's not Xfinity, that it's the network, but it's pretty frustrating to pay for on demand and not be able to watch what you're already paying to watch.

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Expert

Re: On demand TV that was free and now it's not.


@rhc143 wrote:

The same thing has happened to me as weel, most recently - I was watching The Alienist yesterday for free and today I have to pay if I want to pick up where I left off.  I get that you're saying it's not Xfinity, that it's the network, but it's pretty frustrating to pay for on demand and not be able to watch what you're already paying to watch.


So, complain to the network.


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