Community Forum

Missing episodes

New Poster

Missing episodes

Renovation island which is a new series only three episodes exist but unfortunately episode 2 is missing so you can only watch episode 1 miss the entire second episode and watch episode 3 this always happens with xfinity and I pay $330 a month for what going to cancel soon
Highlighted
New Poster

Re: Missing episodes

I've noticed this problem as well but I actually think the tv guide is labeled incorrectly because based on the HGTV episode guide the episode order is

  • Season 1, Episode 1. Paradise Found
  • Season 1, Episode 2. The Deep End
  • Season 1, Episode 3. When It Rains, It Pours
  • Season 1, Episode 4. Power Struggle. 
  • Season 1, Episode 5. Out of Gas
  • Season 1, Episode 6. Bottoms Up
  • Season 1, Episode 7. This Build is a Beach
  • Season 1, Episode 8. Set in Stone

However, in the Xfinity Stream list, it has "The Deep End" labeled as Episode 3 and "When it rains, it pours" as Episode 6. And the episode that is coming on tonight(6/28/2020) "Power Struggle" is labeled as Episode 8. It's quite strange. I'm not sure what's going on but I watched the episodes in the HGTV episode order and all the episodes match up. 

Highlighted
Official Employee

Re: Missing episodes

Thanks for bringing this up to our attention! We will work with our metadata provider to ensure the sequencing is correct.

 

@anataxi as @kgordon258 mentioned, even though the episode sequencing is not proper at the moment, the episodes are indeed sequential from 1-4 as they appear on screen. We will remediate the sequencing shortly. We apologize for this inconvenience.

 
 
 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Missing episodes

The last episode (episode 6) of "No One Saw a Thing", an AMC+ (aka Sundance TV)  mini-series is missing. 

 

I did a system refresh, but that did nothing. The series info says there are only 5 episodes, but there are definitely six - https://en.wikipedia.org/wiki/No_One_Saw_a_Thing#Episodes

 

Can someone from Comcast look into it?