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HBO NEW Shows not on demand

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Frequent Visitor

HBO NEW Shows not on demand

Why isn't the new show Run not available on demand? I pay for HBO. New Season of Insecure is available but not Run.

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Expert

Re: HBO NEW Shows not on demand


@Mstarrmull wrote:

Why isn't the new show Run not available on demand? I pay for HBO. New Season of Insecure is available but not Run.


Contact HBO about that. They pull the strings.


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Official Employee

Re: HBO NEW Shows not on demand

Hi Mary,

 

We do not own the timelines for when content is made available on demand by content providers. But with that being said, I can confirm that if you subscribe to HBO via Xfinity, you should be able to watch episodes 1-3 on demand now.

 

Enjoy!


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Regular Contributor

Re: HBO NEW Shows not on demand

I subscribe to HBO through Xfinity.  And I can confirm that "Run" is not on OnDemand.  I just went through every "page" (since alphabetizing isn't always a rule followed in listing show/movie titles or channel names), and "Run" isn't anywhere to be found.

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Official Employee

Re: HBO NEW Shows not on demand

Hi,

 

You can say "Run" into your voice remote, or simply press "786" on the remote; this will bring up the T9 search results where Run should be among the top of list, click on it and this will take you to the show's entity page where you should be able to play episode 1 through 3.


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Frequent Visitor

Re: HBO NEW Shows not on demand

No I cannot because I do not have a fancy remote. So I have to rely on what is in the list. OMG. Comcast needs to add the show to the On Demand list for HBO. Period.

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Frequent Visitor

Re: HBO NEW Shows not on demand

I cannot enjoy if I cannot access the program On Demand. Others are seeing the same thing. It is not in the list of HBO shows on demand.

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Frequent Visitor

Re: HBO NEW Shows not on demand

Just checked again at 6:47 PM and the show is not in the list so you are wrong. I am so over Comcast and so ready to cancel. Seems like a simple thing to fix.

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Official Employee

Re: HBO NEW Shows not on demand

Hi,

 

I understand that you have a native STB, I apologize for assuming you were trying to find it on an X1 device. The content should be visible in any of the following category paths on a native device:

 

HD On Demand/Premium Channels/HBO HD/HBO Series/Run/Season 1
Premium Channels/HBO/HBO HD/HBO Series/Run/Season 1
HD On Demand/TV Shows/By Network/HBO/Run/Season 1
HD On Demand/TV Shows/Shows Q-S/Run/Season 1
TV Shows/Shows Q-S HD/Run/Season 1
TV Shows/By Network/HBO/Run HD/Season 1
HD On Demand/Premium Channels/HBO HD/Featured on HBO/Run
Premium Channels/HBO/HBO HD/Featured on HBO/Run

 

For comparison, this is what the content looks like right now on X1:

Screen Shot 2020-04-27 at 8.11.13 PM.png

Episode 1-3 are available for playback.


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Frequent Visitor

Re: HBO NEW Shows not on demand

O.M.G. I have looked in all the places in my On Demand menu on my TV. It is not there. The fact that I can look it up on my computer is NOT helpful if I want to watch it the way I watch all the other On Demand shows.

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Problem Solver

Re: HBO NEW Shows not on demand

I too have non-X1, legacy "Old-Timey" cable.  I can access episodes 1-3 by:

1) Selecting "Search" from near the bottom of the On Demand menu and

2) Entering the Keyword RUN

 

Hope this works for you!

 

 

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Frequent Visitor

Re: HBO NEW Shows not on demand

Is this search button on the screen of your TV or on the remote? I don't see it.

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Frequent Visitor

Re: HBO NEW Shows not on demand

The recommendation to search for Run is wrong. That takes me to the regular programing NOT to On Demand. Also another new HBO show that just started :We're Here also does not show up in the On Demand list for HBO so I am totally disgusted and frustrated now. Ridiculous. I am PAYING for this service.

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Problem Solver

Re: HBO NEW Shows not on demand

Select "On Demand" on your remote

Select "Search" from the menu on the TV screen - you will need to scroll or page-down as "Search" is near the bottom of menu options.

On the remote, use the white arrow keys and the center OK key to enter the letters RUN

(mine is the silver remote with a red OK key)

 

also, entering the key word WER will get you to episode 1 of We're Here.

 

This is cumbersome, but until folders are created for these shows (& WGNA's Almost Paridise), we're stuck...

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Frequent Visitor

Re: HBO NEW Shows not on demand

There is no "search" option in the menu that pops up when I select "on demand" so I cannot do what you suggest.

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Frequent Visitor

Re: HBO NEW Shows not on demand

Also why is it taking so long to create the "folders" you mention? And I cannot do any of the things you suggest because there is not search option in my On Demand screens

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Problem Solver

Re: HBO NEW Shows not on demand

Once you've selected On Demand, use the grey down-arrow key on the right side of the remote to see more options on the TV screen (on my TV, I have to "page down" twice to get to "Search")

 

Option two is to search from the "Main Menu":

Press the red "Menu" key twice

Select "Find Shows"

Select "Search TV & On Demand"

Enter Keyword RUN or WER

 

I don't know why show "folders" are not created/updated. Most are, but it's always the program you're looking for...

 

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Frequent Visitor

Re: HBO NEW Shows not on demand

When I follow your directions I never get a "search" as an option. I get these choices:

IMG_6990.JPGIMG_6989.JPG

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Frequent Visitor

Re: HBO NEW Shows not on demand

As I said previously, following your second set of instructions gets me to what is currently showing in that moment, NOT what is On Demand.

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Frequent Visitor

Re: HBO NEW Shows not on demand

I tried to send pictures of what I get when I follow your instructions re the down arrow. The options never include Search. Not a function I have access to.

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Official Employee

Re: HBO NEW Shows not on demand

I am afraid the pictures are not displaying as expected (for me at least). In the meantime, I have reached out internally to have this content (Run) show in the intended native folders.

 
 
 

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Official Employee

Re: HBO NEW Shows not on demand

Can one of you confirm now whether the content is visible on the following category path?

 

/TV Shows/By Network/HBO/Run HD/Season 1


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Problem Solver

Re: HBO NEW Shows not on demand

Yes @ComcastCesar , the content is there (the final "/season 1" is not needed)

 

However, since I do NOT have HD, the SD version remains accessible (for me) only by "Search".

 

Partially fixed, I hope that does it for @Mstarrmull !

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Official Employee

Re: HBO NEW Shows not on demand

Thank you for confirming! I did notice that the resolver did not create the SD folder, so I asked them to create it. Similarly for "We're Here" 


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Frequent Visitor

Re: HBO NEW Shows not on demand

Do you know how long it will take?

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Frequent Visitor

Re: HBO NEW Shows not on demand

Thank you. It is there. Will WER also be added?

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Contributor

Re: HBO NEW Shows not on demand

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Official Employee

Re: HBO NEW Shows not on demand

Hi, 

I would not expect a fix tonight since it is after hours for the team but I will be sure to follow up tomorrow morning to get "We're Here" taken care of as well.

 
 
 

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Regular Contributor

Re: HBO NEW Shows not on demand

Eureka!!  It's been added since this morning (that was the last time I checked).  It's still not coming up under Premium Channels>HBO>Series, but it is under TV Shows>By Network>HBO.

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Frequent Visitor

Re: HBO NEW Shows not on demand

Thank you!!

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Regular Contributor

Re: HBO NEW Shows not on demand

You were the original poster here, so thank YOU -- I now have "Run" on HBO OnDemand and every place else it should be.  I salute you!