Why isn't the new show Run not available on demand? I pay for HBO. New Season of Insecure is available but not Run.
Contact HBO about that. They pull the strings.
We do not own the timelines for when content is made available on demand by content providers. But with that being said, I can confirm that if you subscribe to HBO via Xfinity, you should be able to watch episodes 1-3 on demand now.
I subscribe to HBO through Xfinity. And I can confirm that "Run" is not on OnDemand. I just went through every "page" (since alphabetizing isn't always a rule followed in listing show/movie titles or channel names), and "Run" isn't anywhere to be found.
You can say "Run" into your voice remote, or simply press "786" on the remote; this will bring up the T9 search results where Run should be among the top of list, click on it and this will take you to the show's entity page where you should be able to play episode 1 through 3.
No I cannot because I do not have a fancy remote. So I have to rely on what is in the list. OMG. Comcast needs to add the show to the On Demand list for HBO. Period.
Just checked again at 6:47 PM and the show is not in the list so you are wrong. I am so over Comcast and so ready to cancel. Seems like a simple thing to fix.
I understand that you have a native STB, I apologize for assuming you were trying to find it on an X1 device. The content should be visible in any of the following category paths on a native device:
HD On Demand/Premium Channels/HBO HD/HBO Series/Run/Season 1
Premium Channels/HBO/HBO HD/HBO Series/Run/Season 1
HD On Demand/TV Shows/By Network/HBO/Run/Season 1
HD On Demand/TV Shows/Shows Q-S/Run/Season 1
TV Shows/Shows Q-S HD/Run/Season 1
TV Shows/By Network/HBO/Run HD/Season 1
HD On Demand/Premium Channels/HBO HD/Featured on HBO/Run
Premium Channels/HBO/HBO HD/Featured on HBO/Run
For comparison, this is what the content looks like right now on X1:
Episode 1-3 are available for playback.
O.M.G. I have looked in all the places in my On Demand menu on my TV. It is not there. The fact that I can look it up on my computer is NOT helpful if I want to watch it the way I watch all the other On Demand shows.
I too have non-X1, legacy "Old-Timey" cable. I can access episodes 1-3 by:
1) Selecting "Search" from near the bottom of the On Demand menu and
2) Entering the Keyword RUN
Hope this works for you!
The recommendation to search for Run is wrong. That takes me to the regular programing NOT to On Demand. Also another new HBO show that just started :We're Here also does not show up in the On Demand list for HBO so I am totally disgusted and frustrated now. Ridiculous. I am PAYING for this service.
Select "On Demand" on your remote
Select "Search" from the menu on the TV screen - you will need to scroll or page-down as "Search" is near the bottom of menu options.
On the remote, use the white arrow keys and the center OK key to enter the letters RUN
(mine is the silver remote with a red OK key)
also, entering the key word WER will get you to episode 1 of We're Here.
This is cumbersome, but until folders are created for these shows (& WGNA's Almost Paridise), we're stuck...
Also why is it taking so long to create the "folders" you mention? And I cannot do any of the things you suggest because there is not search option in my On Demand screens
Once you've selected On Demand, use the grey down-arrow key on the right side of the remote to see more options on the TV screen (on my TV, I have to "page down" twice to get to "Search")
Option two is to search from the "Main Menu":
Press the red "Menu" key twice
Select "Find Shows"
Select "Search TV & On Demand"
Enter Keyword RUN or WER
I don't know why show "folders" are not created/updated. Most are, but it's always the program you're looking for...
I tried to send pictures of what I get when I follow your instructions re the down arrow. The options never include Search. Not a function I have access to.
I am afraid the pictures are not displaying as expected (for me at least). In the meantime, I have reached out internally to have this content (Run) show in the intended native folders.
Can one of you confirm now whether the content is visible on the following category path?
/TV Shows/By Network/HBO/Run HD/Season 1
Thank you for confirming! I did notice that the resolver did not create the SD folder, so I asked them to create it. Similarly for "We're Here"
I would not expect a fix tonight since it is after hours for the team but I will be sure to follow up tomorrow morning to get "We're Here" taken care of as well.
Eureka!! It's been added since this morning (that was the last time I checked). It's still not coming up under Premium Channels>HBO>Series, but it is under TV Shows>By Network>HBO.