Viking40601's profile

Regular Visitor

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4 Messages

Monday, December 16th, 2019 5:00 AM

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digital cable converter box

My mother's digital converter box stopped working.  It is dead.  No power light.  How do I get it replaced for her?

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Accepted Solution

Gold Problem Solver

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5.9K Messages

6 years ago


@Viking40601 wrote:

My mother's digital converter box stopped working.  It is dead.  No power light.  How do I get it replaced for her?


If you live near her, the least confusing way is to take her current cable-box into the nearesr Comcast service center. They will exchange the box and give you a new remote "no charge". Save the reciept. If she still has the original receipt from the current box, take it with you. If not still okay.

Gold Problem Solver

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25.9K Messages

6 years ago

It’s been escalated up to see if a box can get sent out instead

Regular Visitor

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4 Messages

6 years ago

Thank you.  I was hoping they could mail a replacement to us.  We live 42 miles away from the nearest location.  Will do if necessary though!

Regular Visitor

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4 Messages

6 years ago

Thank you.

Gold Problem Solver

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3.4K Messages

5 years ago

Hello, Viking40601. 
I'm glad you reached out to us for help getting a new cable box. I see you created this thread some time ago and I wanted to check in quickly to see if you were able to get a replacement or if you still needed a hand? 

Regular Visitor

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4 Messages

5 years ago

Thanks for checking in.  I went ahead and took it to the Xfinity store for a replacement.  All working fine now.

 

John

Gold Problem Solver

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3.3K Messages

5 years ago

Awesome! We appreciate you confirming. We are glad to hear that everything is working again. Thank you for your time, take care!

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