Regular Visitor
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4 Messages
digital cable converter box
My mother's digital converter box stopped working. It is dead. No power light. How do I get it replaced for her?
Regular Visitor
•
4 Messages
My mother's digital converter box stopped working. It is dead. No power light. How do I get it replaced for her?
Accepted Solution
MNtundraRET
Gold Problem Solver
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5.9K Messages
6 years ago
If you live near her, the least confusing way is to take her current cable-box into the nearesr Comcast service center. They will exchange the box and give you a new remote "no charge". Save the reciept. If she still has the original receipt from the current box, take it with you. If not still okay.
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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Viking40601
Regular Visitor
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4 Messages
6 years ago
Thank you. I was hoping they could mail a replacement to us. We live 42 miles away from the nearest location. Will do if necessary though!
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Viking40601
Regular Visitor
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4 Messages
6 years ago
Thank you.
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CCTambrey
Gold Problem Solver
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3.4K Messages
5 years ago
Hello, Viking40601.
I'm glad you reached out to us for help getting a new cable box. I see you created this thread some time ago and I wanted to check in quickly to see if you were able to get a replacement or if you still needed a hand?
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Viking40601
Regular Visitor
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4 Messages
5 years ago
Thanks for checking in. I went ahead and took it to the Xfinity store for a replacement. All working fine now.
John
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Awesome! We appreciate you confirming. We are glad to hear that everything is working again. Thank you for your time, take care!
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