Community Forum

Troubleshooting box

New Poster

Troubleshooting box

I have a 2nd box I need to get working

Re: Troubleshooting box

This box would need to go through ACTIVATION like any new or replaced box. Have you followed that procedure?


Start by plugging the box in. If it does not start loading data after a minute or two, it works best to call the number supplied and they will help if needed. Make sure all cables are connected to box and teletion correctly per directions in TV's manual.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!