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TV Box 1 - DEAD

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New Poster

TV Box 1 - DEAD

My Motorola DCT700 will not power on.  I cannot watch tv.  HELP?!!! Can I get a replacement tv box sent to me??!!! Or pick one up locally???

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Expert

Re: TV Box 1 - DEAD

Picking one up at a service center is best. You can make sure you are getting the correct type replacement. Also; you have a written record for your returned box.


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Diamond Problem Solver

Re: TV Box 1 - DEAD

You may want a totally different box, those are ancient. Or try a new power supply

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New Poster

Re: TV Box 1 - DEAD

Are Service Centers open? In my county all non essential businesses are closed due to COVID-19. My TV Box is also dead. What other option do I have?
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Official Employee

Re: TV Box 1 - DEAD

Hello all, most if not all centers have been closed due to the pandemic but we can always ship the equipment to your home. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!