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Replace Remote

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Replace Remote

I need a replacement remote for my set top box, but my nearest center is in a different state. How do I order one?
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Expert

Re: Replace Remote

Just call the Comcast number found on your monthly statement or setup kit that came with your boxes. They will ship you one.


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Re: Replace Remote

we've ordered 3 replacement remotes as ours broke. but everytime we received one. its the wrong remote!! please help
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Expert

Re: Replace Remote


@Fitz317 wrote:
we've ordered 3 replacement remotes as ours broke. but everytime we received one. its the wrong remote!! please help

Did you tell them which remote you wanted?

If your local service center has re-openned you could return the others and ask for the model wantered. They are "free".


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!