Contributor
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77 Messages
Correct Set Top Box for Sports and Entertainment Network
When calling about another issue I was told I may have to swap out my STBs in order to be able to view the Sports and Entertainment Network content. The agent asked me what boxes I had and I told her I had the RNG110 as per the markings on the front. She told me they were not one of Xfinity's boxes and told me I was incorrect when I said I got them from my local Xfinity Store. She tried to pull up the boxes in my account and she said her system would not let her. So, my real question is what box do I need to get the Sports and Entertainment network? Also, would I have to go to X1 to get the network and what are my benefits of doing so. I prefer the current TV screen displays.
Any help would be appreciated.
Accepted Solution
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Homerec130
Contributor
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77 Messages
5 years ago
Thanks for the reply with a very viable answer. I may take a trip over to my local Xfinity store and talk to them about going to X1 or not after I see what it looks like and if needed, swap out the boxes.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
https://www.xfinity.com/support/articles/xfinity-tv-on-the-x1-platform
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Xfinity_Support
Official Employee
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1K Messages
5 years ago
Hello, Homerec130! Thank you for reaching out to us. We can check your account and ship you a new box. If you would like to check the X1 interface - we can also provide the address/hours of the closest Xfinity store. Please private message us your first and last name. Click on Comcast_Support, then Send a Message.
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