Connecting streamer or surflink for audio link to hearing aids

     I have same the problem, and the posted solution, connecting to the optical audio output on the cable box, did not work for me. I assume my cable box, a PACE model PX013ANM box for X1. must not support using two different outputs at the same time. Would an audio extractor device work on the HDMI output from my cable box? Would this compromise the signal output being passed through the extractor device to the receiver/amplifier on the HDMI cable connection?

    Many of the new tv's and receiver/amplifiers do not provide a separate audio output port that can be used for hearing aid streamers. I have asked the manufacturers of my receiver, tv and hearing aids for help, and they all replied that a connection to a hearing aid streamer cannot be made. They offered no other solutions. 

Hello jimandhebe. Thank you for joining the Xfinity Forums and for creating your first post. We certainly care about your experience and your ability to use our services. As CCAndrew had mentioned, if you were to try the optical connection, it "should" work. In your case, you've tried this and it does not work since the two devices are incompatible. I checked for you, and see that currently we are not able to support the connection between your hearing aids and our set top boxes. I will be passing along your feedback and request for support with a working audio link. We thank you for being a valuable customer.