Community Forum

Cisco RNG150N STB no video for first few minutes

Frequent Visitor

Cisco RNG150N STB no video for first few minutes

When we turn on the STB (Cisco RNG150N) there is usually no video nor audio for the first 4-8 minutes. The video usually does come right on for a few times after a power on/off cycle, but then it reverts to no video for few min after turning on.

 

Sometimes right after turning on there will be a flash of 1-2 sec of video, then it goes blank for a few minutes and most of the time come back before 10 min are up.

 

Sometimes I have to re-boot it before the video comes back (after waiting about 10 min) but even then after it does it's POST and guide download there is still a delay before video (and audio) come back. After a power cycle it does behave well as mentioned, but reverts to bad box behaviour.

 

Is the STB dying?  the singnal bad?

 

Do i need to record the STB status and signal strengths?

Can I just walk into a Comcast service center and swap for a new unit?

 

tia,

Paul

Expert

Re: Cisco RNG150N STB no video for first few minutes

Take the box in and get it replaced "No Charge".


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Cisco RNG150N STB no video for first few minutes

Thank you.

I "Chatted" with service and they are sending a replacement box.

 

tnx,

pp