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Channels work in the morning, but not lunch time on????
5 HD Channels, 398,407,413,420 and 424, channels work fine in the morning, around 11am on into the evening hours, we get an error message "One momment please, This channel should be available shortly"
Call Comcase, standard questions and solutions
1) Let me send a signal out to your devices
2) Have you checked all your cable connections to be tight?
3) Let me schedule a technician to come out and check this out. If the issues becomes resolved, or you would like to cancel or reschedule your appointment, please let us know.
Well, when I wake up and check my television and channels, all is good, picture is crystal clear, no messages and all seems to be resolved.
Few hours later, I check the channels again, and now the issue has resurfaced. Mind you, this is happening on 2 - HD television sets! Same channels, same messages.
Has this happened to any others out there and if so, what did it take to resolve the issue?
Thanks - Rick
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BruceW
Gold Problem Solver
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25.5K Messages
4 years ago
"One Moment Please, Available Shortly, Ref code S0a00" and similar messages are generated by the cable box when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad box or a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "My Account" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.
If you can't find the problem, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.
For additional information please see https://forums.xfinity.com/t5/Test-TKB/Pixelation-video-and-audio-dropouts-One-Moment-Please-S0a00/m-p/2361331#M1.
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