Your box needs to be replaced. Better check to see if your local service center is open.
Hi cqlexis1. Thanks for posting on our Forum. I can assist with ordering you a replacement box. To get started, please send me a private message and verify your full name so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.