rinscoe's profile

New Poster

 • 

3 Messages

Wednesday, November 13th, 2019 6:00 PM

Closed

Cable Box Randomly Turns TV OFF

We have a Motorola set top box, and it randomly turns our television off.

 

I know it is caused by the set top box, because we can watch Netflix for hours with the set top box off, and there is no problem.  When we use the set top box, the power starts going off.

 

Everything had worked fine for years until about a week ago when this started.  Nothing was changed.  All the sleep timers that I can find in the TV config are turned off.

 

I did a reset of the box using the website, and also unplugged it for 5 minutes or so.  Both cases, same result, the TV goes off.

 

I appreciate any help with this. 

 

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

3 Messages

6 years ago

FWIW we have also removed the batteries from all the remotes, and the TV still goes off.

 

We are able to turn it on using the remote, and it doesn't turn itself back on automatically.

New Poster

 • 

3 Messages

6 years ago

As an experiment today, I played two free movies On Demand, about 100 minutes each, and the TV worked like a charm.  Then I switched from On Demand to cable TV, and after about 15 minutes the TV turned off.  That again casts blame on the cable box as the problem and specifically the cable TV side of it. 

 

Contributor

 • 

532 Messages

6 years ago

Try turning off HDMI control (CEC) if that is an option in your TV menus.   Also, if it is a'smart' TV there may be options for network control or connections to alex/google assistent devices - maybe something else is doing it.

New Poster

 • 

1 Message

5 years ago

Did you ever find a solution for this ? Just started happening to us last week.

New Poster

 • 

1 Message

5 years ago

In 3 months of Xfinity service, I’m on my 4th cable box and 3 tech visits and one 1-hour trip to Xfinity store to swap boxes. Tv works fine thru wifi (Netflix etc) but the boxes they give you are defective. Worst consumer experience in my 6 decades roaming this planet.

Visitor

 • 

1 Message

4 years ago

I have been dealing with our 2 cable boxes turning on and off intermittently and for hours at a time for a year. One finally croaked. It's as if Comcast seriously wants us to cut the cord. A person in the "Comcast" forum claimed it might be the power converter dying out. I truly hate Comcast.

New Poster

 • 

6 Messages

4 years ago

COMCAST Customer Ron

This rebooting problem has been happened to us for a month. It always happens at exactly 48 minutes past the hour, but the hour is random. Weird. Numerous refresh signals sent, new modems (2 of them), 5 technicians have gone all over the system, one guy spent 2-1/2 hours checking stuff, wires replaced, main and auxiliary cable boxes replaced - and still it happens! No one seems to understand the problem. Now I see that we are not alone. COMCAST should know about this problem. Instead they make it sound like we are the only ones to experience this, and we have to explain it over and over each time we call to report the problem to every person we talk to. I must agree - this is the worst customer service EVER. 

Gold Problem Solver

 • 

5.9K Messages

4 years ago

Year old post being closed!

forum icon

New to the Community?

Start Here