Community Forum

Internet

Top Contributors
Sort by:
Differences between and Primary and Secondary users and how to manage them
View full article
If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct usernames online. By adding a user, you allow him or her access to manage your Xfinity services (billing, account information, etc.) and access your subscriptions such as X1 TV viewing. You can adjust individual permissions. Each account user must reside at the premises where the Xfinity services are provided.      Add or Invite a New User to Your Account Sign in to   My Account   as the primary user. Click or touch the   Users   tab at the top of the page. Underneath the current user portals, select the option to   Add a New User. Select the   Create credentials   option and click   Continue. Alternately, choose   Send email invitation   and follow the instructions below. Fill out the form with the new user's details, including their first and last name, a unique username and a password. Click or touch   Continue. **Note**:   Passwords must be 8-16 characters with no spaces and contain at least one letter and one number or special character. Keep billing permissions toggled to   Off   to grant basic account access. Toggle billing permissions to   On   to allow the new user access to view, manage and pay your bill. After making a selection, click   Continue. Set up a secret question and answer for username/password recovery purposes, and then click   Create Account. A confirmation message will appear, showing you the newly added user along with their username and newly created email address.     Invite a New User to Your Account via Email In addition to creating an account for the new user, you can add a new username via an email invitation, which will allow the user to create their own Xfinity account. Sign into   My Account   as the primary user. Click the   Users   tab at the top of the page. Underneath the list of current users, click   Add A New User. Select   Send email invitation   and click or touch   Continue. Fill out the form with the new user's details, including their first and last name and email address. Click or touch   Continue. Select one of the verification methods (either text message or service address ZIP code) and click   Continue. This will be used by the invited user to confirm their identity. To give the new user permission to view, manage or pay your bill, toggle billing permissions to   On   and click   Invite User. A confirmation message will appear, and the new user will receive an email invitation to create their account. Next, the new user will need to accept their invitation via text message or by entering the household's ZIP code. **Note**:   After entering their mobile phone number, the new user will have 15 minutes to enter the verification code that they received via text message. Once the invited user confirms their account by text or by entering their ZIP code, they will be prompted to set up their username, password and password recovery method. Once the forms are completed, the new user account will be created. **Note**:   If no action is taken within 72 hours of the invitation being sent, the primary user of the account must make a new invitation request.        How to Suspend or Remove a User - My Account Help Suspending a user:   All Comcast access and services for this user will be suspended for a 90-day period. You may reactivate the user at any time during this period. If you do not reactivate the account, it will be subject to deletion. Removing a user:   This permanently deletes a secondary user, and all settings and preferences for this user will be erased. When you delete a username, you'll likely lose emails, voicemails, and other information associated with the username. Be sure to print or save copies of anything you want to keep. **Note**:   If this user has made scheduled payments, those will need to be cancelled prior to removing the user.   Sign in to   My Account   as the primary user. Click the   Users   tab on the top bar. Locate the user who you wish to suspend or remove, and click   Edit   to the right of their name. Click   Suspend   to temporarily deactivate the chosen user, or click   Remove   to permanently delete the user from your account.   A new window will appear. To confirm your decision to suspend, click   Suspend User. To confirm removing the selected user, click the   Delete User   button. Once successful, you will be taken to a confirmation page.       Learn more about How to Add and Invite Users to Your Xfinity Subscriber Account Learn more about How to Suspend or Remove a Secondary User 
View full article
This article provides configuration settings for connecting your comcast.net to an email client
View full article
This article helps explains how to tell when a "Comcast" email is real or fraud
View full article
To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be supported, customers should ensure that their email application is set up through the secure Port 995. If your application is configured through Port 110, you’ll need to make a few updates to continue to use your Xfinity email. Please locate your email application below for instructions on changing your port settings.       Updating Third Party Email Application POP Port Settings Outlook 2007, 2010, 2013 or 2016 Open Outlook. Click the   File   menu (Outlook 2010, 2013 or 2016) or   the Tools menu (Outlook 2007). Click the   Account Settings   button. Select your Xfinity email address and click   Change. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Click   More Settings   in the lower right. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.     Mac (Apple) Mail Open Mac Mail. Click the   Mail   menu. Click   Preferences. Click   Accounts. Select your Xfinity email address. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Click the   Advanced   button to the right. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Windows 10 Open Windows 10. Select the   cog   icon in the bottom left-hand corner, then select   Manage Accounts   from the right sidebar. Select your email account from the list. Select the   Change mailbox sync settings   option at the bottom of the page. Scroll down, then select   Advanced mailbox settings. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Select   Done   and   Save.      Outlook Express Open Outlook Express. Click   Tools. Click   Accounts. Select your Xfinity email address, then click   Properties. Click   Servers. Verify that the account type says   POP3. If the account type says   IMAP, no changes are needed. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.       Windows Live Mail Open Windows Live Mail. Right-click on the account at left, then click   Properties. In the   Properties   window, click on the   Servers   tab to verify that the incoming mail server type is set to   POP. If the account type says   IMAP, no changes are needed. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings.       Thunderbird Open Thunderbird. Click   Tools. Click   View settings for this account. Click   Server Settings. Verify that the server type says   POP. If the server type says   IMAP, no changes are needed. Change the port to   995. Ensure   SSL/TLS   is selected under   Connection Security. Click   OK.     Other Port settings can generally be found in your email application's   Account Settings,   Properties   or   Preferences   section. If your email application is not listed above, please consult your email application developer for instructions on changing your POP account settings.   Frequently Asked Questions Why is access to email through Port 110 being blocked? We are blocking this port because it is not encrypted and may leave your email account information vulnerable to being compromised. No accounts have been compromised; however, this change will help to provide you and your personal information with the best level of protection possible. Can I still access my email through POP? Yes. Port 995 with SSL is secure and is the recommended port for POP. You can update your Incoming Mail Server Port to 995 with SSL to continue to receive mail without any change to your experience. Will changing the email settings affect how I receive emails or manage my mailbox? We recommend that you switch from POP Port 110 to Port 995, which will not affect how you receive emails or manage your mailbox. If you wish to change from POP to IMAP, please move any emails or folders that you wish to save into your new IMAP account  before   deleting the POP account to prevent any impact to your experience. Please see  Switching from POP to IMAP  for additional details. What will happen if I do not update my port settings? After access to the port is blocked, you will receive an error message in your third-party email application when attempting to access your Xfinity email. You will continue to be able to access your email through Xfinity Connect webmail, the Xfinity Connect app or any email application without any impact. When do I need to make these updates? Please update your settings prior to December 2018 to ensure that you can continue using email with your third-party email application after Port 110 is blocked. If you update your settings after port access has been blocked, any email received while blocked will appear in your inbox once you have updated your port settings.       Learn more about updating your Xfinity Email POP Port Settings
View full article