To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be supported, customers should ensure that their email application is set up through the secure Port 995. If your application is configured through Port 110, you’ll need to make a few updates to continue to using your Xfinity email. Please locate your email application below for instructions on changing your port settings.
Updating Third Party Email Application POP Port Settings
Outlook 2007, 2010, 2013 or 2016
Open Outlook.
Click the File menu (Outlook 2010, 2013 or 2016) or Tools menu (Outlook 2007).
Click the Account Settings button.
Select your Xfinity email address and click Change.
Verify that the account type says POP. If the account type says IMAP, no changes are needed.
Click More Settings in the lower right.
Click the Advanced tab.
Change the Incoming Server to 995.
Ensure that SSL is selected or checked as the encrypted connection.
Click OK to save your settings.
Mac (Apple) Mail
Open Mac Mail.
Click the Mail menu.
Click Preferences.
Click Accounts.
Select your Xfinity email address.
Verify that the account type says POP. If the account type says IMAP, no changes are needed.
Click the Advanced button to the right.
Change the Incoming Server to 995.
Ensure that SSL is selected or checked as the encrypted connection.
Windows 10
Open Windows 10.
Select the cog icon in the bottom left-hand corner, then select Manage Accounts from the right sidebar.
Select your email account from the list.
Select the Change mailbox sync settings option at the bottom of the page.
Scroll down, then select Advanced mailbox settings.
Verify that the account type says POP. If the account type says IMAP, no changes are needed.
Change the Incoming Server to 995.
Ensure that SSL is selected or checked as the encrypted connection.
Select Done and Save.
Outlook Express
Open Outlook Express.
Click Tools.
Click Accounts.
Select your Xfinity email address, then click Properties.
Click Servers.
Verify that the account type says POP3. If the account type says IMAP, no changes are needed.
Click the Advanced tab.
Change the Incoming Server to 995.
Ensure that SSL is selected or checked as the encrypted connection.
Click OK to save your settings.
Windows Live Mail
Open Windows Live Mail.
Right-click on the account at left, then click Properties.
In the Properties window, click on the Servers tab to verify that the incoming mail server type is set to POP. If the account type says IMAP, no changes are needed.
Click the Advanced tab.
Change the Incoming Server to 995.
Ensure that SSL is selected or checked as the encrypted connection.
Click OK to save your settings.
Thunderbird
Open Thunderbird.
Click Tools.
Click View settings for this account.
Click Server Settings.
Verify that the server type says POP. If the server type says IMAP, no changes are needed.
Change the port to 995.
Ensure SSL/TLS is selected under Connection Security.
Click OK.
Other Port settings can generally be found in your email application's Account Settings, Properties or Preferences section. If your email application is not listed above, please consult your email application developer for instructions on changing your POP account settings.
Frequently Asked Questions
Why is access to email through Port 110 being blocked?
We are blocking this port because it is not encrypted and may leave your email account information vulnerable to being compromised. No accounts have been compromised; however, this change will help to provide you and your personal information with the best level of protection possible.
Can I still access my email through POP?
Yes. Port 995 with SSL is secure and is the recommended port for POP. You can update your Incoming Mail Server Port to 995 with SSL to continue to receive mail without any change to your experience.
Will changing the email settings affect how I receive emails or manage my mailbox?
We recommend that you switch from POP Port 110 to Port 995, which will not affect how you receive emails or manage your mailbox. If you wish to change from POP to IMAP, please move any emails or folders that you wish to save into your new IMAP account before deleting the POP account to prevent any impact to your experience. Please see Switching from POP to IMAP for additional details.
What will happen if I do not update my port settings?
After access to the port is blocked, you will receive an error message in your third party email application when attempting to access your Xfinity email. You will continue to be able to access your email through Xfinity Connect webmail, the Xfinity Connect app or any email application without any impact.
When do I need to make these updates?
Please update your settings prior to November 2018 to ensure that you can continue using email with your third party email application after Port 110 is blocked. If you update your settings after port access has been blocked, any email received while blocked will appear in your inbox once you have updated your port settings.
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