Community Forum

Internet

Top Contributors
Sort by:
To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be supported, customers should ensure that their email application is set up through the secure Port 995. If your application is configured through Port 110, you’ll need to make a few updates to continue to using your Xfinity email. Please locate your email application below for instructions on changing your port settings.   Updating Third Party Email Application POP Port Settings Outlook 2007, 2010, 2013 or 2016 Open Outlook. Click the   File   menu (Outlook 2010, 2013 or 2016) or   Tools   menu (Outlook 2007). Click the   Account Settings   button. Select your Xfinity email address and click   Change. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Click   More Settings   in the lower right. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings. Mac (Apple) Mail Open Mac Mail. Click the   Mail   menu. Click   Preferences. Click   Accounts. Select your Xfinity email address. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Click the   Advanced   button to the right. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Windows 10 Open Windows 10. Select the   cog   icon in the bottom left-hand corner, then select   Manage Accounts   from the right sidebar. Select your email account from the list. Select the   Change mailbox sync settings   option at the bottom of the page. Scroll down, then select   Advanced mailbox settings. Verify that the account type says   POP. If the account type says   IMAP, no changes are needed. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Select   Done   and   Save. Outlook Express Open Outlook Express. Click   Tools. Click   Accounts. Select your Xfinity email address, then click   Properties. Click   Servers. Verify that the account type says   POP3. If the account type says   IMAP, no changes are needed. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings. Windows Live Mail Open Windows Live Mail. Right-click on the account at left, then click   Properties. In the   Properties   window, click on the   Servers   tab to verify that the incoming mail server type is set to   POP. If the account type says   IMAP, no changes are needed. Click the   Advanced   tab. Change the   Incoming Server   to   995. Ensure that   SSL   is selected or checked as the encrypted connection. Click   OK   to save your settings. Thunderbird Open Thunderbird. Click   Tools. Click   View settings for this account. Click   Server Settings. Verify that the server type says   POP. If the server type says   IMAP, no changes are needed. Change the port to   995. Ensure   SSL/TLS   is selected under   Connection Security. Click   OK. Other Port settings can generally be found in your email application's   Account Settings,   Properties   or   Preferences   section. If your email application is not listed above, please consult your email application developer for instructions on changing your POP account settings. Frequently Asked Questions Why is access to email through Port 110 being blocked? We are blocking this port because it is not encrypted and may leave your email account information vulnerable to being compromised. No accounts have been compromised; however, this change will help to provide you and your personal information with the best level of protection possible. Can I still access my email through POP? Yes. Port 995 with SSL is secure and is the recommended port for POP. You can update your Incoming Mail Server Port to 995 with SSL to continue to receive mail without any change to your experience. Will changing the email settings affect how I receive emails or manage my mailbox? We recommend that you switch from POP Port 110 to Port 995, which will not affect how you receive emails or manage your mailbox. If you wish to change from POP to IMAP, please move any emails or folders that you wish to save into your new IMAP account   before   deleting the POP account to prevent any impact to your experience. Please see   Switching from POP to IMAP   for additional details. What will happen if I do not update my port settings? After access to the port is blocked, you will receive an error message in your third party email application when attempting to access your Xfinity email. You will continue to be able to access your email through Xfinity Connect webmail, the Xfinity Connect app or any email application without any impact. When do I need to make these updates? Please update your settings prior to November 2018 to ensure that you can continue using email with your third party email application after Port 110 is blocked. If you update your settings after port access has been blocked, any email received while blocked will appear in your inbox once you have updated your port settings.
View full article
This article helps explains how to tell when a "Comcast" email is real or fraud
View full article
This article provides configuration settings for connecting your comcast.net to an email client
View full article
If you want to give other members of your household access to your XFINITY account, you can create a distinct username for each of them online. Additional XFINITY Usernames You can add up to six additional XFINITY usernames to your account. To create a new XFINITY username: Sign in to   My Account   as the primary user. Click the   Users   tab at the top of the page.   Underneath the current user portals, select the option to   Add a New User.   Fill out the   Add a New User   form with the new user's information.   On the same page, indicate if the new user is under 12 years old. If so, you must agree to the   COPPA Terms of Service. (Note:   Learn more about   The Children's Online Privacy Protection Act.)   Review the   Terms of Service   and the   Privacy Policy   by clicking on the links provided. If you agree, check the   I have read and agree to the Terms of Service and Privacy Policy   box.   Click   Add user. Note:   When you create a new user, the user won't have any   Permissions   to access or modify account settings and can only utilize some account features, like watching XFINITY TV online and using email (if you have XFINITY TV and Internet). Learn how to   set secondary XFINITY username permissions. 
View full article