Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,015

members

1,353

online

28,895

topics

Top

ANSWERED: How to Connect to an Xfinity WiFi Hotspot

Question

 

What are Xfinity Wifi Hotspots and how to connect to them?

 

Answer

 

Hotspots are sites that offer Internet access over a wireless local area network (WLAN) by way of a router that then connects to an Internet service provider. Hotspots can be found at many coffee shops, universities, libraries, airports, restaurants, hotels, hospitals, department stores, campgrounds and other public locations. Also known as "WiFi hotspots," these sites primarily utilize WiFi technology, which allows electronic devices to connect to the Internet or exchange data wirelessly through radio waves.

 

Xfinity WiFi is a network of hotspots that keeps you connected to the Internet around town at WiFi-level speeds. Xfinity WiFi hotspots are included with Performance Internet and above. Performance Starter and below not eligible. Available in select areas.

For users who don't subscribe to XFINITY Mobile or to an eligible XFINITY Internet package, hourly, daily, weekly and monthly XFINITY WiFi On Demand Passes are available for purchase.

 

How to Connect

To automatically connect at XFINITY WiFi Hotspots and get the best possible experience, install the security profile on your device. To sign in manually when you are at a hotspot:

  1. Using your WiFi-enabled device, connect to the XFINITY WiFi network (network name: xfinitywifi) and launch your browser.
  2. The browser will redirect you to the XFINITY WiFi sign-in page. If you don't see the sign-in page, enter a different URL, like www.xfinity.com, in your browser to be redirected to our sign-in page.
  3. Sign in using your XFINITY username and password and register your device.

**Note**: Once you've signed in and registered your device, you may be prompted to install the XFINITY WiFi secure profile, which enables you to take advantage of enhanced security features at many hotspot locations. The installation process varies by operating system, so please follow the on-screen prompts.

 

 

Connection Duration

XFINITY WiFi will disconnect you from the network after you have left the hotspot (typically after five minutes), or after a prolonged period of inactivity. However, once you have successfully signed in using a WiFi-enabled device, your device will be registered for Automatic Sign-In and you will not be required to provide your XFINITY username and password to connect to the XFINITY WiFi network using the same device. These measures are designed for your security and to ensure a better WiFi experience.

 

 

Automatic Sign-In

Automatic Sign-In is a feature that identifies devices that have successfully signed in to the XFINITY WiFi service previously, and allows these devices to connect to the network in the future without the need to sign in, as long as the account remains active and in good standing.

Similarly, your device will automatically authenticate and connect to secure XFINITY WiFi if you are using the XFINITY WiFi Hotspots app or if you have installed the secure profile on your device. If you change the password for the account being used to access secure XFINITY WiFi Hotspots, your secure profile will need to be re-installed.

Automatic Sign-In is not supported in the following scenarios:

  • At certain partner network hotspots. Check the hotspot location map to identify these locations.
  • If you are not an XFINITY Internet customer.
  • For customers using a pre-activated XFINITY username: Once your account is fully active, you will be able to use Automatic Sign-In.

To use XFINITY WiFi and Automatic Sign-In on multiple devices, you will have to sign in on each device to register them individually. To access the most up-to-date security features, the secure XFINITY WiFi profile must be installed on each device.

 

 

Access Through Managed WiFi Premium

  • XFINITY WiFi now provides free WiFi for both customers and non-customers in Wawa convenience stores as part of Managed WiFi Premium. Managed WiFi Premium is a turnkey public WiFi solution targeted at Fortune 1000 companies that have more than 100 locations and more than 2,500 visitors per month per store with the majority of stores in the Comcast footprint.
  • Wawa is a chain of convenience store/gas stations located along the East Coast of the United States. It operates in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, and Florida.

 

 

 

 

Version history
Revision #:
1 of 1
Last update:
‎03-06-2018 01:38 PM
Updated by:
 
Labels (2)
Contributors