I've been on a long run around with Comcast. We have an answering machine that we use, never used the voice mail. A few weeks ago when people tried to leave a message it said, Your call can't go through, your voice box is full. I called and explained the situation to customer service, he said he would fix it. Two weeks later the answering machine still doesn't work but the voice mail message comes on, even though they say it's not enabled. All I want to do is have my answering machine back working and get the stupid voice mail icon and message off my phone. It should not be this hard to fix
Have you had any luck with this? I realized recently this is happening to me too. I was wondering why our answering machine wasn't picking. So called my own number I got "mailbox number you're trying to reach is not in service, goodbye!" and the call was disconnected before my answering machine could even pick up.
I wonder if this is a sneaky way for comcast to force voice customers to spend the extra money for their voice mail service?
Thanks comcast for answering our questions. Why even bother setting up this forum? We could win the war on drugs by making them available only through comcast customer service.
I spend an hour a day rebooting my router when it fails. I spend hours on hold only to be disconnected. Bill get higher while service declines.
My house phone started doing the same thing. I can't find anyway to disable it, but I think I found a way to trick it. I've set my physical answering machine to answer after 4 rings and the Xfinity voicemail to pickup after the max (9) rings. That way, my answering machine gets to record caller before it ever reaches Xfinity voicemail.
Thanks, I didn't even think of trying this! My answering machine was set to answer after 6 rings. I changed it to 4 and now my answering machine picks up!
So in these forums...do we just talk to ourselves? Does Comcast ever respond to the question/complaint?
As mentioned in our Xfinity Forum Getting Started Guide, "this community began in 2003 and from the very start; it was designed as a primarily peer-to-peer based support tool. This means that most of the communities Best Answers come from Xfinity customers just like you. It also means that typically you will not receive an immediate response. Although we are constantly improving, wait times can be up to a week or more."
Additionally, for that same article, "if you are not getting the assistance you need on your post or are looking for immediate assistance, please refrain from sending unsolicited private messages to anyone in the forum. Unsolicited private messages is another forum guideline violation. It will not “put you at the front of the line” and is disruptive to the overall forum flow. Only send a private message to someone who specifically asks you to."
I hope this addresses your concerns, please let us know if you have any other questions or concerns about the Xfinity Forum and how it works.
I have moved to another state, and discontinued service. I still have Comcast voice mail. I have called them and they said they would take care of it . . . . a month ago. I can find no way to disable it.
I was successful at getting the call center to disable the Xfinity Voice mail. The person said they had to do it on their end, and it would take 24 hours to accomplish, and it worked.
My local answering machine answered on the 4th ring, which must have been sooner than the Xfinity machine answered, so the problem didn't arise quickly. However, if I was on the phone, I got some call waiting beeps (which I ignore -- most are telemarketers) and the call went to the Xfinity voice mail. Now, I still get the beeps, which I still ignore, but the phone continues to ring for the calling party. In years gone by, if the line was busy, the caller was cued by the busy signal to call later. I'm not sure how this is better. Resolving that with the call center is a work in progress.