Private message

[daxesh67]

How do I send the private message?

[ComcastJessie · Accepted solution]

@daxesh67,

To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click New Message.
4. Enter the recipient's name in the Send to
5. Enter the subject for the message in the Message Subject
6. Type the reply in the Message Body
7. Click Send Message.

8. You can look for the messages you've sent in the Sent tab.

Please remember, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread, but know we may ask you for a private message if we need to discuss your account specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so.

[airsuper]

I do not have a message icon.

[ComcastJessie]

@airsuper,

We apologize for the inconvenience that you have experienced. I have just verified that your private messaging feature should now be working correctly. 

Please let us know if you have any additional questions. 

Please note, to help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so.