To send a private message:
You can look for the messages you've sent in the Sent tab.
Please remember, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread but know we may ask you for a private message if we need to discuss your account-specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so. If you do not see the feature on your profile, it may be because you have never posted a question on one of our public boards.
For additional information on the Xfinity Forum Policies regarding unsolicited private messages, please see here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028
We apologize for the inconvenience that you have experienced. I have just verified that your private messaging feature should now be working correctly.
Please let us know if you have any additional questions.
Please note, to help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so.
Thank you for letting us know about your private messaging issue. I have verified that your private messaging feature is enabled and functioning correctly.
Please let us know if you have any other questions or need anything else.
Hello Vet_Mom. Thanks for visiting and posting on our Forum. I did receive and respond to your private message. I got you.
Hi KodiShafer and simpsonalsa. You first need to create an initial post in order to enable private messaging. Please see https://forums.xfinity.com/t5/Getting-Started/Private-message/td-p/3170319 for more information.
Please know that sending unsolicited private messages to an Official Employee of the Xfinity Help & Support Forums, is a violation of Forum Guidelines.