Community Forum
I been trying to find the right people around here that can simply delete this username, so I can create a new one ... or allow it to be changed. So simple, for a database expert. Problem is, there are none, and they send us through a thousand changes trying to find the right people who are overlooking this Community Forum! My name has been legally changed since 2016, and these people are forcing me to see one that I got rid of long ago? SMH 
This should've propagated over when I changed my account information, but noooooooooo. That sounds too much like right (or the correct thing to do). UGH!
Thank you for posting your question, I am happy to help. I am Jessie, Comcast's Community Administrator. I am happy to change your Xfinity Forum username to anything of your choosing as long as they meet the following requirements:
- Within 15 characters
- Does not violate Xfinity Forum Guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028) or the Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379)
Let me know what you choose and we will make the change.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
You will notice that your requested username change has been completed. Please let us know if you need anything else.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@jeffcable wrote:
i just posted about not receiving emails from Amazon and the message posted as user "jeffcable" .... that isn't who I am, so What the is going on?
Thank you for posting your question, I am happy to help. I am Jessie, Comcast's Community Administrator. When you initially register for the Xfinity Forum you are required to choose the username that you would like (details about registering for the forum found here: https://forums.xfinity.com/t5/Getting-Started/Getting-Started-in-the-Xfinity-Help-amp-Support-Forum/...). Based on the information on your Xfinity Forum profile, you chose this username back on
If you are not satisfied with your Xfinity Forum username, I am happy to change it to anything of your choosing as long as the new username meets the following requirements:
- Within 15 characters
- Does not violate Xfinity Forum Guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028)
Let me know what you choose and we will make the change.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
You will notice that your requested username change has been completed. Please let us know if you have any other questions or need anything else.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Your username change will never impact any posts or ability to get a response. You do not need to post again, as everything now displays with your new username. Please remember, the Xfinity Forum is a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are primarily here to help with things that other users (customers) may not be able to help with.
Although our users and Official Employees work very hard to answer questions in a timely fashion, forum employee support is not real-time. Employee response time varies by staffing and workloads. We ask that you please remain patient for a response to your post.
If you are ever in need of immediate assistance you can always contact us directly via the following methods:
Phone: 1-800-COMCAST (1-800-266-2278)
Chat: https://support.xfinity.com/chat
Facebook: https://www.facebook.com/comcast/
Twitter: https://twitter.com/comcastcares or by using @ComcastCares
These methods will provide you with immediate contact with one of our knowledgeable Comcast support staff.
Please let us know if you have any other questions.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
You will notice that your requested username change has been completed.
Please let us know if you need anything else.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@AGM1204 wrote:
I had a username of AGM1204 (which is what I want to continue using) but when I tried to login to user the forum today it would only bring me to the "Create a Username" page not a login page and when I entered AGM1204 it told me, of course, that that username was already in use. Yes, duh! It's me!!! So, the only way to get around that and get into the forums was to create another user name (addimoore) which I am using currently but do NOT want to use. Would you be so kind as to change my username back to AGM1204? Thank you!!!
Welcome back to the Xfinity Forum. We sincerely apologize for the issue you are experiencing with your previous username @1204AGM . After searching the username it does appear that the username is still active and is available for you to access with the correct email and associated password. I can also tell you that the email you used for this new username is not the same that you used for that other username.
If you do not remember these credentials for the AGM1204 username, feel free to private message me with your full name, address and phone number to discuss/update this information.
Please let me know if you need anything else or have any other questions.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Welcome to the Xfinity Forum. I am happy to help you get your forum username changed. Feel free to post or private message me what you would like your new username to be. As long as your new chosen username does not violate our forum guidelines/acceptable use policy, we will happily make that change on your behalf.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Your issue has been escalated to the Forum Administrator. You will be contacted as soon as possible so check back often.
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy. You can read about our PM Policy here.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@RFman wrote:
Seems there is no self-serve way to do this. I notice in the archives, changing my forum user name is possible....
Welcome to the Xfinity Forum. As long as your requested new username does not violate our Xfinity Forum Guidelines or Xfinity Forum Acceptable Use Policy we will happily make your requested change. Feel free to post a reply with your new requested username or send me a private message with that information.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
You will notice your requested username change has been complete. Please let us know if you need anything else.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@jetpinoy wrote:
How do I change my forum username?
I am happy to help. Feel free to post your new username being requested here or via private message.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
You will notice your requested username change has been complete. Please let us know if you need anything else.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Perrier1 wrote:
Hi will you change my name to Perrier please?
The username Perrier was already in use by another user, so I changed your username to Perrier1. If this does not work for you or you would like another username, please let us know here.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@EJS2 wrote:
Saw this thread. Please change my username from EllenScavia to EJS
The username EJS and ELS1 were both in use by other users, so your username has been changed to EJS2. If this username does not work for you or you would like to change it again. Please let us know here.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Sorry for the delay. You will notice your requested username change has been completed. Please let us know if you need anything else.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
You will notice your requested Xfinity Forum username change has been complete.
Please let us know if you need anything else.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
