Hi there, JSchanen. We're sorry for the inconvenience and that you're having to deal with that! We can definitely help you out! You came to the right place. It sounds like this is a pedestal and what we can do is initiate a request for you to have it looked at and repaired if so. We'll be sure to follow up with you along the way and after completion as well, just to ensure everything goes as planned this time around. Please send me a PM with your first and last name so we can get started.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Thanks! Talk soon.