IMPOSSIBLE to connect with a customer service agent over the phone or through chat. Extrememly disapointed and frustrating especially when we are all workign from home right now!
Recently signed up for their fastest internet plan. Not getting the speed I signed up for the other day which increased my bill significantly. I would like to speak to an agent about this but I am getting no where.
I tried calling because I have a tech support question that will not be resolved with the typical fixes. I need an actual live agent to talk to about my situation. I can't get a live agent it just sends you back to the main menu to start the same series of questions over and over again. If I am calling outside of support hours, why doesn't the machine tell me that.
It's impossible to speak with an agent and I have an urgent issue. While Comcast has said "no disconnect of accounts if affected financially by the Coronavirus if you contact an agent", there are no agents to help and the automated system won't connect to an agent. With everyone in the country "working from home", it looks like Comcast has "stepped out". Can someone help please??
Just had this same problem. Needed to confirm they received my equipment after I moved so I can be refunded. Spent half an hour wasting time calling various numbers, listening to scams on their hotline (do you want to sign up for insurrance? would you like to go to drug rehab?...DO NOT call 1800XFINITY), only to be hung up on each time after the automated caller was done f*ing around.
Here is what worked: call 1800 266 2278 and pretend to be a new customer when the automated machine asks. Obviously they only care about taking more money from unsuspecting victims, so gotta play that game. Good luck.
I will be sure to never use comcast ever again.