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Starz leaving Premiere packages?

Contributor

Re: Starz leaving Premiere packages?

I go into our local Xfinity store a few days ago to get clarification on the subject of what happens with Starz after Dec 31st as to whether or not we will still be able to subscribe to Starz as a $12.00 add on after Jan 1st.  The ability of these Xfinity store employees to feign ignorance has never ceased to amaze me on other subjects the company they are working has done in the past as well.  So it shouldn't have surprised me that they had no clue as to what I was talking about and I had not brought any printouts as "proof" as to what the entertainment newsites and emails from Xfinity were sending to their own customers on the subject.  Evidently, they are not on distribution of the emails that their customers are getting.  They stood there with straight face and assured me that most definitely we would be able to still watch "Outlander" etc. in 2020.  So it's business as usual for them - although they did know about Starz being dropped from the packages on Dec. 10th.  They also were unaware about the anyroom DVR issue being discussed on this forum - whether or not it was a technical issue or the way customers would be billed in the future.   Totally unaware.  Clueless.  Pretty sad.  Just confirms what most of us already know - that there is no one in charge at COMCAST.  Just a ship drifting without a crew. 

Valued Contributor

Re: Starz leaving Premiere packages?

This is terrible news. I am currently waiting for the 2nd half of the spanish princess airing in 2020 and now I won't be able to watch the mini-series.

Bronze Problem Solver

Re: Starz leaving Premiere packages?


@RadTV wrote:

This is terrible news. I am currently waiting for the 2nd half of the spanish princess airing in 2020 and now I won't be able to watch the mini-series.


Plus we'll all miss the final episodes of Dublin Murders.  Ouch, dang, I *hate* when that happens.

New Poster

Re: Starz leaving Premiere packages?

This makes me angry I llove the western channel.

New Poster

Re: Starz leaving Premiere packages?

What is the point in even subscribing to a premier package? Epix is not equal to Starz and cost your corporation less money. I  have been with your company for a long long time and as soon as I am done with my prison time with your unfair contract I will be moving on. I am not paying you the amount of a small car payment to continue to pay you for things I do not want. If you had any idea of how to keep customers you would not scam the ones you have by taking away Channels they subscribed to. You should honor the time they have and once that time is expired you can introduce your lousy packages. The premier package is supposed to be your top of the line. <Edited>. I have been having many discussions with people about not getting involved with your company do to the inability to honor what you sold. You can forget about loyality from my family anymore, and there is no way I would get a cell phone or security package from you. <Edited>

New Poster

Re: Starz leaving Premiere packages?

There is nothing I will watch on EPIX. Can I remove it from my plan? Will my plan without EPIX cost less? It should, it's far inferior to Starz. Can someone help me cut the cord?

Contributor

Re: Starz leaving Premiere packages?

I posted here https://forums.xfinity.com/t5/Channels-and-Programming/Starz-leaving-Premiere-packages/td-p/3255308/...
about this on Nov 11. Yesterday I got my new paper billing notice from CC,  NO WHERE does it state anything about the dropping of Starz.
Downloaded billing from CC, same thing. Hey CC what about those of us that are paying for Epix now ? Is there a captian on this ship ? ?

Regular Visitor

Re: Starz/Encore being replaced by Epix/ScreenPix

So are you replacing Starz  which has 11 movie channels with Epix which will have four? Lousy deal.

Contributor

Re: Starz leaving Premiere packages?

Yes..  Starz via Amazon or Hulu is less currently than as a premium on Comcast...  I suspect that'll change moving forward...    I am planning to keep Starz off till February when Outlander comes back..  I will add Starz as a channel on Amazon Prime.....  I haven't tested it to see if it shows up on the Amzaon Prime connection on X1...  I would guess not but it does show on my Amazon App on my ROKU...

 

I had asked about going to a cheaper service but with all the services I have, it would cost more if I went more ala cart..      I'll stick with it for now and see.. 

Contributor

Re: Starz/Encore being replaced by Epix/ScreenPix

It's not $10 for TCM but for the whole package that includes CMT and Red Zone among others...  I agree that for people who love TCM, it was a bust but nothing to me since I got the extra package to watch Red Zone during NFL season...    Early this year, I did drop the $10 extra piece since it was after nfl season but got it back so never noticed that TCM was moved..  Plus I got back CMT and Big 10 Network ( but not ACC Network which is another story )...

New Poster

Starz?

Will be Starz channel 834 not be offered on the premium packages starting 12-10-19?

New Poster

Re: Starz leaving Premiere packages?

I have been looking at places to get other services as well. I have found several ways to get Starz and everything I have found is cheaper. I will be moving away from Xfinity as they do not seem to do anything for those who have been longterm subscribers. <Edited> their channel line ups with packages was the last straw.

Contributor

Re: Starz leaving Premiere packages?

Hi, Just an update on a previous post received my latest "bill" and Epix was still being billed even though it is now included with the Premeir package and had to request a callback and try to explain my issue and was on hold for quite awhile while the rep was "checking" what I was saying, he came back on the phone and said they would have to "remove" Epix from my account in order for me to not be charged. I am sorry but this makes no sense to me but this was to be expected LH/RH not working with each other. Unfortunately bill is not any lower than it was with CInemax and Starz/Encore

Diamond Problem Solver

Re: Starz leaving Premiere packages?

https://www.inquirer.com/business/starz-comcast-talks-fight-cable-encore-netflix-hulu-sling-20191209...

I am a Retired Official Comcast Employee
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Contributor

Re: Starz leaving Premiere packages?

I wonder if they'll still turn on the other packages they had planned???  Compare and contrast...

 

 

New Poster

Re: Starz leaving Premiere packages?

TCM is gone, now Retroplex is gone.

the 2 channels that had movies with old fashioned American Values.

i see an Ideology here.

New Poster

Re: Starz leaving Premiere packages?

I agree. When they got rid of Cinemax and replaced it with the junk Hitz channel i was just about done but decided to stick with it. Now tonight i turn  on my tv and see a bunch of starz channels missing and am just finding out that Comast may not carry Starz anymore. If so that the last straw for me and im headed to att. I can get just about the same package there for a lot cheaper. Ive been with comcast for the last 30 years. Dont really want to leave but may not have a choice. The bill keeps going up and up.

Contributor

Re: Starz leaving Premiere packages?

TCM isn't gone on from my line up. No new EPIX channels either, just the one newly active channel. All the talk does make me realize how little I'm watching any of the movie channels I'm subscribing to. I'd just like more of the existing channels in HD. Way too few....

Contributor

Re: Starz leaving Premiere packages?

I am no longer getting what I signed up for. Comcast may have the right to adjust the channel lineup but these wholesale changes which greatly reduce the value of the product without a corrisponding decrease in price are not something a reasonable person would ever expect. Maybe an attorney will file a class action lawsuit.


New Poster

Re: Starz leaving Premiere packages?

Yes, I usually find out channels are leaving when I try to watch them. I missed the news about TCM and was very upset. Then I figured OK, I can still catch an occasional oldie on Starz. Ha!! All the while they say these stations don't pay their way yet I am yoked with paying for a sports package I never wanted. WTH? Come January I am making it my New Year priority to find a way to cut the cord and get only the channels I want. This has become a constant theme with comcast to provide less and less every 6 months and charge more under the guise of low viewership.  Pfffffftt!

New Poster

STARZ

I just want to say how disappointed I am that Comcast is dropping STARZ from my package that I had a subscribed to. That was one of my reasons for choosing to stay with Comcast was that Comcast had bundled STARZ. How disappointing that you are not thinking of what your customers wanted.  How do I get a refund?

 

Glenda

Frequent Visitor

Re: Replacing STARZ with EPIX????

The Epix channel has basically nothing on it that I will watch.   Direct TV is looking better now!

 

Contributor

Re: Starz leaving Premiere packages?

Hi, I noticed this morning that some of the Starz channels are still available but most of them have been "removed",. As I have stated in previous posts one issue that I have is that Comcast should either remove these channels from the guide or make it so "we" can. My M-I-L has dementia and no matter how many times I explain to her we no longer have Cinemax and now some Starz channels she sees a movie and wants to watch it, but  alas we cannot. Big Business will always find a way to "change" the rules and they don't care. Lower my bill so I can replace the "lost" channels is what I really want and remove the listing because in "marketing" terms it will count as an available number of channels.

Contributor

Re: Replacing STARZ with EPIX????

I find it amazing that a company like CC spends thousands of $'s each month to attract customers and then pull's this stupid stunt of providing me less for my monthly dollars. Makes no sense, what are they thinking ?  <Edited> .......    : - (

New Poster

Re: Starz leaving Premiere packages?

I wanted to write to my congressman but we lost one of the senators who actually care about issues like this and replaced it with a fool. So I decided to reach out to some consumer lawyers and have also sent the no response senator concerns over the constant change in line ups and the issue of paying for a product which really does not exsist in its original form. You cannot have a contract that allows one side to benefit in altering the terms and the other side not being compensated or getting some relief, such as in this case having Comcast actually honoring the packages they sold. The miscommunication from the customer service end is appalling as well. The reps I have talked to are in the Phillipines and one of them said they can do what they want due to the paragraph in the contract. I asked him if he was a lawyer and where he got his law degree - terrible customer service. I think we need to really hit the media, social and do contact consumer lawyers, congress and anyone else. It would be beneficial to have this nonsense stopped and since the executives have their head up their hind end and don't seem to be care about retaining customers, which would be a fairly easy fix. Stand by what you sell. If you are going to change the line up with removing not one premium channel but 2 and replacing it with substandard channels and then take away a popular package so that you can hope a percentage will add 10.00 a month to their bill or more. You are not out anything because you never discounted the ones you took advantage of. Your substitutions cost you less. I do hope this ends up in court and they cannot keep us in these contracts in which the benefit is one-sided.

Contributor

Re: Starz leaving Premiere packages?

Hi, I have to say that I became a Comcast customer again many years ago because of how ATT and Directv treated me (seperately) and have always said it doesn't matter who "they" are, all of the Corporations feel the same about us. At the end of the month (or quarter) if the "numbers" are about equal they don't care how they got there. The end justifies the means. Leave us or don't we don't care. Does anybody remember the old routine by Lily Tomlin about the Phone Company? Unless the Industry is more closely regulated and controlled(which no one wants) this will continue to happen. They will donate to whatever politician will work "for" them to continue business as usual.

Regular Contributor

HUGE Mistake cutting off STARZ

Starting last night, Comcast changed most of the STARZ and Encore channels to a message saying the channels were no longer availble. What a HUGE mistake. I had already changed my plan from Premier to Preferred when they dropped Cinemax and offered no real replacement (Hitz doesn't offer live channels), and I continued to subscribe to STARZ as an add-on because it is one of my favorite channel sets. 

 

Even though Comcast dropped the channels, I know I can watch the STARZ content through On Demand, but why would I pay $13/month to Comcast to do that when I can do it for $9 everywhere else AND get access to app again on my phone/AppleTV/Roku, which Comcast blocked from subscribers many yeas ago. The reason I stuck with Comcast was because I prefer watching LIVE TV over using a streaming app.

 

Comcast should be worried that this change will not only lead to more cord-cutters, but also to people like me, who will not cut the chord, but will drop services because they are cheaper elsewhere. Comcast, don't you want my money instead of me giving it to your competitors? Make the deal and get the live STARZ/Encore channels back WHILE still expanding EPIX (which I also pay for as an add-on - where are the rest of those live channels?).

New Poster

Re: HUGE Mistake cutting off STARZ

They told me Epix would replace STARZ on 10 Dec in my tv package. I got the welcome to Epix banner but it prompts me to subscribe for $5.99. I still have STARZ for now. Not sure what’s going on with them.
Contributor

Re: HUGE Mistake cutting off STARZ

Comcast should remove all of these channels from the program guide. It is aggravating to select a program from the program guide only to be greeted with a message telling me that channel is no longer available.
Diamond Problem Solver
Moved:

Re: TMC and STARZ

Your post has been removed to a secure, hidden area for violating Forum Guidelines (posting off topic comments). If you are not familiar with the Guidelines you may review them here. http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/td-p/2618379

Contributor

Re: TMC and STARZ



There must be an invisable guideline which states "Comcast can delete any comments it does not like".

 

Discussing the issues related to removing Starz and Cinemax and replacing them with lower value products is directly realted to the service and completely consistant with the guidelines.

Valued Contributor

Re: TMC and STARZ


@moreofless wrote:


There must be an invisable guideline which states "Comcast can delete any comments it does not like".

 

Discussing the issues related to removing Starz and Cinemax and replacing them with lower value products is directly realted to the service and completely consistant with the guidelines.



@moreofless 

 

They are not "invisible guidelines" they are actual forum guidelines and CCAndrew provided a link to said guidelines in his post. If you need them you can find the forum guidelines here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028

 

Also, there is a forum acceptable use policy found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379

 

Per these documents: "By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within this document as well as any other posted documents throughout the community. The Comcast Help & Support Forums are subject to the Xfinity Forum Acceptable Use Policy (http://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379) and all Xfinity Agreements, Policies and Service Disclosures (https://www.xfinity.com/policies). Including the Xfinity Customer Agreement and Xfinity Acceptable Use Policies."

 

I recommend that you review those documents since Comcast owns this forum they have the ability to moderate and manage it as they wish. There are other forums, such as Reddit, that you can post whatever you wish without the fear of being moderated or posts being removed, but not here. 

Contributor

Re: TMC and STARZ

I read them and my posts are consistent with them. The bottom line is Comcast has deleted numerous messages because it doesn't like them.
Frequent Visitor

Re: TMC and STARZ

CC andrews keep removing any discussion posted on this forum.

 

This is not good service by Xfinity. I am a paying customer. 

Contributor

Re: Starz/Encore being replaced by Epix/ScreenPix

I noticed CMT is no longer in that list of channels covered by the $9.95 fee but now costs extra..  Luckily nothing on there I really care about. I think CMT has dropped all non-music shows..  I did watch it for Nashville and for the short lived show about the beginning of Elvis and many others called  Sun Records...   

Regular Visitor

Re: Starz leaving Premiere packages? @linkstomembers


Way to go! I've been a customer for many years, now I'm a customer in 2 places! Never was I told THIS was happening when I had cable put in up north in my stepmoms home.  So I'm paying double and for this very shoddy service. I'm going to amazon to get Starz ! It's already done check your TV's