Community Forum

ID channel

Highlighted
New Poster

ID channel

Can ID channel be added to channel lineup and what is cost 

Highlighted
Expert

Re: ID channel


@jean1947 wrote:

Can ID channel be added to channel lineup and what is cost 


If you have some kind of Comcast cable service; you should be able to find the "ID channel" somewhere on your list of channels. If you would select the channel it would display that you need to sign up for the service.

 

If you cannot find the channel at all; it is not available in your area.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Expert

Re: ID channel


@jean1947 wrote:

Can ID channel be added to channel lineup and what is cost 


To further what @MNtundraRET posted this might help clear up some of your questions about Investigative Discovery.

 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Frequent Visitor

Re: ID channel

Nope. Comcast isn't contracted with ID channel so........when we signed up two months ago, according to the website, in black & white, the ID channel was included in the package we chose. After the five hour install we cancelled our other service, which btw, offered me a ridiculously reduced rate to keep us. Next day I had a chance to watch my fav channel which is the ID channel. The channel showed we needed to subscribe to get that channel. I called immediately and was told that they were trying to negotiate with ID but it didn't look good, I was livid. I asked why they listed that channel as being included in our package and was just told to try some bogus channel that needs a subscription but I checked and the programs are old as in 2003 old. 

Highlighted
Diamond Problem Solver

Re: ID channel

You had 30 days to cancel, you knew right away it wasn’t available to you.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: ID channel

this link shows your channel line up. check your line up and see if it shows that they offer "ID" (Investigate Discovery) to "new customers"  and in your channel package in your area. If it shows up call them up and ask them why they are showing that they offer ID (investigation discovery) as part of their line up to new customers as if to lure in people who are looking for a provider with the channel available.....false advertising?

https://www.xfinity.com/learn/channel-lineup