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Internet Data Caps

Notahappy11
Regular Visitor

Internet Data Caps

So I learned today from my local news website which cause me to log into my account today that customers who do not have unlimited internet data will start being charged $10 per overage after Jan.,Feb., and March, if I am reading that correctly. And in order to avoid the overage in the future, you have to sign up for unlimited data with the extra tb or whatever which is more money, more equipment to pay a rental fee on which I refuse to do as my own stuff works just fine. I PAY ENOUGH! That is so wrong on so many levels. This is 2021 not the 1999/early 2000s back when you sent or recieved a text message you were charged 10 cents per message because there was no such thing as unlimited messaging back then. There should not even be cap on data usage in this day and age, especially currently as most people are working and schooling from home. Paying a straight flat rate for it without all these complicated packages is more reasonable, oh I forgot, reasonable and doing right by the customer is not in the comcast vocab. Really at the end of my rope with this company and tired of hearing about these sneak tactics from other sources and no kind of direct heads up from comcast. I really hope the AG where I live really does investigate potential price gouging. 

CheapestGamer
Regular Contributor

Re: Internet Data Caps

I wish I could thumb up this thread a hundred times.
ComcastTeds
Official Employee

Re: Internet Data Caps

@Notahappy11 

 

Thanks for your feedback. It has been received and shared. 

 

I don't see any data overage charges on your account and I don't see that your account has used anywhere near 1.2 TB usage a month over the past 12 months.   Only customers that go over the 1.2 TB usage per month would be subject to additional charges.  

 

Some additional info here:  https://www.xfinity.com/learn/internet-service/data?pc=1

 

We offer tools to help you track and manage your usage so there are never any surprises about how much data you use:

  • Data Usage Meter in My Account - Monitor how much data you have used with our Data Usage Meter.
  • Xfinity My Account App - You can also monitor how much data you have used in our mobile app. (Download the Xfinity My Account app.)
  • Notifications - We will send you an 'in-browser' notice and an email letting you know when you approach, reach and exceed a terabyte. You can also elect to receive notifications at additional thresholds as well as set up mobile text notifications. Usage notifications will not be sent to customers who enroll in the Unlimited Data Option.
  • Data Plan Website - Summary of plan features and additional tools and tips related to the data plans. To visit, go to dataplan.xfinity.com.

 

For all - the link below has some general information on how to avoid overage charges and tips to conserve data usage:
https://www.xfinity.com/support/articles/data-usage-avoid-overage-charges


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastTeds
Official Employee

Re: Internet Data Caps

@CheapestGamer 

 

Thanks for your feedback. It has been received and shared. 

 

I don't see any data overage charges on your account and I don't see that your account has used  anywhere near 1.2 TB usage a month over the past 12 months.   Only customers that go over the 1.2 TB usage per month would be subject to any additional charges.  

 

Some additional info here:  https://www.xfinity.com/learn/internet-service/data?pc=1

 

We offer tools to help you track and manage your usage so there are never any surprises about how much data you use:

  • Data Usage Meter in My Account - Monitor how much data you have used with our Data Usage Meter.
  • Xfinity My Account App - You can also monitor how much data you have used in our mobile app. (Download the Xfinity My Account app.)
  • Notifications - We will send you an 'in-browser' notice and an email letting you know when you approach, reach and exceed a terabyte. You can also elect to receive notifications at additional thresholds as well as set up mobile text notifications. Usage notifications will not be sent to customers who enroll in the Unlimited Data Option.
  • Data Plan Website - Summary of plan features and additional tools and tips related to the data plans. To visit, go to dataplan.xfinity.com.

 

For all - the link below has some general information on how to avoid overage charges and tips to conserve data usage:
https://www.xfinity.com/support/articles/data-usage-avoid-overage-charges


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!