About CheapestGamer

So since I received ZERO help here I decided to try Xfinity's Facebook page. I sent a message and after repeated attempts at sending signals that ALMOST restored it at least once I got an UNhelpful rep whose trying to push us towards one of the X1 boxes...for only a $10 a month fee.   STOP trying to push us towards using a new box. It's obvious if the right signal is sent (or whatever was changed back from when the tech visited my neighbors house) that the service will be restored to our legacy box (which we're being charged $5 a month for now with no credit to offset that cost).   The customer(mabel09) in THIS thread had their issue solved WITHOUT requiring them to switch out a box:   https://forums.xfinity.com/t5/On-Demand/On-Demand-Error-CL-17/m-p/3330764#M50596   So figure out what signal was sent and replicate it with our situation. Because as it is now the harder they push towards switching boxes and gouging us with more fees the less likely we are to keep this service.  ... View more

@mabel09 wrote: Hi Jakeysmom94: Interesting that you should mention this--just this morning, I encountered the same thing.  I couldn't access any TV shows via On Demand--when I chose "TV Shows" on the main page, I got a weird page with single list of choices, headed with "By Network," and nothing happened when I chose any of the options.  It resolved on its own within a few hours.     I also had my CL14/17 error code come up again briefly the day after the tech resolved it last week.  Several times during the day, and only for a few minutes each time, I got the CL14/17 error code.  It resolved on its own but I don't know if I've seen the last of this.   I'm noticing a few more recent forum posts asking about these error codes, too, with little to no response from Comcast here--certainly no definitive response as to what's going on.  I hope your access to On Demand TV Shows clears up as mine did.  None of this, though, is very encouraging. The conspiracy theorist in me is saying this is them trying to push those of us with 'legacy' boxes to "upgrade" to the X1 variety. If the big issue here is that the right update didn't get pushed out to the older type of boxes or the WRONG update got pushed out to them and it requires a rollback, then DO IT ALREADY instead of sitting idly by or doing it on a case by case basis.    The thing is there are other ways to view the content from the On Demand offerings, like via a PC and surfing to Xfinity's website. But even with a 60 Mbps (supposed to be "up to 200 Mbps, used to get 150+ at one point) download speed and a 4-6 Mbps upload speed I'm encountering a lot of stuttering and other issues. Though that's probably from extraneous programs installed on my PC that I really don't need to have on here.   Another option is if you have a "smart" TV you can download the Xfinity app and watch it that way I believe. I have a smart TV downstairs but apparently it's too 'old' (2017 or so Samsung) to be able to get the app on it.    A final option is to go to the channel's own website as sometimes they have a spot where you can put in your cable login information (username and password for Xfinity) and watch the content directly from those sites.   I've tried options 1 and 3 already and both had unsatisfactory results. Actually with the second option you're able to eliminate the monthly box rental fee from Comcast altogether as you can use a 'smart' TV to stream your programming through their app.  It's why I'm kind of annoyed my TV is deemed "too old" to get it. ... View more

@cjrobinson wrote: Disclaimer: I am a Comcast employee   Could you share the details for the error you are seeing?        @cjrobinson I'm having the same kind of issue, except my error is CL-14. At least one other forum user told me it's likely 'at the tap' and it won't be resolved until they can get someone there to fix it. It's been seventeen days since I noticed the On Demand wasn't working and I haven't even received a cursory once over of my thread about it from an actual forum moderator or Comcast employee who could try and get something done about it.   Another possible issue they said it could be is that the company pushed out an update to all boxes, including legacy type ones like we have, and that pushing that update to all of them messed up the communication the box would normally have with the servers or whatever. Thing is the service works otherwise, so we'd rather keep the box we have now versus having to set up a different one, especially since the TV we're using it on is an SDtv with I believe only composite hookups or coax.  ... View more

@mabel09 wrote: Update: I got an appointment for a tech to come out.  Just before he stopped by, he called to ask what the problem was and after I explained the error codes of CL14/CL17 on all my TVs when accessing On Demand via cable, he said my legacy boxes needed to be swapped out for an X1 box, that Comcast had stopped access to On Demand from legacy (old) boxes.  I said I'd gotten no notice of this, the error codes didn't suggest that, and to double check.  He said he'd call around to other techs/Comcast before stopping at my house.     He came by about 15 minutes later and asked to check one of the TVs connected to my cable box.  And voila the On Demand was working--I'd checked it not 30 minutes before and still got error codes.  His explanation: between his call with me and his arrival, he'd called someone else at Comcast.  Apparently, there was a problem in the last few days with some update or other making the connection to legacy boxes and other customers had complained.       The timing was a little odd, as I don't know how my On Demand connection suddenly began working shortly before or right when the tech arrived.  I didn't see him checking or working on the outside connection.  I'm not sure if getting the glitch resolved requires a phone call and tech appointment, but, nonetheless, the issue was on Comcast's end and is resolved for me.   Hopefully it does NOT require a phone call as that's the main reason I come to these forums as I DE-SPISE dealing with phone based CS. Either way we do not have a newer type of TV hooked up to the line right now so an "X1" box that's likely HDMI only would be a massive waste for us. So hopefully they can send out the signal or whatever is required to get our "old" box working again. While they're doing that they darn well better remove the $5 a month "DVR" charge from our bill for a DVR box we don't even have. ... View more

No reply here either, huh? Good to see this company living up to it's lowly reputation. Fix my On Demand (or give me a $40-50 a month credit till it's fixed) AND take this $5 "DVR" box charge (for a "DVR" we don't even have) off our bill . ... View more

We are now at SEVENTEEN DAYS since I noticed the On Demand is NOT WORKING. FIX IT or give us a credit equal to about 1/3 of our current bill ($40-50) because this is a substantial portion of our service to my family. ... View more

@CheapestGamer wrote: @CCElla wrote:   If you get CL14 or CL17 on your X1 box - the error messages indicate that there is no interactive connectivity to XFINITY On Demand system and cannot communicate back to the network.  How exactly is the CL-14 error fixed though, @CCElla ? I ask because it's been almost two weeks since I posted on the forums and have received no OFFICIAL reply to try and fix it. I've tried the troubleshooting (unplugging the box, for example) and that HAS NOT WORKED. I am beyond frustrated with paying for this service and not receiving it.  It has now been SEVENTEEN DAYS since I noticed my On Demand is giving me the CL-14 error. I've tried the unplugging the box thing. So it is more than likely a filter on the line or other OUTSIDE issue that I cannot remedy myself causing this. At least give us a credit of $40-50 a month till this is fixed because this is intolerable to be unable to use what I view as a significant portion of our service. ... View more

@VanWashral wrote: 4-24-20 and not even a call back from the escalated tech support they said now had my ticket (six days?).  interesting about the 'filter' issue.  I will ask about that.   I just re checked and none of my on-demand are still not working and I just noticed a lot of other channels like the 880-890 give me the same error CL 17.  the music channels above 900 work.  I guess if the FCC compliant doesn't get a response then cancel services and switch to centrylink or ugh, dish.  Thanks for the replies though.  they have been helpful. Yeah. They like taking your money but when it comes to giving you what you're paying for it's a whole other story. Right now we're being given the pandemic as an excuse as to why they won't fix a portion of the service we're paying for. I wonder what the excuse will be when this is done. As of now I'm up to SEVENTEEN days since I noticed the On Demand issue and no resolution.  ... View more

@CCAndrew wrote: It’s probably at the tap, not for you to access. You’ll probably have to wait for the time when techs are back out in the field(it’s not a priority call). Making multiple posts in other threads isn’t going to fix On Demand any faster. The official employee you tagged earlier in the thread hasn’t been logged in since the 17th, continue to work with them when they respond. Hopefully it's sooner than later as it's beyond frustrating already knowing we're getting charged for this portion of the service and NOT receiving it due to something out of our control. Whether it's a firmware mistakenly sent out to our old styled box or something with the lines as you mentioned hopefully we will be receiving a partial credit for the service we weren't getting during this period. ... View more

@priorpatch wrote: Fortunatley posting to more than one place allowed me to find out an answer.  Anyone who owns a non X1 box is having a problem accessing On Demand programming as well as DVR recording capabilities because of a software upgrade.  The upgrade is for the X1 boxes and any other box that gets upgraded will run into this problem.  The only thing that will fix it is to get X1 boxes So just like when Comcast pushed out a firmware to my gateway for internet that turned out to be defective and caused repeated outages (usually in the overnights thankfully) I have to wait for them to want to fix it.    We're fine with the very old box we have for cable as all my family does is watch TV for entertainment and I honestly don't feel like tweaking the universal remote to work with a whole new box for what is COMCAST's problem THEY created. Not to mention I Imagine any "newer" one will likely result in an upcharge like we're already seeing for a "DVR" box we don't even have. ... View more

@CCElla wrote:   If you get CL14 or CL17 on your X1 box - the error messages indicate that there is no interactive connectivity to XFINITY On Demand system and cannot communicate back to the network.  How exactly is the CL-14 error fixed though, @CCElla ? I ask because it's been almost two weeks since I posted on the forums and have received no OFFICIAL reply to try and fix it. I've tried the troubleshooting (unplugging the box, for example) and that HAS NOT WORKED. I am beyond frustrated with paying for this service and not receiving it.  ... View more

@evie22 wrote: My problem was fixed when they removed a filter that was placed on my line by a tech that had been up the pole outside 2 weeks earlier. That tech was not called as a result of an issued I called about. I just happened to notice him there. I got every excuse and stall under the sun from Customer Service. I finally filed an FCC complaint and was contacted by a Comcast manager w/ in 2 days. I would contact Comcast and tell them to remove the filter. If they don’t, file the complaint w/ the FCC. They will be required by law to respond to the FCC w/in 30 days with the resolution. That’s the only way to escalate it because, in my case, Comcast CS had zero concern for solving the issue and I was told that there would be no one calling because it is an Engineering problem & Engineering doesn’t call customers. My only option, per CS, was to wait until they got around to fixing it. Unacceptable. I guess I'll have to file a complaint too since it's been 8 days since I posted about the On Demand error (CL-14 in my case) and I've tried the usual troubleshooting options including unplugging the box for a minute or more. So that means that likely something changed when they had a tech next door to install or tweak stuff for the new neighbors that moved in. Thing is I wouldn't have even known we weren't receiving this portion of our package had I not missed a show or two and wanted to use that to 'catch up'. So who knows how long it's been affected. ... View more

It has now been EIGHT DAYS since I posted this thread AND the one asking about the On Demand issue (error CL-14) . Yes. I know it has not been eight BUSINESS days, but some sort of reply from an OFFICIAL rep to at least acknowledge either one would be nice.  Because with this one we're paying $5 a month for something we DO NOT HAVE on our line of service (a DVR box). Our only cable box was and continues to be a very old basic no frills model. One that we have previously received a credit for every month to offset the 'rental' cost.    Other providers are beginning to look more and more appealing at this point. It's only the hassle of trying to teach my family how to set up and use a Roku box for a different service that's stopping me at this point and with how frustrated I've become by these issues being ignored that hassle is looking less and less annoying.   So how about it? An answer to both of these with a clear resolution that is satisfactory would be great. ... View more

@CCAndrew wrote: On Demand is a two way communication, like an internet connection. If there’s a filter in place it would show in your modem’s informs (if you have Comcast Internet). It has nothing to do with an internet connection to the box While I am tech savvy I would not even begin to know what to look for to determine if there's a filter in place now. I would prefer an in depth explanation from a Comcast employee and a credit for this lost portion of our service since we're paying for On Demand and cannot use it right now. But thank you for trying to help nonetheless. ... View more

STILL waiting on an official reply about this as it likely hasn't worked right since the box was rebooted to reflect the changes made by @ComcastTambrey  , which again unfortunately included the loss of WGN America and apparently On Demand as trying to 'reset' the box by unplugging it for a minute HAS NOT WORKED.   The only issue besides the reboot of the box that I could think of that could possibly have caused the loss of On Demand is the work done by the Xfinity tech next door on my neighbor's line that somehow messed up our line. It's happened before where a tech came out to fix a neighbor's issue and it caused an issue for us. I'd like this fixed as neither my TV nor the PS4 has an Xfinity app and watching any video on my PC is a stuttering mess at times even with a 60+ MBps download and 5 Mbps upload connection for some reason. ... View more

I would like a response about this as we only have a basic cable box and NOT a "DVR" so why are we getting charged $5 for something we don't have? I'd also like a reply about how to get the On Demand working again as unplugging the cable box for a minute hasn't worked. ... View more

@CCAndrew wrote: Maybe the filter is back on your line (usually for noise/ingress/interference). Easiest way to check is look at your modem’s diagnostic page, look at your upstream modem levels. If you have only one or two upstream channels, there’s a good chance of a filter, 3 or 4 channels no filter. On Demand has to communicate back and fort, if for whatever it can’t, you’ll get those type of errors Sorry if I'm not understanding this, but what does my modem have to do with the cable line, which is the only thing plugged into the back of the older styled TV box we have. There is no internet line whatsoever going to the box. ... View more

@evie22 wrote: Hi. Night before last I was having a whole new problem with one of my boxes on top of the CL-17 error. I couldn’t get ANY channels and was getting the ‘This channel should be available shortly’ for hours. That night I called again, and was lucky enough to have had an agent was understood my frustration. He scheduled a tech for the next day. The tech came out for the one issue, but I told him about the CL-17 and turns out it was a filter put on my line 2 weeks earlier by a Comcast tech working on the pole near my house. The filter was removed, and the CL-17 error was resolved. Unconscionable that it’s such an easy fix to a well known issue and that it’s something Comcast did to my line that denied me the service for which I pay. <Edited> That sounds like what happened here. I had NO issues with the On Demand a week or two ago. Yet when I tried using it a few days ago it gives me the CL-14 error. I noticed a Comcast tech at the house next door messing with the box on the side of the house. So I wonder if that messed up something with MY service. ... View more

Guess I'm going to have to start streaming the episodes via the XFinity website (which doesn't work well on my 7 year old PC) or go to the individual channels own websites and enter my login information for Xfinity to stream directly from them to watch episodes I missed since trying to 'reboot' the box we have hasn't worked TWICE now. ... View more

@sage9 wrote: VERY UPSET! Just looking into my ALTERED PACKAGE. I have been a customer for 11 YEARS. This is an OUTRAGE! TCM ... and MOST of STARZ are no longer included as I had them. I ... did NOT alter, but Comcast ...DID. I pay well over $200 for TV & INTERNET, have an OLD set top, and CANNOT upgrade either my MODEM or DVR .... until I buy BOTH a new COMPUTER, and a NEW TV. I am disabled, live on a low, fixed income. I CANNOT, however EVER GET Internet Essentials - as I have been a CUSTOMER for 11 years, and IE is NOT avalable to EXISTING customers. I do not KNOW what to DO. Please help. There is no FIRM DATE for which we might have the "rescue" funds from the Feds. I feel the same way. I recently asked for a new "deal" ($30 less than our old one) and they took away WGN America because 'it has a lot of programs other channels you get have' AND our On Demand hasn't worked one bit since then either. So now I can't catch up on episodes of shows I missed until it either starts working again or I just go to the channels own websites and stream them there or through the Xfinity site. ... View more

I tried leaving the box unplugged this morning for around a minute and it STILL will not go into the On Demand offerings. It gets as far as the Xfinity On Demand logo coming up on screen and then gives us the message about an issue still. ... View more

@kpelkey007 wrote: I down-graded to Internet Only and returned my cable boxes this past Saturday, April 4.  Of course, I found out when I returned the boxes that they have also been charging me for an unreturned modem at a rate of $10-$14 per month for a two year period.  Although I have never had your modem.  But after speaking to customer service they said they could give me a credit for "120 days" because I should have caught the error sooner. But that is my fault for having it set up for auto pay and not really paying attention closer I suppose althought nobody can tell why they added this in the first place.   So I guess a $56 credit on over a $260 expense that was your error is the best I can expect.   However, now that I have down-graded to internet only (which BTW it says $73 when I was quoted $63 and $53 if I did auto pay - so where is this deal?)  But I digress and it is what it is, I suppose.  Anyway, the bigger concern now that I am looking a lot closer at my bills and particularly this bill,  I am seeing two "additional services" that I think should have been removed with the cable.  So I would like these addressed and removed.  They are listed on the bill as follows:   ADDITIONAL   SERVICES Regional Sports Fee   $ 8 .25 Broadcast TV Fee   $ 14 .95 I am not sure why these were left on my bill under additional services but I need to get someone to take a look at them and remove them as I do not want this to go on another two years.  So how do we get them removed from my bill immediatly?    Sorry for all the aggravation you're going through. But I definitely would've balked at a $60 credit for a $200+ bill for an item I never even had on my account. This is why I was reluctant to even do auto pay for the cell service we signed up for through this company. It's never a good idea to give any corporation your financial information and not watch it like a hawk.    Best of luck and hopefully the mods here can offer you a better credit towards future service to make you whole for the charges over the past couple of years as well as getting those fees removed. ... View more

@Mcorvin7346 wrote: Why is my bill increasing when I am under a 2 yr contact? @Mcorvin7346  <Edited>. Check the line items on your bill for 'regional sports fee' and 'broadcast TV fee' as both of them went up within the last 2-3 months across the entire company I believe. Our broadcast TV fee here is $15 or so a month now. It's the company charging you for channels you already get as part of your package lineup a second time to help them recoup any money they get charged by these companies for rebroadcasting their content.  ... View more

@CCAndrew wrote: Fees are not included in the set prices of service. They should be though. We shouldn't be on the hook a SECOND time to pay this or any company back for what they're paying other companies for content. I know I for one would be overjoyed if they blacked out every single sports channel in my current package AND removed that $9 or so 'regional sports fee' because I never watch them and do NOT want to. Yet I'm paying for channels I'll NEVER watch.   As it is the local channels and/or these sports channels are included in most (if not all) of the channel packages so the cost for them is already there in what we're paying for these blocks of channels we can't choose ala carte. So this company and any others charging these fees are double dipping. <Edited>. Mind you the ONLY reason we're still a household with any pay TV service is because my family isn't tech savvy enough to use video sites and apps that exist for free (with ads) content out there. If it was just me by myself I would ditch the $100+ a month cable in a second. ... View more

@strega7 wrote: In the 90s, local broadcasters lobbied for the right to charge retransmission fees to cable and satellite companies and the rates keep going up. Based on something I googled up that was written last year "by 2020 a local station will be receiving an average of $2.10 per month, per subscriber". Multiply that by the number of local stations and it starts to become real money. And, of course, a company likes to make a profit on its costs, so the price to us would expected to be higher than what Comcast is paying.   The reason these stations have so much leverage is that they just withhold their programming, blame the cable or satellite company and let all the customers complain about how they just lost the one channel they can't live without. Cable company gives in. Customers are happy. Then price goes up and customers scream at the cable company for that. Even though 6 months before they were saying: pay whatever they want! The problem is the fee is double dipping if you ask me. We already get local channels included on pretty much every channel package out there. So to charge us for what the cable company pays them ON TOP OF the monthly fees for the channel lineup we're paying for is obscene. <Edited>   I myself could go without a dedicated TV service right now as the few shows I watch are all on a hiatus for however long or they're available over the air with an antenna. Even the ones on cable channels I could find through alternate methods like streaming directly from the channels own website. For example Adult Swim actually unlocked the first half of the current season of Rick & Morty for even non TV subscribers. ... View more

Guess that means I'll be eliminating our lone cable box sooner than later. Only problem is my family only has an SDtv to hook up a Roku box to, though I think they do have component ports on it. Hopefully somebody still sells a new enough one with such connections so we can save another $60 a year ($5 a month fee). For a long time they used to give us a credit on our bill equal to the box cost to offset it but I guess they stopped doing that recently. ... View more

@CCAndrew wrote: Nope but you can buy your own personal modem, just not Comcast equipment That's not what a little birdie (aka one of the sales reps at Walmart) told me. I was informed that if I wanted to eliminate a box rental fee I could buy a Roku box and use the Xfinity app on that while returning the cable box to Comcast to get it off my bill. Not sure if they meant it could be used as a second box alternative or if you could use it as a replacement for the first box or not though.   If this is able to be done then you might want to look into it @wee-fee   . ... View more

@TurboNikko wrote: I can't wait till Google Fiber comes to my city.   Unless they've changed their tune recently it was my understanding that Google was discontinuing their efforts to expand their fiber offerings a while ago. ... View more

@ComcastChe wrote: Hi @Izzy1246,    That's a great question. Thanks for posting to the Xfinity Forums. The Regional Sports Network Fee is charge that is based on our costs of providing the regional sports networks that we carry on our cable systems in each area. These costs include the fees that regional sports networks charge us to carry them on our cable packages. Examples of those packages would the Big 10 Network, Fox Sports Southeast, NBC Sports, etc. Refunds on packages like NBA League Pass, NHL Center Ice, etc are TBD. I hope this helps.   @ComcastChe Is there any way to black out all of those sports channels on any channel package, which would result in the elimination of the regional sports fee? I ask because I DO NOT WATCH SPORTS AT ALL. So to me those channels are wasted on me and paying $8-9 a month EXTRA for channels I'm not even using is obscene. ... View more

@Matthewscca wrote: I've had to call or text 5 times recently because of a problem with my internet connection and not receiving bills in the mail. In the five times I've called or texted it took FOREVER. I swear that these guys must be paid for every minute they keep you on a chat, text, or call. Serious waste of time when they should have been quick resolutions. They kept me online to upsell me, to chat with me about their other jobs, to review my account for 5 minutes (seriously?), to express their gratitude at being a customer for 19 years . . . on and on and on. Felt like they were trying to keep me on the phone for 19 years. I realize a customer service job must stink, but please don't waste my time. Resolve my issue and let me get back to my life. There are likely self help options available on the website.  As for the rest, it's not a sin to be polite and courteous to others while interacting with other human beings. After all they're just doing their jobs and trying to be friendly while doing so.  ... View more

@Doublek1229 wrote: Please suspend the sports fee. Nobody is watching sports or sports channels. Many without jobs trying to pay bills and feed their families. Have some empathy. I never watched them to begin with as I can't stand "pro" sports of any kind really. EVERYBODY gets charged this fee regardless of if you watch these channels or not. Only way around it is to go internet only and get your content elsewhere from the web. ... View more

@Rimurphy wrote: How do I remove the regional sports package (service) off my account? I'm paying a monthly fee for it and no longer want it.   The regional sports fee is a fee they add to EVERYBODIES' bill that has TV service from them. It varies by region if I remember correctly. They also charge a 'broadcast TV fee' ($15 in my area) for the honor of them translating the local TV channels on our channel lineup, for which those channels are already listed, meaning we're paying TWICE for the same channels.    ... View more

It's been explained to me that the channel was removed due to the shows on it being on other channels. Yet just recently LOGO had a week long RuPaul's Drag Race marathon that preempted every other show on there, so having WGN would come in handy in such a situation again.   Not only that but it would certainly be preferable to have another channel we'd actually WATCH compared to all of the garbage sports channels we NEVER will. ... View more

I've kinda asked this a few times already. But here goes.....again.   We've been customers of one iteration of this company or another for quite a long time. Admittedly back in the late 80's it was still our 'local' cable company, which got devoured by the predecessor to Comcast around here (Adelphia).    Anyway we've been customers of Comcast for however long it's been that they're (unfortunately) the only cable game in town in this area. However our bill recently went up from $140 to nearly $190 for I think 200 or so channels (we watch FIVE at most and NO sports) and 'up to' 200 Mbps internet.    We were on a deal for a couple years, set up by the folks who do sales in Walmart. But apparently corporate has stopped allowing them to offer new customer deals to established ones now and the local Xfinity store is the same deal. We were given a number to call by one of the WM folks to call 'retention' but haven't had the time to do so with everything we have going on.   I've tried a couple times before to see if there's anything we could be offered here as the ONLY option the local store could give us was a triple play that added in even MORE of a cost including a telephony modem rental fee that took us OVER $200 a month.   Any help that would take us down to at least where we were before on pricing would be preferable as $190 almost is a tad intolerable. ... View more

I guess I have to call the retention department since I got no reply here. ... View more