About CheapestGamer

CheapestGamer · ‎01-28-2021

I wish I could thumb up this thread a hundred times.

CheapestGamer · ‎01-28-2021

I'm STILL waiting for a reply back to my PM to get the ball rolling on a deal. Just received the bill for February in the mail yesterday (Wednesday) and noticed a bit of a hike in pricing. So I really DO NOT wish to pay even more for content I barely watch. Please allow the Xfinity stores to actually sign up existing customers for new deals/bundles if it's going to take 2 weeks minimum to get a single response on here now. If I don't get a response in the next several days here, the local store stonewalls me and I'm forced to call "retention" then I will not be a happy customer.

CheapestGamer · ‎01-22-2021

The reason your bill is over $200 is likely due to FEES. In my area the company raised the "broadcast TV fee" to $17.50 a month. Plus they charge $10.50 a month for a "regional sports fee" and another $5 almost for a franchise fee. Plus they seem to charge for each TV box now (first one used to be FREE), at $7.50 every month. It went up from $5 last month. Then there's sales tax, which is usually ANOTHER separate amount. Plus if you signed up for the unlimited data for your internet connection in areas with a rate cap then that's ANOTHER $30 fee that's separate from your $159.99 bundle/promotion price. It adds up....fast.

CheapestGamer · ‎01-22-2021

Check your previous month's bill and compare it to the new one. Chances are that the increase is from a hike in the fees they charge. We saw an increase in ours as well from $154 to $161 and I noticed it's likely due to the Broadcast TV Fee going to $17.50 and the "DVR" going from $5 to $7.50.

CheapestGamer · ‎01-11-2021

PM sent.

CheapestGamer · ‎01-01-2021

The only way currently to get truly unlimited data now in areas they just instituted this cap in is to either: 1) Pay them another $30 per month to remove the cap OR Sign up for Gigabit Pro, which I recall seeing on an Xfinity information page, (which I can't find at the moment) has no such cap. Those unfortunately are your only two options right now.

CheapestGamer · ‎12-29-2020

Is there a way to do this WITHOUT calling "retention" as I have a lot on my plate and virtually zero free time to call and stopping into the local store gets me told that established customers don't get the deals that your very commercials state to "stop in" to get. We did get ONE deal on these forums on a 2 year double play once so hopefully we can come to equitable terms again.

CheapestGamer · ‎12-25-2020

@my-screen-name I definitely could see them trying to add fees for every other kind of content.

CheapestGamer · ‎12-24-2020

That's the thing that I believe is most annoying to many of us, in that the content on the OTA channels would only cost us the price of an antenna to receive them otherwise. But because we have chosen to want other channels and gone with a cable subscription there's an added monthly fee ON TOP OF our subscription costs. Again other companies bake in their costs in their prices rather than adding in fees via extra line items. So if these fees were hidden in the standard package pricing I don't think you'd see as many complaints.

CheapestGamer · ‎12-23-2020

@ComcastChe I barely watch TV now that we begrudgingly "upgraded" to the X1 box because the text was too small on our SDtv we were still using at the time. Even after switching to a much larger HDtv that I had for a few years I find myself frustrated with the interface for the On Demand. The one on the legacy box we had grouped channels by category alphabetically while with this one you have to search for the shows. I just find the whole thing counterintuitive. None of this is even mentioning paying for channels I never watch (i.e. sports) and paying an added fee monthly so those who do can continue to. We all know the company CAN block channels we're not supposed to receive, so why can't they block out all the sports ones and make it so ONLY those who watch it pay for it?

CheapestGamer · ‎12-19-2020

@Again Other businesses eat the costs associated with their day to day operations, such as transaction fees retailers pay for accepting credit and/or debit cards, as a cost of doing business. Or if they do recoup them they do so by baking them into their prices for merchandise they sell and not as a separate line item on the receipt at checkout. As someone who never watches sports and never will the $x per month fee for them annoys me as that's money I could be using elsewhere for something I will get enjoyment out of. Why use the health insurance methodology for all customers by pooling all of us together and making us pay for the content that some of us will never watch? We know channels can be blacked out if/when you change packages, so why not allow those of us who don't watch sports to eliminate those channels while those who do can pay?

CheapestGamer · ‎12-19-2020

@6961343 I agree completely with your last post.

CheapestGamer · ‎12-18-2020

I completely agree with posts 1, 3 and 5. I deeply regret giving up the legacy box we had as the interface on the X1 box is not very intuitive and overly complicated for no good reason.

CheapestGamer · ‎12-18-2020

If so I have a complaint (or two) that I wish to air, but only to an official Comcast employee.

CheapestGamer · ‎12-17-2020

Have you looked into buying your own internet gateway? The one I have (Arris SBG6580) is a bit older but has served me well the past 5 years or more since we switched to internet from this company. They were certainly the better (and faster) option than the phone company, who wanted to charge us $30 a month for UNDER 1Mbps internet. I just wish we had other options here too.

CheapestGamer · ‎12-17-2020

Are you a heavy internet user? Because in some regions (like the northeast) they're instituting a cap on bandwidth per month, which you can lift for $30 MORE a month.

CheapestGamer · ‎12-14-2020

Why not buy your own and save the $10 (or more) a month in rental fees? That's what I did. Best $150 or so I ever spent and that was probably 6-7 years ago. Funniest thing is every time there's an issue the first thing they blame is my owned equipment. Not the faulty firmware that THEY pushed out the one time or the fact that something as simple as your neighbors cables not being connected tightly cam cause havoc with YOUR service. "It's your "old" equipment". Heck. We'd probably still have the "legacy box" for cable if I wasn't so adamant on watching On Demand again and frustrated by an error that kept popping up. Worst part is the X1 box menus are annoying to navigate so I mostly stopped using the On Demand.

CheapestGamer · ‎12-14-2020

It'd be nicer if they left it unlimited without the extraneous fees to make them extra free money like the airlines do. But like the airlines they know people will pay them rather than sending a message by going without.

CheapestGamer · ‎12-14-2020

They actually did put in/replace a wall outlet in my TV room downstairs about 2-3 years ago. This was after running a new line from the road into the house. The same tech even ran a second new line in, though that one was not finished with the connectors.

CheapestGamer · ‎12-11-2020

@Again If they don't do inside wiring then why exactly did almost all the techs we've had here "run a new line" from the pole into the house as a possible solution to any issues we've had? Or are you saying that they don't do this specifically since the pandemic began? Because that might be true. But as I said above we have had more than a few new lines run into the house in the past.

CheapestGamer · ‎10-07-2020

@Shawnwar216 wrote: We are on our third time without service when connecting our new neighbors. Sounds like a class action case upcoming.....ridiculous!!!’ Problem is the only people who get satisfaction out of a class action suit are the lawyers. As it is I've filed at least one complaint with the FTC (pre- current federal administration) on both this company and a gaming retailer to ask how they get away with the things they do. In the case of this company they have a monopoly here since they gobbled up the previous company (who themselves gobbled up the local-ish company before they got bought). So it's either them (or the satellite companies) for TV or them (or satellite...or the phone company with it's "high speed" DSL 🤣 ) for internet. At least if there were competition we could pit the companies against each other any time we're about to see a "deal" we're given end.

CheapestGamer · ‎09-14-2020

@jnln2011 wrote: I agree. If you notice on the check your deal page it takes you in a circle to nothing. You cannot speak to an actual rep in chat. The only place i found a phone number to call was on our paper bill. I spoke to a rep on the phone, she was very nice btw, we have a "grandfather" package as she put it. Its the triple play. I wanted to drop the voice, add internet speed and drop channel package to Extra 125+. As a new customer with 2 boxes and cloud dvr, $109.00 plus taxes. She quoted $219.00. Thats 20.00 less than we pay now keeping our old equipment. Metronet is looking better every day around here. Says i would get same quote at the store I'm definitely about ready to 'cut the cord'. Only problem is I'd have to figure out where to take our 27" SDtv my family and I have been using for our cable service since I'd rather just get a Roku/Kindle Fire TV so it's an all in one device with no switching between or having to program multiple remotes. Between the lack of any response on asking for a new deal on here (and in their stores) to the deceptive advertising on TV, radio and internet (get these great deals...if you're a new customer) to the fact that the ONLY channel I really watch regularly (Adult Swim) has cancelled the one show I was actually excited for a new season of (Venture Bros) there's really nothing left for me on cable.

CheapestGamer · ‎09-12-2020

Agreed. At least before the official employees became harder and harder to contact I at least could sometimes get a renewed "deal" that was somewhat palatable as I definitely prefer NOT having to call 'retention'. The company even made it so the sales reps in places like Walmart are unable to make changes to your account now. So much for "Simple, Easy, Awesome". More like hassle, hassle, and MORE hassle.

CheapestGamer · ‎09-12-2020

I heard an ad for a 'double play' for $89.99 a month for two years on the radio...while I was already on my way to pay our extremely high (for the "slow" high speed internet and very few channels we actually watch) bill of $154.25 in said store. So I spoke with somebody in that store and...surprise surprise....no promo for you....unless I wanted to add voice (with a non optional additional fee of $15 a month for a telephony modem) and thus bump UP our bill to $180 and change. 🙄 Yet just now on the cell phone we have through Xfinity Mobile I signed into the Xfinity site and decided to mess with the 'change plan' page and to my shock and amazement I found a promo page with LOWER prices for me, an existing customer. 😲 Unfortunately ALL of them were triple plays. So by the time you add in the $15 fee for the phone modem and the assorted major airline styled superfluous fees (broadcast TV, sports) we'd be back at or even ABOVE $150 and change again. 🤣

CheapestGamer · ‎08-21-2020

@ComcastJonathan wrote: Folks like myself at in HQ and are salaried, and forum work is not in our job description, but we care about the customer experience especially during COVID, so we hop on and answer questions on top of our 8-6 day jobs. So it's all volunteer work on our end same with our experts who are also part of our community of enthusiasts. I checked with some techs I know, and while we'd like the US tx in the 40's, the 51 shouldn't be a red flag. If any neighbors have loose coax connectors that could cause ingress and signal degredation. On the modem/router front, I'm sorry to hear the frustrations on the firmware, I'm not as close to those folks but did recently reach out to them since they work with the hardware manufacturers around issues. All-in-one modem/router combos are convenient because there's only one device, but the routers in them typically aren't the best. What's the other Arris model that you have? I'm not sure about the video issues, let's PM and we'll take a look. @ComcastJonathan Again the issue with the download speed reducing by 2/3's from what it was only started fairly recently and within the past 2-3 months was when the new neighbors moved in and their service was hooked up. Either way it's kind of annoying to find out that a loose cable on someone ELSE's end may actually be able to affect MY service. Anyway the other modem (stand alone) that I have that could be hooked up to the service is a CM820A. I bought it from a third party and didn't even receive a power cable with it. However it appears to run off of a similar connector to that of a Playstation 2 fat model console with the two pronged power cord with one half being square and the other round. I have a TON of those so I used one of them to check to make sure it powers on once I bought it. I also had the people at the local Comcast office run the information off of it to be sure it wasn't a stolen device and that I could use it on this account should I need or want to switch to it. It came back clean and not attached to any account. I also do have another gateway that I bought from another third party for cheap. It's a Hitron CGNM-2252. Again I bought it and received no power cable/adapter with it. But finding a replacement for that would be fairly easy I imagine. Though I have NOT asked the people at the local office if I could hook that one up to my service. That one appears to be a 24 x 8 versus mine (and the CM820A), which both appear to be 8 x 4. I cannot find a sale listing for that one on Amazon, though the CM820A does appear to be available from multiple sellers there. So I do have at least several options should troubleshooting this current gateway fail to resolve the issue with my speed reducing by 2/3's. As for the cable service itself, it cuts out for a couple of seconds every so often. Not all the time, but sometimes it definitely can be troublesome if it's at the end of a program and during the resolution of any storylines. Yes. We finally have On Demand back and could use that to see the ending(s) thanks to being switched from the legacy box, yet I have not used it in a long time now because the setup of it is rather annoying to use compared to the bright and easy to read (on an SDtv here) menus on the legacy box.

CheapestGamer · ‎08-19-2020

@ComcastJonathan wrote: @CheapestGamer These forums are staffed by volunteer and employees (like myself), and are not fully staffed by the Digital Care team (who are backlogged) - something every ISP is facing right now (I know because I've spent time in your shoes on the phone and chat with other service providers recently). It'd probably help to put pinned posts at the top of every subforum page reminding folks who didn't read the initial forum ID creation disclaimers. Please follow the forum guidelines and don't repost the same post elsewhere, that's why they were removed by the volunteer team here. Let's inventory where the issue could potentially be: Your cable modem. The SBG6580 has known issues (read the Amazon reviews) of eventually degrading. Have you done a hard reset on it? A "powercycle" which usually doesn't do much. Firmware issues happen and are tricky as they require manufacturers to coordinate with multiple ISPs, the manufacturer modem forums are full of comments about revisions, e.g. Netgear is transparent on what the latest firmware is, but not communicative on what's coming out, motorola makes it hard to find, arris is cryptic. Have you tried purchasing another brand (e.g. Netgear or Motorola ones). It doesn't hurt to buy it, and return it if it doesn't make a difference. I checked your signal levels and everything is within normal ranges Tx power level is 50.5dBmV (25-54dBmV is the healthy range) Rx power is 5.3 dBmV (-8 to 10dBmV is the healthy range) Downstream/Upstream SNR is 37.5dB/36.2dB You can check your signal levels yourself via http://192.168.100.1 in the Status page Your ethernet cables Highly unlinkely in your scenario given you already have CAT6 cables, but others on the forum viewing may consider using this as you did to isolate potential wifi issues. Your in-home wiring / drop or aerial They seemed to have run multiple cables in for you from the tap (they should have removed the extras but coax is shielded from interference of other cables including similar coaxes so having them there should not be an issue as long as they aren't parallel with power lines, which they probably aren't). As long as the other coax cables are disconnected at the tap they should be fine. Node / Plant I just checked your node health and it's healthy with utilization in the 30% range. Given everything stated, it really sounds like your modem. Given your speed tier and needs, something like the Netgear CM600 or the MB7420 would do the trick if you're looking for a modem standalone (you could buy another combo system but they are more a mixed bag and less futureproof). @ComcastJonathan First off, I do understand that there may be a backlog. I do feel bad for any employees like you who may be in a rush to work the queue to try and eliminate it. The company as a whole though....not so much. I'll leave it at that. Second, the post that was moved to this thread from the one I made it in was in response to that thread. But I guess just like other customer service forums discretion about such posts are left up to the people moderating and it was decided it was not "on topic". As for my gateway "degrading" it was working perfectly fine up until either the tech visit (2 or more months ago) or just thereafter. Around that same time we got new neighbors who also have Comcast/Xfinity service as the connections list when I scan for wifi AP's on my gateway is quite full now. So something they did likely caused the issue as I have changed nothing save for running the long Cat 6 line to my device upstairs. Even then though it was fine and I was getting 125-150+ Mbps until fairly recently. I do have a different standalone modem (from Arris) I could try on our line to see if that would resolve the issue, but the main reason I have this gateway is to avoid having to use a modem AND router like I did before when we had DSL. An all in one solution is just less work/hassle for us, especially for what we only use the connection for (web surfing, YouTube, gaming). The last time we were having issues (disconnects) it was due to a faulty firmware that was pushed to the gateway by Comcast/Xfinity. It took 3-6 months before they opted to roll it back to the previous one to wait for a fixed version of the new firmware. I have a distinct feeling it's likely something along those lines again that's causing the issue we're having now. Either that or when the neighbors moved in and had their service hooked up it made something on our end worse. I will try fully resetting the gateway since it's not that much of a hassle to reset a new log in and password for the gateway or set up wifi again. Though, again, I have this distinct feeling that it's not something we did that caused the issue. Any ideas on the OTHER issue we've been having ever since getting this X1 box (interruptions in TV service for 2-5 seconds each time)?

CheapestGamer · ‎08-18-2020

We're nearly at the THREE week mark here and NO response yet, huh? Such high quality customer service.

CheapestGamer · ‎08-12-2020

OK. We're at the two week point with this thread with NO official replies from a moderator on the forums. I've tried the usual unplug the gateway, wait X amount of time and plug it back in thing. I even left it unplugged overnight the one night and it is STILL not giving me anywhere near the speed I was receiving before. So how about it? Also, why was my one reply to a post from BruceW moved into THIS thread from the " Re: Sudden extremely slow internet speeds (<5MBPS)" one? There wasn't even a notification that it was moved. I just figured it got deleted.

CheapestGamer · ‎08-06-2020

@Richwalk wrote: I had the same issue last month. I found that deleting some of the devices even the ones not connected and putting a pause on other devices I m not using boosts the speed. I average around 48 to 52 that's all. I stopped trying to get answers. I also found using a repeater boosted it to round 70 but we had issues with someone trying to hack in. Hope u get handle on it. It's weird that it went so low for me. The only thing I could think of is that whatever the tech did a month or two ago when they coupled together a newer line coming into the house with a new section of line he ran upstairs to try solving the CL-17 errors we kept getting on the On Demand on the legacy box may have disturbed something. Up till then only my PC (7 years old) showed the slower speeds while my other devices would show 125-150 Mbps download speed virtually every time. Pretty much every device in the house (except our cell phone from Comcast) is hard wired into the gateway (that I own). It could also be that they pushed a buggy firmware out like the one time where we kept having connection disruptions (thankfully in the middle of the night). It took them 3-6 months to finally roll back to the old firmware until the new one was bug tested and rolled out again. I just hope it's something simple and easy because it sure isn't awesome going from 125-150 down to a THIRD of that while paying the same amount for the service. 😁

CheapestGamer · ‎08-05-2020

Back up to 45-50 Mbps (but not on every test) for download speed while upload is still in the 4-6Mbps range. So there's still a loss of about 100Mbps in download speed compared to a month or two ago. Not bad when using the connection just for streaming but downloading any patches on the PS4 (especially multi gigabyte ones) is a chore at the moment.

CheapestGamer · ‎08-05-2020

@BruceW wrote: If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged. That's all they'd have to do is charge us for the visit because we're beyond fed up with this company as it is already. If not for the fact they have a monopoly in this area we would've been done with this company a long, long time ago. The thing is their "solution" every time we had some sort of issue was to run a new line. So as of now we have no less than 3-4 lines coming in from the pole since they never removed any of the inactive lines after running new ones. I have to imagine that with that many lines eventually you'll end up with interference of some sort. Either way I'm still waiting for a response on my own thread about the sudden loss of speed (was getting 150+Mbps, now getting 40-50Mbps on a good day).

CheapestGamer · ‎08-05-2020

@ProfessorHonest wrote: Xfinity tends to throttle you’re internet service every so often, and instead of be frusterated and getting little to no help after a sales pitch of their XFi upgrade, and them telling you to reset/reboot your router; save the frustration and sales pitch and unplug your router for around 60 seconds then plug it back in repeat for when internet speeds slow down again. That was one of the first things I tried. I even left it unplugged for 30-40 MINUTES last night. No change.

CheapestGamer · ‎08-02-2020

@FasterNet20 wrote: Same here in our neighborhood this evening. Was fine all day Aug 1 and previous days. Suddenly this evening my connection has been around 7 to 12 Mbps when previously it is generally a solid 130 to 140. Upload speed is still consistent at 12. Just started Aug 1 around 7 PM Eastern We're on an 'up to 200 Mbps' plan and usually in off peak times we were getting around 150-175Mbps down. The upload speed is still in the 4-5 Mbps range but at this point (4 am, 8/2/2020) we're at 28-33 Mbps download speed (down from 40-45 Mbps this past week). At this rate we'll be at the starter DSL "speed" of 768Kbps before long. So far NO response from anybody at the company in regards to what could be the issue, yet I'm sure they want their $154 and change for this "speed" and the TV channels we mostly don't watch on the 8th right like clockwork.

CheapestGamer · ‎08-02-2020

I'm now seeing speed tests of between 28 and 33 Mbps down at 4 o clock in the morning on an 'up to 200 Mbps' line. What gives? And is anybody going to reply with a potential solution BEFORE I hit cheapo DSL 'fast' internet speeds? Because these kinda speeds are NOT worth the portion of the $155 a month bill we're paying now.

CheapestGamer · ‎08-02-2020

@andyross wrote: The fact that you had OnDemand issues, and also having issues with X1 may mean you have a signal problem, especially on the upstream. On the legacy box, that was needed for OnDemand to work. For X1, you can check your DOCSIS signal levels: Hold EXIT for at least 5 seconds, then press down-arrow twice, then the number 2. After a second or two, the diagnostics screen will show. Scroll down to System, hit OK, then scroll down to DOCSIS and wait a few seconds for the screen to update. Check your upstream power level. It should be below 50 if possible. I tried bringing up that menu thing and it did NOT work. I tried it with the X1 box remote. We also have the legacy box remote which works with the X1 box that I could also try.

CheapestGamer · ‎07-30-2020

@digger5169 wrote: Interesting - I have the same identical issue. I changed HDMI ports thinking it might be the TV but still have the issue. Oddly enough it's on when watching current shows, meaning, something from the channel line up. Never had an issue w/ recorded events? I haven't even tried using the recording feature on it. Only reason we switched to this box was because of the loss of On Demand due to errors on the legacy box, which running a new line didn't fix, as we preferred the old box to this one in every way. I'm really getting to the point of switching to just internet and finding my little bit of content I do watch on the cable channels elsewhere, whether from a streaming only provider or otherwise.

CheapestGamer · ‎07-29-2020

I posted an event log above that has registered events with dates/times for them going back to AT LEAST June 15th on it. I started noticing a LOT of 'time outs' even before this speed drop. When I've checked other connections in my area the list of Wifi signals alone is pretty large anymore. Though I don't know if that could affect a wired connection. I would think not but you never know.

CheapestGamer · ‎07-29-2020

Time Priority Description Wed Jul 29 08:58:23 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 08:43:19 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 08:28:15 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 08:13:11 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 06:57:51 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 06:12:39 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 05:27:27 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 05:12:23 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 04:42:15 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 04:27:11 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 04:12:07 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 03:57:03 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 02:56:47 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Wed Jul 29 02:11:35 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 20:33:48 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 13:14:53 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 12:44:45 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 12:29:41 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 12:14:37 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 11:59:33 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 11:29:25 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 11:14:21 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 10:29:09 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 09:59:01 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 09:43:57 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 09:28:53 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 09:13:49 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 08:58:45 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 07:58:29 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 07:43:25 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 07:28:21 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 07:13:17 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 06:43:09 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 06:28:05 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 04:12:29 2020 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 03:57:25 2020 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE Tue Jul 28 03:12:10 2020 Notice (6) TLV-11 - unrecognized OID;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv6 Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT Fri Jul 24 20:27:31 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Wed Jul 22 12:47:48 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Sun Jul 19 15:25:29 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Thu Jul 09 22:03:26 2020 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Thu Jul 09 20:05:14 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Wed Jul 08 21:41:16 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Wed Jul 08 21:36:56 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Wed Jul 08 21:36:51 2020 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Fri Jul 03 17:49:44 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Tue Jun 23 15:44:24 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Ranging Response received - T3 time-out Mon Jun 15 02:33:07 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Mon Jun 15 02:32:05 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Mon Jun 15 02:18:48 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Mon Jun 15 02:18:43 2020 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Mon Jun 15 01:03:13 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Mon Jun 15 00:58:52 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Mon Jun 15 00:53:44 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Mon Jun 15 00:53:11 2020 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.1;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out Time Not Established Critical (3) No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=30:60:23:71:14:66;CMTS-MAC=00:01:5c:6a:e2:74;CM-QOS=1.0;CM-VER=3.0; Time Not Established Critical (3) No Ranging Response received - T3 time-out

CheapestGamer · ‎07-29-2020

We had a tech visit here a month or two ago due to our legacy box not having access to On Demand due to constant errors (CL-17, etc). He coupled together a newer coax line another tech ran in from the road and snaked that up through the floor to our only TV with a cable box on it (at the time a legacy one, now an X1 box). For a while things seemed to stay the same, but within the last week or so I decided to check my connection across multiple devices. On my hardwired PC I get around 27 Mbps download speed, my PS3 (also hardwired) gets 40 Mbps and my PS4 I have upstairs (hardwired via a 100 foot Cat 6 cable) gets 45 Mbps on a good day. Even our phone we have through Comcast gets around 35-40 Mbps and that's on our Wifi. So what could be the problem? I definitely would rather run a coax line upstairs and move my gateway (SBG6580, yes I know it's "old") upstairs while running a line downstairs and routing it to my other devices there. But at the same time I don't want to make anymore holes or run anymore cables. I've tried restarting the gateway, power cycling (unplugging, plugging it back in) it and nothing seems to get me back anywhere near what I was getting before (150+Mbps). Any ideas would be appreciated. FYI: This gateway is wired to another new(er) line that another tech ran into the house from the road. There's actually quite a few lines cluttering up the corner of our basement where the cable lines come in from the road, including another as yet unfinished line that same tech that ran the one going to the gateway left dangling there.

CheapestGamer · ‎07-29-2020

It doesn't happen very often but it does happen. Any ideas on how to fix this WITHOUT another in home tech visit? As it is the main reason we switched to this box versus keeping the legacy box (no On Demand due to constant errors) is kind of useless to me now since at least with the old box the writing on the screen wasn't tiny and you could go through menus to find the programming you wanted. Plus this box seems to practically reset when trying to stop an On Demand program before the final credits roll. Then again maybe it doesn't help that we're using the old legacy boxes remote as that's the one that we feel more comfortable using. All that aside, any solution for fixing the intermittent momentary outages short of a tech visit (or potentially resetting the box and having to try figuring out how to pair it to the TV (an old SDtv still) again?

CheapestGamer · ‎05-11-2020

So since I received ZERO help here I decided to try Xfinity's Facebook page. I sent a message and after repeated attempts at sending signals that ALMOST restored it at least once I got an UNhelpful rep whose trying to push us towards one of the X1 boxes...for only a $10 a month fee. STOP trying to push us towards using a new box. It's obvious if the right signal is sent (or whatever was changed back from when the tech visited my neighbors house) that the service will be restored to our legacy box (which we're being charged $5 a month for now with no credit to offset that cost). The customer(mabel09) in THIS thread had their issue solved WITHOUT requiring them to switch out a box: https://forums.xfinity.com/t5/On-Demand/On-Demand-Error-CL-17/m-p/3330764#M50596 So figure out what signal was sent and replicate it with our situation. Because as it is now the harder they push towards switching boxes and gouging us with more fees the less likely we are to keep this service.

CheapestGamer · ‎05-06-2020

Not only that but since we made a change to the bill last month we're now being charged for a "DVR" box we don't have in our possession. On top of that, even though we have the Performance Pro internet, which is supposed to be "up to 200 Mbps", we're getting 60-70 Mbps and were getting 180-190 before the change. So whatever is blocking the On Demand is also blocking some bandwidth from coming through on that portion of our service as well, meaning we're getting about 1/3 of our service for the money now. So...how about it? Any official rep want to entertain this thread? Or do I have to make ANOTHER one in a day or so until I get somebodies attention?

CheapestGamer · ‎05-06-2020

I've tried asking the second part at least once before and received NO response from any official rep from the company. We've been without access to the On Demand portion of our service for three weeks or MORE at this point. Don't know whether it's a filter on the line that was installed for the neighbors when an Xfinity tech was here 2+ weeks ago or as someone else had speculated an update was pushed to the legacy box that shouldn't have been. Either way I am BEYOND annoyed at being pretty much ignored for three plus weeks now. We're still paying in the $150 range for this service and getting access to only 2/3's of our service and even that is beyond mediocre (internet speeds went and STAYED down around the same time time too, from 150-190 Mbps to 60-70 MAX now). Anyway besides all of that when we changed to the package we have now (no contract, supposedly) I noticed a "DVR" line item on the new bill that was NOT listed on the old one. We have a legacy set top box and NOT a DVR unit nor do we need or want one as that's what we were using the On Demand for. Of course we can't do that now because it's NOT working. So why are we being charged for a DVR that we DO NOT HAVE?!?! Another extraneous fee (like the 'regional sports' and 'broadcast tv fee' shtick) to recoup costs that the company itself should be eating instead of passing them onto the customers? Or a genuine error? Because whether the former or the latter I want it removed from the bill because we don't have a DVR.

CheapestGamer · ‎05-04-2020

@mabel09 wrote: Hi Jakeysmom94: Interesting that you should mention this--just this morning, I encountered the same thing. I couldn't access any TV shows via On Demand--when I chose "TV Shows" on the main page, I got a weird page with single list of choices, headed with "By Network," and nothing happened when I chose any of the options. It resolved on its own within a few hours. I also had my CL14/17 error code come up again briefly the day after the tech resolved it last week. Several times during the day, and only for a few minutes each time, I got the CL14/17 error code. It resolved on its own but I don't know if I've seen the last of this. I'm noticing a few more recent forum posts asking about these error codes, too, with little to no response from Comcast here--certainly no definitive response as to what's going on. I hope your access to On Demand TV Shows clears up as mine did. None of this, though, is very encouraging. The conspiracy theorist in me is saying this is them trying to push those of us with 'legacy' boxes to "upgrade" to the X1 variety. If the big issue here is that the right update didn't get pushed out to the older type of boxes or the WRONG update got pushed out to them and it requires a rollback, then DO IT ALREADY instead of sitting idly by or doing it on a case by case basis. The thing is there are other ways to view the content from the On Demand offerings, like via a PC and surfing to Xfinity's website. But even with a 60 Mbps (supposed to be "up to 200 Mbps, used to get 150+ at one point) download speed and a 4-6 Mbps upload speed I'm encountering a lot of stuttering and other issues. Though that's probably from extraneous programs installed on my PC that I really don't need to have on here. Another option is if you have a "smart" TV you can download the Xfinity app and watch it that way I believe. I have a smart TV downstairs but apparently it's too 'old' (2017 or so Samsung) to be able to get the app on it. A final option is to go to the channel's own website as sometimes they have a spot where you can put in your cable login information (username and password for Xfinity) and watch the content directly from those sites. I've tried options 1 and 3 already and both had unsatisfactory results. Actually with the second option you're able to eliminate the monthly box rental fee from Comcast altogether as you can use a 'smart' TV to stream your programming through their app. It's why I'm kind of annoyed my TV is deemed "too old" to get it.

CheapestGamer · ‎04-30-2020

@cjrobinson wrote: Disclaimer: I am a Comcast employee Could you share the details for the error you are seeing? @cjrobinson I'm having the same kind of issue, except my error is CL-14. At least one other forum user told me it's likely 'at the tap' and it won't be resolved until they can get someone there to fix it. It's been seventeen days since I noticed the On Demand wasn't working and I haven't even received a cursory once over of my thread about it from an actual forum moderator or Comcast employee who could try and get something done about it. Another possible issue they said it could be is that the company pushed out an update to all boxes, including legacy type ones like we have, and that pushing that update to all of them messed up the communication the box would normally have with the servers or whatever. Thing is the service works otherwise, so we'd rather keep the box we have now versus having to set up a different one, especially since the TV we're using it on is an SDtv with I believe only composite hookups or coax.

CheapestGamer · ‎04-30-2020

@mabel09 wrote: Update: I got an appointment for a tech to come out. Just before he stopped by, he called to ask what the problem was and after I explained the error codes of CL14/CL17 on all my TVs when accessing On Demand via cable, he said my legacy boxes needed to be swapped out for an X1 box, that Comcast had stopped access to On Demand from legacy (old) boxes. I said I'd gotten no notice of this, the error codes didn't suggest that, and to double check. He said he'd call around to other techs/Comcast before stopping at my house. He came by about 15 minutes later and asked to check one of the TVs connected to my cable box. And voila the On Demand was working--I'd checked it not 30 minutes before and still got error codes. His explanation: between his call with me and his arrival, he'd called someone else at Comcast. Apparently, there was a problem in the last few days with some update or other making the connection to legacy boxes and other customers had complained. The timing was a little odd, as I don't know how my On Demand connection suddenly began working shortly before or right when the tech arrived. I didn't see him checking or working on the outside connection. I'm not sure if getting the glitch resolved requires a phone call and tech appointment, but, nonetheless, the issue was on Comcast's end and is resolved for me. Hopefully it does NOT require a phone call as that's the main reason I come to these forums as I DE-SPISE dealing with phone based CS. Either way we do not have a newer type of TV hooked up to the line right now so an "X1" box that's likely HDMI only would be a massive waste for us. So hopefully they can send out the signal or whatever is required to get our "old" box working again. While they're doing that they darn well better remove the $5 a month "DVR" charge from our bill for a DVR box we don't even have.

CheapestGamer · ‎04-30-2020

We are now at SEVENTEEN DAYS since I noticed the On Demand is NOT WORKING. FIX IT or give us a credit equal to about 1/3 of our current bill ($40-50) because this is a substantial portion of our service to my family.

CheapestGamer · ‎04-30-2020

@CheapestGamer wrote: @CCElla wrote: If you get CL14 or CL17 on your X1 box - the error messages indicate that there is no interactive connectivity to XFINITY On Demand system and cannot communicate back to the network. How exactly is the CL-14 error fixed though, @CCElla ? I ask because it's been almost two weeks since I posted on the forums and have received no OFFICIAL reply to try and fix it. I've tried the troubleshooting (unplugging the box, for example) and that HAS NOT WORKED. I am beyond frustrated with paying for this service and not receiving it. It has now been SEVENTEEN DAYS since I noticed my On Demand is giving me the CL-14 error. I've tried the unplugging the box thing. So it is more than likely a filter on the line or other OUTSIDE issue that I cannot remedy myself causing this. At least give us a credit of $40-50 a month till this is fixed because this is intolerable to be unable to use what I view as a significant portion of our service.

CheapestGamer · ‎04-30-2020

@VanWashral wrote: 4-24-20 and not even a call back from the escalated tech support they said now had my ticket (six days?). interesting about the 'filter' issue. I will ask about that. I just re checked and none of my on-demand are still not working and I just noticed a lot of other channels like the 880-890 give me the same error CL 17. the music channels above 900 work. I guess if the FCC compliant doesn't get a response then cancel services and switch to centrylink or ugh, dish. Thanks for the replies though. they have been helpful. Yeah. They like taking your money but when it comes to giving you what you're paying for it's a whole other story. Right now we're being given the pandemic as an excuse as to why they won't fix a portion of the service we're paying for. I wonder what the excuse will be when this is done. As of now I'm up to SEVENTEEN days since I noticed the On Demand issue and no resolution.

CheapestGamer · ‎04-21-2020

@CCAndrew wrote: It’s probably at the tap, not for you to access. You’ll probably have to wait for the time when techs are back out in the field(it’s not a priority call). Making multiple posts in other threads isn’t going to fix On Demand any faster. The official employee you tagged earlier in the thread hasn’t been logged in since the 17th, continue to work with them when they respond. Hopefully it's sooner than later as it's beyond frustrating already knowing we're getting charged for this portion of the service and NOT receiving it due to something out of our control. Whether it's a firmware mistakenly sent out to our old styled box or something with the lines as you mentioned hopefully we will be receiving a partial credit for the service we weren't getting during this period.