@ComcastJonathan wrote: @CheapestGamer These forums are staffed by volunteer and employees (like myself), and are not fully staffed by the Digital Care team (who are backlogged) - something every ISP is facing right now (I know because I've spent time in your shoes on the phone and chat with other service providers recently). It'd probably help to put pinned posts at the top of every subforum page reminding folks who didn't read the initial forum ID creation disclaimers. Please follow the forum guidelines and don't repost the same post elsewhere, that's why they were removed by the volunteer team here. Let's inventory where the issue could potentially be: Your cable modem. The SBG6580 has known issues (read the Amazon reviews) of eventually degrading. Have you done a hard reset on it? A "powercycle" which usually doesn't do much. Firmware issues happen and are tricky as they require manufacturers to coordinate with multiple ISPs, the manufacturer modem forums are full of comments about revisions, e.g. Netgear is transparent on what the latest firmware is, but not communicative on what's coming out, motorola makes it hard to find, arris is cryptic. Have you tried purchasing another brand (e.g. Netgear or Motorola ones). It doesn't hurt to buy it, and return it if it doesn't make a difference. I checked your signal levels and everything is within normal ranges Tx power level is 50.5dBmV (25-54dBmV is the healthy range) Rx power is 5.3 dBmV (-8 to 10dBmV is the healthy range) Downstream/Upstream SNR is 37.5dB/36.2dB You can check your signal levels yourself via http://192.168.100.1 in the Status page Your ethernet cables Highly unlinkely in your scenario given you already have CAT6 cables, but others on the forum viewing may consider using this as you did to isolate potential wifi issues. Your in-home wiring / drop or aerial They seemed to have run multiple cables in for you from the tap (they should have removed the extras but coax is shielded from interference of other cables including similar coaxes so having them there should not be an issue as long as they aren't parallel with power lines, which they probably aren't). As long as the other coax cables are disconnected at the tap they should be fine. Node / Plant I just checked your node health and it's healthy with utilization in the 30% range. Given everything stated, it really sounds like your modem. Given your speed tier and needs, something like the Netgear CM600 or the MB7420 would do the trick if you're looking for a modem standalone (you could buy another combo system but they are more a mixed bag and less futureproof). @ComcastJonathan First off, I do understand that there may be a backlog. I do feel bad for any employees like you who may be in a rush to work the queue to try and eliminate it. The company as a whole though....not so much. I'll leave it at that. Second, the post that was moved to this thread from the one I made it in was in response to that thread. But I guess just like other customer service forums discretion about such posts are left up to the people moderating and it was decided it was not "on topic". As for my gateway "degrading" it was working perfectly fine up until either the tech visit (2 or more months ago) or just thereafter. Around that same time we got new neighbors who also have Comcast/Xfinity service as the connections list when I scan for wifi AP's on my gateway is quite full now. So something they did likely caused the issue as I have changed nothing save for running the long Cat 6 line to my device upstairs. Even then though it was fine and I was getting 125-150+ Mbps until fairly recently. I do have a different standalone modem (from Arris) I could try on our line to see if that would resolve the issue, but the main reason I have this gateway is to avoid having to use a modem AND router like I did before when we had DSL. An all in one solution is just less work/hassle for us, especially for what we only use the connection for (web surfing, YouTube, gaming). The last time we were having issues (disconnects) it was due to a faulty firmware that was pushed to the gateway by Comcast/Xfinity. It took 3-6 months before they opted to roll it back to the previous one to wait for a fixed version of the new firmware. I have a distinct feeling it's likely something along those lines again that's causing the issue we're having now. Either that or when the neighbors moved in and had their service hooked up it made something on our end worse. I will try fully resetting the gateway since it's not that much of a hassle to reset a new log in and password for the gateway or set up wifi again. Though, again, I have this distinct feeling that it's not something we did that caused the issue. Any ideas on the OTHER issue we've been having ever since getting this X1 box (interruptions in TV service for 2-5 seconds each time)?
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