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About CheapestGamer
since
02-24-2014
04-03-2019
CheapestGamer
Regular Contributor
80
Posts
6
Kudos
0
Solutions
03-29-2019
01:50 PM
@Rwulf wrote: So basically I had a old 3.0 modem that worked fine until the end of February and it started losing internet signal so I would unplug it and plug it back in and it would work fine. It would happen once or twice a day not to much of a big deal. But after around the beginning week of March it would constantly cut out and I started getting mad and called Comcast they told me that my modem wasn't going to be supported after awhile and that that might be the issue. Next day i bought a new modem Arris sb8200 because it was on the page on Xfinity that would work with my internet plan and for the first three days it worked fine then boom constant drop and even worse. We had a tech come the next day and couldn't find anything wrong until he check the signals on his phone and found the problem. He told me that maintenance would be their Monday to fix the problem. Monday came their was a Comcast van outside but I didn't seem like they were here for the fix but I still was having trouble with the internet and we ended getting a supervisor to come out and check are equipment and all that. He came and did help me get my speeds back on track but the problem with my internet getting disconnected I was told that maintenance had to come fix and that they were finally able to put in a ticket in to get it situated so I was like cool and what not. I saw people outside like two days after from some company called OCC fixing a line that I would assume was bring noise into the line and probably was what was causing the problem. Even with that the issue wasn't resolved I still get internet drops not badly like before. I ended up buying a new coaxial cable to see if that could help but no. Am starting to think it might be my modem but at the same time if it was happening with my old modem. I don't think it that. I keep getting on my Arris reports of t3 and t4 timeouts and sometimes something about started unicast maintenance. I don't know what to do and am tired of having this problem anybody know what I can do I will post my event logs and what not but please am tired of this BS.
Whatever your issue is I also have it on my line as of today (3/29/19). It just started maybe an hour ago or so. So it may be an issue affecting the whole network. I know for a while on my device (gateway/combination modem and router, model SBG6580) they had pushed a bad firmware to it and it would cause HOURS long outages. Yet for some reason the outages would only occur in the overnight hours. Very unusual. They eventually rolled back the firmware until it could be fixed and then re-released it once it was corrected.
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02-21-2019
07:38 PM
@jw32097 wrote:
You should connect a laptop or pc via ethernet to your modem to determine your download speed there could be some other issue. I own a SBG6580 and the wireless is terrible. I finally purchased a separate Netgear nighthawk router which supports concurrent 2.4 and 5g. Much better range and we can now connect tv, roku, tablets and phones via the 5g band leaving the 2.4 band for other devices. As these devices multiply you are going to find more congestion and interference on 2.4.
I actually have my one desktop PC hooked up to the SBG6580 via ethernet and the wired speed is pretty bad too on it. Yet I use it for so little that I don't feel like resetting it to get the speed to rebound as it did one time prior. The speed test results on my PS4 and PS3 downstairs are decent though.
Yet the wifi was fine until a handful of months ago. I was regularly getting 25 Mbps down and 4-5Mbps up with no problem.
Just wish I had a spot to centrally locate the gateway in the house and just run lines to whatever I needed to connect as wifi can be so unreliable at times.
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02-21-2019
07:25 PM
Will do. Thank you for the reply.
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02-21-2019
01:54 PM
Any deals available for a current customer? Still waiting for a response from an official rep on this.
It should also be noted that the rep I spoke to at the nearby store just outside of Scranton, PA promised to cancel the premium channel Showtime that was on our bill for the past two years of the contract but being comped with a $12 credit but that was going to add $12 to our bill as of this coming bill. Apparently they didn't (or it didn't take effect as of yet) as it still showed up on our plan and I had to manually cancel it in the menus on the Xfinity website.
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02-19-2019
06:32 PM
I've already been to the local Xfinity store (Scranton, PA) and talked with the reps there several times. They said they cannot do anything to offer me a new deal at around the same price.
Thing is we don't even watch half of what we have now. At most I typically watch select channels and it's mostly older TV content like re-runs of 80's or 90's shows, NO sports whatsoever (yet have TONS of ESPN channels and get dinged with the monthly regional sports fee) and mostly just use the internet for my PC and Playstation 4.
Any chance a Comcast employee could offer us a deal to keep us on as a customer? As it is the price is getting a bit out of control at $120-130 a month.
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02-19-2019
06:05 PM
1 Kudo
@mj_josh wrote:
My 1 year contract expired a few months ago which bumped my monthly bill significantly. I stopped by nearby Xfinity store and all agent in that store were extremely rude. They would not answer any of my questions regarding deals for existing customer and even suggested that I'm trying to take disadvantage of Xfinity! (God know how).
I've been loyal Xfinity customer for 8+ years and was simply trying to get extension of my 1 yr contract I had last year for the same price. If the contract is available for new customer, why wouldn't loyal existing customer get it? If any Xfinity agent here can help me out I would greatly appreciate it as visiting store is out of question now.
I too would like to discuss possible deals with somebody as I was just to our local Xfinity store again today and I was told by someone working the counter that they 'only have access to higher priced deals and nothing below the range we're currently paying'.
I think it's absurd that the people working at the stores have no way to get or keep customers by being able to offer them a new deal and instead refer you to talk to someone on the phone (which I dislike with a passion).
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02-19-2019
01:44 PM
@Again wrote:
@CheapestGamer wrote:
@MNtundraRET wrote:
Have you actually looked at a copy of your last bill and compared it to your previous bill?
The basic charges for a contract are in one section. The fees, taxes, are in separate sections to make it easy to see what changed.
Because of course the change is going to be explained right on the first page where the total we owe is, right? No. Of course not. You shouldn't have to constantly monitor your bills for spikes and dig through pages of the bill to find the single line where they explain why X or Y went up. It should be front and center.
EDIT: The only difference I see is that instead of giving us a full $12 discount for Showtime in this final month of our old 'deal' that they only discounted it by $8 and change and left $3 and change which caused part of the spike. I wonder how many times they did that over the past two years.
I think we all feel a burden when it comes to slogging through our cable bills for information, but it's actually a responsibility we all have. Comcast has a responsibility to give you the information, which they do, so if you miss the information because you didn't look over the entire bill, it's not Comcast's fault.
It's not a companies fault to put any changes right on the front page of their bill? That's nonsense. Anyway I figured out the majority of the spike in charges. They didn't give us the full $12 credit for Showtime (which we watched TWICE in the last two years), not to mention the broadcast TV fee(hilarious that they charge you for what you can do with an antenna and 10 minutes) and the regional sports fee (because I watch sooooooo much sports I need to be charged for it) all went up too.
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02-19-2019
12:58 PM
@tg896w
I've thought of the powerline adapters solution before to try and provide a wired connection without having to run a line from downstairs to upstairs. But at the same time I use a surge protector that covers both nearby power outlets to the device(s) I'd want to use the adapter for so I don't know if the connection would go through the protector AND still be viable. I also don't want to buy Comcast's wifi pod things because this company is one that, if we had other options for both services in my area, we would drop like a hot potato because they're leagues worse than their predecessor in this area(Adelphia).
If anything I would like an answer from Comcast themselves, but I guess that's not happening. The connection went from 30-40 Mbps down to bottom tier DSL speeds or worse virtually overnight and the last time I had major connection issues like that it turned out that it was something THEY did on their end with my gateway (bad firmware) that caused the issue.
Either way I reset everything AGAIN and even unhid my network again and at best I now get 3-5 Mbps up and 5 or so down, which is far cry from the connection I was getting prior.
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02-19-2019
12:40 PM
@MNtundraRET wrote:
Have you actually looked at a copy of your last bill and compared it to your previous bill?
The basic charges for a contract are in one section. The fees, taxes, are in separate sections to make it easy to see what changed.
Because of course the change is going to be explained right on the first page where the total we owe is, right? No. Of course not. You shouldn't have to constantly monitor your bills for spikes and dig through pages of the bill to find the single line where they explain why X or Y went up. It should be front and center.
EDIT: The only difference I see is that instead of giving us a full $12 discount for Showtime in this final month of our old 'deal' that they only discounted it by $8 and change and left $3 and change which caused part of the spike. I wonder how many times they did that over the past two years.
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02-18-2019
01:52 PM
@Again wrote:
@CheapestGamer wrote:
Our bill went from $116-117 a month (which was absurd to begin with to me) to $126 and change last month. Now I just signed in and since our deal is up it's jumped another $30 to $156. That's just beyond insane at this point, especially since we watch mostly older stuff (MASH, Married With Children, etc) or I watch the occasional Adult Swim program.
I asked about the $10 spike at the local store and was told that 'taxes went up'. Yet I have the distinct feeling that that was NOT the real answer.
So what was the extra $10 for? And how much higher can our bill go because we really love paying the regional sports fee when we don't watch any sports at all and all these other inflated charges. If we had other options for both TV and internet on one bill we'd be playing ping pong between the companies to jockey for a much better deal than $100+ a month. That's for sure.
Take a couple of your past bills and compare them to your recent bill to see where the increase came from. Also, always read the notes in your bill every month because there's usually information there about increases.
That's the thing that gets me though is just like the airlines they're looking for ways to raise the amount they get via fees and other assorted nonsense. Taxes unfortunately I can't do anything about. But when you have an alleged 'contract' that should mean that that's all you pay for the entire term of it. Not 'oh wait we switched around the "tiers" these channels are on, so now you have to pay more to keep them'. As it is there's only a handful of channels we actually care about or watch stuff on.
Between the 'regional sports fee' to requiring a box to get in the service and then nailing you for $X for any over the first one it's absurd how many nickel and diming charges are on these bills.
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02-17-2019
10:40 PM
Our bill went from $116-117 a month (which was absurd to begin with to me) to $126 and change last month. Now I just signed in and since our deal is up it's jumped another $30 to $156. That's just beyond insane at this point, especially since we watch mostly older stuff (MASH, Married With Children, etc) or I watch the occasional Adult Swim program.
I asked about the $10 spike at the local store and was told that 'taxes went up'. Yet I have the distinct feeling that that was NOT the real answer.
So what was the extra $10 for? And how much higher can our bill go because we really love paying the regional sports fee when we don't watch any sports at all and all these other inflated charges. If we had other options for both TV and internet on one bill we'd be playing ping pong between the companies to jockey for a much better deal than $100+ a month. That's for sure.
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02-17-2019
10:24 PM
@samesong wrote:
I agree!!! They should have more package options where you can get a package that does not include sports!! Why isn't everyone paying for you and I to have HBO even though they don't watch it? grrrrrrrrrr!!
If only....
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01-06-2019
07:31 PM
Thank you @tg896w and @strega7 . Sadly from everything I've read the Playstation 4 doesn't really work on 5 Ghz wifi.
But it's worth a shot anyway.
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01-05-2019
04:46 PM
Hopefully somebody has some idea of what's causing this sudden drop in speed as I am at a loss. I've tried power cycling a few times and that doesn't help. I've tried everything short of moving the gateway upstairs and just using one port on the router on that and then just running a line back down to my TV room and using a second router for my devices down there, which is what I really DON'T want to have to do.
I did that for long enough with Verizon and their 'wonderful' base speed DSL, which this wifi is actually giving me LESS than the speed of at this point.
Any ideas short of redoing my whole network would be welcomed. As it is our contract is up in February and we're looking for a deal to keep this service and heavily leaning towards eliminating our second TV outlet whilst renting a Comcast gateway so that way whenever an issue like this pops up it's THEIR responsibility to figure it out.
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01-04-2019
05:50 PM
I'm just curious if maybe Comcast pushed through another defective firmware for the Motorola SBG6580 modem/router combo since I haven't had issues like this since they pushed through an update a few years back that would cause my internet to be out for 6-12 hours at a clip completely. (usually in the overnights).
Long story short I was checking my network using the networking section of file explorer on Windows 10 on my PC and I kept seeing two devices using my wifi. One being an Amazon tablet and the other was some sort of Android phone. Anyway everything I had read said that those were phantoms and to get rid of them I needed to fully reset my modem/router. Done and done. Now those devices no longer show up and I hid my network from broadcasting it's SSID at all.
Anyway I started out getting 4-5 MBps down and about 2-3 MBps up on the wifi all the way at the other end of my house. But over the last month it's gone down steadily from that to as low as 300 Kbps down. I've tried switching channels as I did a scan and found out there's a TON of devices around me using channel 1 and another one using channel 6. In the end I think I set it up on channel 8 and it seemed to fix it.
Yet now I'm back down to DSL or worse speeds again on my wifi. Really wish Comcast would allow you to use separate modems for upstairs and downstairs and not consider it two accounts as I'd just use a basic Docsis 3.0 modem I got cheap a while ago and run a 50-75 foot ethernet line to my one device I want to connect upstairs.
Any ideas on what could've changed on my home network outside of maybe me hiding the network as it worked decently when it was broadcast, but then I ended up with those other devices (whether phantoms or not) on it.
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02-25-2017
07:43 PM
@bingee3 wrote:
My two year contract states CMT is part of my contract , seeing a contract is a contract ,,,
until my contract is up , CMT should remain in my package , what's my next step
Lawsuit? Bring up these shifty tactics to the FCC and other government regulatory agencies? The problem is enough people won't complain about Comcast breaking the contract by taking away/moving channels. So without a good majority of their customers voicing their displeasure nothing will happen. It's the same as Playstation Network now being pay to play on the Playstation 4. Nobody complains about it. They just pay it because 'it is the way it is'. I'm sure some of them are hoping beyond hope that someone ELSE will be the one to speak up and get things changed for them.
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