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@Tlev55 wrote:
I had started an earlier thread under the subject of closed caption not working in Amazon video. I was informed it should have read subtitles so I have started a new thread. I thought I had corrected this issue by doing a refresh and unplugging my box for 5 min but it has returned again today. I tried unplugging the box but this time no luck so I am back to square 1. I have not done a fresh but evenif that works I can’t be doing this every day I watch Amazon. Any other ideas out there?
subtitles are on many titles (stream and DVD) that work like captions (used for broadcast video). The X1 Amazon Video app allows you to search for a title and upon selecting a result, are offered subtitles (if available). you select the subtitle menu before playing the video.
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All,
If you use the Amazon Prime App via your X1 set top box you can turn on/off Closed Captioning by following the directions below.
Turning Closed Captioning On/Off on your X1 set top Box:
- When playing any content on Amazon Prime X1 app, click any directional arrow on your X1 remote. This will pull up the "play bar menu"
- You will notice to the left the symbol "CC". Use your directional keys to highlight that symbol and click "OK" on the remote.
- There you will have option on turning closed captioning on/off and options to change the size of the font. Choose your settings and ensure the feature is enabled and then click "Close".
Please let us know if you have any other questions.
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Joanm1225, I know how important subtitles are to watching your very shows! Let's get this fixed for you. Please send me a private message with your full name for help.
Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
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Same issue. Very frustrating. Click cc. Chose on for subtitles. Close. No subtitles. Go back in cc. Says subtitles are off. Please post answer. Not DM
Yesanita, I'll need to access an account to begin troubleshooting. If a solution is found, I will post here on this thread! Feel free to send me a private message as well! Happy to help!
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Keeljoy, appreciate you taking the time to let us know about the subtitle issues for you on the Prime app on X1. I got your private message and will follow up with you there.
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Keeljoy, glad you were able to get closed captioning to work by toggling the box that shows the closed captioning button off and then clicking close! Post again if you need anything else 
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