Subtitles on Amazon prime not working

[Tlev55]

I had started an earlier thread under the subject of closed caption not working in Amazon video. I was informed it should have read subtitles so I have started a new thread. I thought I had corrected this issue by doing a refresh and unplugging my box for 5 min but it has returned again today.  I tried unplugging the box but this time no luck so I am back to square 1. I have not done a fresh but evenif that works I can’t be doing this every day I watch Amazon. Any other ideas out there?

[Rustyben]

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@Tlev55 wrote:

I had started an earlier thread under the subject of closed caption not working in Amazon video. I was informed it should have read subtitles so I have started a new thread. I thought I had corrected this issue by doing a refresh and unplugging my box for 5 min but it has returned again today.  I tried unplugging the box but this time no luck so I am back to square 1. I have not done a fresh but evenif that works I can’t be doing this every day I watch Amazon. Any other ideas out there?

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subtitles are on many titles (stream and DVD) that work like captions (used for broadcast video). The X1 Amazon Video app allows you to search for a title and upon selecting a result, are offered subtitles (if available). you select the subtitle menu before playing the video.

[Tlev55]

Once again I’m surprised I’m the only one having this issue but I have at least found a work around. When I go into Amazon video the “subtitles” are missing. I confirm in the subtitles menu along the top that it is selected and then I start the show and hit the down arrow on the remote. I then arrow over to the CC logo at the bottom right and select it. It pauses the show and gives me options to turn subtitles on or off and also font size. Sometimes turning subtitles off and back on works and sometimes changing font size works. May take a couple tries but eventually I can get subtitles. It works fine until the next day and I repeat the process. Shouldn’t have to do this but maybe Comcast will have a fix later.  Feel free to close this thread.

[joisyboy]

Just want to add that I've gone through this issue with my mother for the Prime app on her xfinity box. It is VERY finicky. Sometimes the subtitles appear, sometimes they don't, regardless of whether they are selected at the show/movie level (from the Subtitles menu item.) In one case, we had subtitles turned on, but they would not appear. Clicked the select button (Ok on the xfinity remote,) scrolled right to CC and saw that the language was default. Used that menu to turn subtitles off and then on again. Now it said English and lo and behold, they appeared.

So keep working with the various controls for CC/subtitles on the Comcast xfinity app and you will be able to make them appear. Just wish they had a global setting for this that would work without fail.