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About Tlev55
since
12-28-2018
01-07-2019
Tlev55
Frequent Visitor
11
Posts
2
Kudos
1
Solution
01-02-2019
09:03 AM
1 Kudo
Once again I’m surprised I’m the only one having this issue but I have at least found a work around. When I go into Amazon video the “subtitles” are missing. I confirm in the subtitles menu along the top that it is selected and then I start the show and hit the down arrow on the remote. I then arrow over to the CC logo at the bottom right and select it. It pauses the show and gives me options to turn subtitles on or off and also font size. Sometimes turning subtitles off and back on works and sometimes changing font size works. May take a couple tries but eventually I can get subtitles. It works fine until the next day and I repeat the process. Shouldn’t have to do this but maybe Comcast will have a fix later. Feel free to close this thread.
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12-31-2018
12:57 PM
1 Kudo
I had started an earlier thread under the subject of closed caption not working in Amazon video. I was informed it should have read subtitles so I have started a new thread. I thought I had corrected this issue by doing a refresh and unplugging my box for 5 min but it has returned again today. I tried unplugging the box but this time no luck so I am back to square 1. I have not done a fresh but evenif that works I can’t be doing this every day I watch Amazon. Any other ideas out there?
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12-30-2018
08:16 AM
Ok, I guess my subject line should read subtitles not closed caption. Anyway after doing another refresh to the box and then unplugging the box for 5 minutes I now have "subtitles". Thanks for all the replies
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12-29-2018
10:12 PM
Tried everything I could think of. Changed font, style, color, turned off and then back on. Even rebooted my box. As I said it worked once and then the next day nothing so I know I have the setting correct. I have 2 Comcast boxes and 3 Roku devices and CC works on all the Roku but neither Comcast box.
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12-29-2018
09:48 PM
I am familiar with the menu option for closed caption. As I explained earlier I have CC when I watch this show thru Roku or on my iPad but with Comcast I don’t have it. I’m surprised no one else is having this issue so it’s obvious you don’t have have a fix. Thank you for your time
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12-29-2018
12:55 PM
Also thought I should mention I also have an HD Comcast box in my family room and it too will not show the CC
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12-29-2018
10:55 AM
I’m not sure what you are suggesting. I had the X1 DVR but when I tried to open Amazon video I received a message that you could not access thru this box and Comcast sent me a new XG1 dvr. I have CC turned on and if I access thru my Roku stick or tablet CC is on but if I access prime video thru my Xfinity box there is no CC. Can you explain in a little more detail?
thxs
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12-29-2018
08:46 AM
Yep, works fine going thru prime on my iPad. As a side note when I access Netflix thru my Xfinity box I do get CC.
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12-28-2018
09:06 PM
I cannot get closed caption to work all the time in Prime video. I have Roku and CC works fine but not thru my XG1 box. It worked once but the next day I went to watch the next episode and nothing. I know it’s on as I have the cc logo at the bottom of the screen. Anyone else having this issue or any ideas on how to correct?
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