9 Messages
Xfinitywifi hotspot connection ISSUE
Hello!
For the past year and a half, I’ve been connecting to the public “xfinitywifi” hotspot and have had no problems until about 2 weeks ago. All of a sudden, I could not connect to the network on my iPhone, iPad, or laptop. Since I live away from home, where my parents have Xfinity WiFi/internet, I log in to their Xfinity account in order to connect to the “xfinitywifi.”
I’ve noticed Xfinity has come out with a network program called NOW, which allows people to connect to xfinity hotspots without being an Xfinity customer. I thought that maybe Xfinity recently made a change, requiring all individuals trying to utilize the xfinity hotspot connections to purchase the NOW “plan.” So, I purchased that the other day to see if it would fix the problems I’ve been experiencing (only $10 so why not), but no such luck.
The problems I’ve been experiencing: It now takes forever for my device to connect to the“xfinitywifi” and when it finally does, it only stays connected for, at max, 10 minutes at a time and will randomly re-connect. When in the Apple settings app, under WiFi, it will show “xfinitywifi” as the selected network but then the WiFi icon does not show up in the top right corner to indicate that I am connected to the WiFi.
I'm not sure what to do now. Restarting my devices has not fixed the issue. And this does not occur with any other WiFi’s (at my parent’s home, coffee shop, school, etc.).
Any insight would be much appreciated!!!
user_1xptwa
5 Messages
8 days ago
I am having the exact same issue. I only had one device connected but the NOW pop up to log in is not coming up. I also work away from home so I use my own Xfinity account log in. But this issue started yesterday for me. I hope xfinity can actually tell us what is going on instead of the “did you get the right log in and password!!
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user_bba14
6 Messages
4 days ago
Any solution to this lolol
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user_1xptwa
5 Messages
4 days ago
No…. Just talking in circles! Those of us who have Xfinity internet should not have to buy a another service. The wifi hotspot are included. For 9 months, I sign into Now using my xfinity id and password and it had worked fine. But now it doesn’t and Xfinity is just giving us the run around!
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user_82d377
Visitor
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5 Messages
2 days ago
I was on with 10 different agents this morning and everyone disconnected me. I ended up calling on a secure line and told them this was urgent and I needed to speak with someone. On the phone for over an hour with someone and he disconnected me. Same thing as you all, it worked find until about three weeks ago and now can't connect to xfinitywifi. It either says no internet connection or I couldn't be connected. This is outrageous and I'm so sick and tired of xifinity that I can't wait until Frontier is available in my area!!!
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user_bba14
6 Messages
2 days ago
Yeah seems like it's an issue on provider end but they giving a run around... even when I was able to sign in, it's connecting my pc to xfinity mobile or get an error message " connect to your home network... even tried my bother login and still no xfinitywfi.
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user_jnab4g
Visitor
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1 Message
1 day ago
Having a similar issue. I can connect to the secured mobile network on my phone, the login doesn't work on my laptop. I purchased the 'Now' pass for $10. My laptop will no longer even connect to either network. Just says 'Can't connect to network' and nothing is fixing it.
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