1 Message
Website broken when trying to add unlimited data
Need to post this just so i can be able to end a message to support to add unlimited data since the website doesnt work.
Following what this post says to do. Its kinda ridiculous the website it still broken for this - As I also found a post with exactly the same issue from over 2 years ago.
https://forums.xfinity.com/conversations/customer-service/error-code-dfpln4000-while-trying-to-add-unlimited-data-to-my-plan/65a3fdac56b4cf679443c018
And to send a message to support I apparently have to post something as this post says.
https://forums.xfinity.com/conversations/getting-started/direct-messages/621072b880db9c3cdd5e79e6
All this should have been WAY easier to figure out......
XfinityArmand
Official Employee
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2.2K Messages
1 year ago
Hi there @smwilli1! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum! We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your services. No worries! You have reached out to the best team to get things taken care of. We have received your message, and will follow up with you there.
In the future, we ask that you please find the most appropriate forum board for your issue type and post it publicly first. If needed, our team will invite you to send us a direct message when we are ready to assist you. Please remember, sending an unsolicited direct message to our team or any forum user, is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
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EG
Expert
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111.2K Messages
1 year ago
@smwilli1
Did you see this post in the thread that your link points to ?
https://forums.xfinity.com/conversations/getting-started/direct-messages/621072b880db9c3cdd5e79e6?commentId=6213b84775582e541faa9189
See this as well;
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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