Welcome to the Xfinity Forum and thank you for posting your question here. As mentioned by user BruceW, now that you have authored your first public post you should have complete access to the direct messaging platform. We ask that you please review our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy before sending any direct messages to any user. You will learn in those posts that sending unsolicited direct messages to any user or Official Employees (including 'Xfinity Support') is a violation of those policies. We ask that you start your conversations on the most appropriate public board and wait to be invited to a direct message by a user or an Official Employee.
Thank you in advance for your time and consideration in this matter. Please let us know if you have any other questions.
The Direct Messaging icon doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums.
Please post a general description of your question or problem, leaving out any personal information. If an Employee needs personal information, they'll ask you to send it in a DM.
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
3 years ago
@Angie35
Welcome to the Xfinity Forum and thank you for posting your question here. As mentioned by user BruceW, now that you have authored your first public post you should have complete access to the direct messaging platform. We ask that you please review our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy before sending any direct messages to any user. You will learn in those posts that sending unsolicited direct messages to any user or Official Employees (including 'Xfinity Support') is a violation of those policies. We ask that you start your conversations on the most appropriate public board and wait to be invited to a direct message by a user or an Official Employee.
Thank you in advance for your time and consideration in this matter. Please let us know if you have any other questions.
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Accepted Solution
BruceW
Gold Problem Solver
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25.9K Messages
3 years ago
The Direct Messaging icon doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums.
Using "Direct Messaging" before you have been asked to do so is considered a violation of the Forum AUP. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.
Please post a general description of your question or problem, leaving out any personal information. If an Employee needs personal information, they'll ask you to send it in a DM.
(edited)
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