2 Messages
Valorant Routing Issue - Northern Virginia Servers
It seems that xfinity has changed the routing preferences a few months ago which has drastically increased my in-game ping hen playing Valorant. For reference, I live in Ashburn, VA, I have 1.5+ GB plan and my PC is connected via ethernet cable to the fastest port, I have tried many things to decrease my ping - (port forwarding, modifying DNS, resetting PC network settings, restarting router). I've even reached out to Riot Games support and based on my tracert logs they referred me back to my ISP, suggesting that xfinity has changed routing preferences. I used to observe consistent 1-10 ms ping in-game when playing on Valorant's Northern Virginia servers. Over the course of the past few months my ping to the Northern Virginia servers has been well over 40+ and I now get a lower ping when choosing Georgia servers (where I usually observe 32-35 ms ping). To provided further evidence that the routing protocol has changed please find below my Tracert log routing to NA Valorant Servers. This is the documentation support provided: (https://support-valorant.riotgames.com/hc/en-us/articles/360047225674-How-to-Use-Tracert-to-Obtain-Network-Logs)
C:\Windows\System32>tracert 192.207.0.1
Tracing route to 192.207.0.1 over a maximum of 30 hops
1 3 ms 1 ms 1 ms 10.0.0.1
2 9 ms 8 ms 9 ms 96.120.18.5
3 10 ms 8 ms 12 ms po-301-1228-rur02.sterling.va.richmond.comcast.net [96.108.130.93]
4 13 ms 13 ms 12 ms 162.151.162.137
5 26 ms 27 ms 27 ms be-31512-cs01.56marietta.ga.ibone.comcast.net [96.110.43.193]
6 27 ms 30 ms 26 ms be-2103-pe03.56marietta.ga.ibone.comcast.net [96.110.37.82]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
As you can see in the traceroutes - first routes through sterling.va.richmond with decent ping then ends up routing to a datacenter in Atlanta, Georgia which is why I must be getting lower ping to Riots Georgia Servers.
Friends of mine who live a couple of miles away from me, will play with me on the same server and get a constant 1-10 ms ping. The only difference is that they have another Internet service provider (Verizon). I don't understand why I'm paying so much more for a "higher-tier" service just to experience significant disadvantages due to comcast's routing.
fernandoo
2 Messages
3 months ago
I've seen similar complaints about this issue on reddit and xfinity threads but have been closed out without resolution:
https://forums.xfinity.com/conversations/your-home-network/traceroute-issue-with-valorant-servers/64c03f26be1840784489a9e7
https://forums.xfinity.com/conversations/your-home-network/bad-routing-in-virginia/65cd212aafe75b042e46c8d4
https://www.reddit.com/r/Comcast_Xfinity/comments/tjhjnb/comcast_taking_bad_routes_to_ga/
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XfinityDemitrius
Official Employee
•
1.3K Messages
3 months ago
Hey @fernandoo, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet. I would be more than happy to offer my assistance looking into this further for you.
The ping speed is well within normal ranges. We also cannot reroute your information. Are the Xfinity Internet speeds to the home good and being delivered per the subscription? Are you using a modem rental or owned cable modem/networking equipment?
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user_02kdsz
2 Messages
2 months ago
This seems to be a very common issue that I am also facing. Why is there no fix to this posted? I can find related post over the last 18 months. Do better xfinity.
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user_02kdsz
2 Messages
2 months ago
Did you ever find a fix? Or should I change ISP?
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user20187
6 Messages
15 days ago
I am also in the Virginia area, This same problem happened last year right around this time, all traffic gets routed through Marietta ga ibone effectively doubling the latency to Virginia servers despite being 45 minutes from the server. I was back and forth for over 2 months with them until randomly one day i noticed that routes had switched back to normal and I was getting my normal latency to virginia servers. Ironically enough the ping to Georgia servers was even better compared to when all the traffic was being routed through it. Fast forward a year later (right now) and they did it again. I don't believe there is a "fix" that any customer can do on their end. We have to wait for Comcast bgp table workers or whoever the upstream is that is changing these routes to switch the routes back. Another very likely scenario that is going on here is that there is work being done on the main circuit that routes the packets correctly to the Virginia server. My guess is the Marietta Georgia route is being used as a backup to maintain bandwidth while sacrificing latency.
Unfortunately, most people don't even know what latency is let alone even care as long as "the wifi works" it doesn't matter to 90% of Xfinity customers, so problems like these usually get put on the back burner and won't be solved either A: They realize that the route is inefficient and NOT on purpose, or B: The maintenance on the main circuit/route is completed and that route is restored to the Virginia area.
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