F

Monday, August 26th, 2024 12:37 AM

Valorant Routing Issue - Northern Virginia Servers

It seems that xfinity has changed the routing preferences a few months ago which has drastically increased my in-game ping hen playing Valorant. For reference, I live in Ashburn, VA, I have 1.5+ GB plan and my PC is connected via ethernet cable to the fastest port, I have tried many things to decrease my ping - (port forwarding, modifying DNS, resetting PC network settings, restarting router). I've even reached out to Riot Games support and based on my tracert logs they referred me back to my ISP, suggesting that xfinity has changed routing preferences. I used to observe consistent 1-10 ms ping in-game when playing on Valorant's Northern Virginia servers. Over the course of the past few months my ping to the Northern Virginia servers has been well over 40+ and I now get a lower ping when choosing Georgia servers (where I usually observe 32-35 ms ping). To provided further evidence that the routing protocol has changed please find below my Tracert log routing to NA Valorant Servers. This is the documentation support provided: (https://support-valorant.riotgames.com/hc/en-us/articles/360047225674-How-to-Use-Tracert-to-Obtain-Network-Logs)


C:\Windows\System32>tracert 192.207.0.1

Tracing route to 192.207.0.1 over a maximum of 30 hops

  1     3 ms     1 ms     1 ms  10.0.0.1
  2     9 ms     8 ms     9 ms  96.120.18.5
  3    10 ms     8 ms    12 ms  po-301-1228-rur02.sterling.va.richmond.comcast.net [96.108.130.93]
  4    13 ms    13 ms    12 ms  162.151.162.137
  5    26 ms    27 ms    27 ms  be-31512-cs01.56marietta.ga.ibone.comcast.net [96.110.43.193]
  6    27 ms    30 ms    26 ms  be-2103-pe03.56marietta.ga.ibone.comcast.net [96.110.37.82]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

As you can see in the traceroutes - first routes through sterling.va.richmond with decent ping then ends up routing to a datacenter in Atlanta, Georgia which is why I must be getting lower ping to Riots Georgia Servers. 

Friends of mine who live a couple of miles away from me, will play with me on the same server and get a constant 1-10 ms ping. The only difference is that they have another Internet service provider (Verizon). I don't understand why I'm paying so much more for a "higher-tier" service just to experience significant disadvantages due to comcast's routing. 

Official Employee

 • 

1.3K Messages

2 months ago

Hey @fernandoo, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet. I would be more than happy to offer my assistance looking into this further for you.

 

The ping speed is well within normal ranges. We also cannot reroute your information. Are the Xfinity Internet speeds to the home good and being delivered per the subscription? Are you using a modem rental or owned cable modem/networking equipment?

2 Messages

1 month ago

This seems to be a very common issue that I am also facing. Why is there no fix to this posted? I can find related post over the last 18 months. Do better xfinity. 

2 Messages

1 month ago

Did you ever find a fix? Or should I change ISP?

Official Employee

 • 

1.5K Messages

 

user_02kdsz if you are having troubles please submit your own public post. That way you get the proper help you need. Let us know how we can help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here