4 Messages
Unable to connect to 2.4 network
I'm currently trying to set up a Ring 2 doorbell, which only connects to a 2.4 ghz frequency. When going through the setup, it couldn't see my network. I have an xfinity gateway (not a pod), and so I went and split the wifi signal to try and see if it could see it that way. I named the two networks different things just to make sure. The device still can't find it. For that matter, my phone, nor could two other devices see the 2.4ghz network, so I've come to the conclusion that the 2.4ghz isn't broadcasting properly.
I've restarted the gateway, and I've tried to disable the 5ghz frequency to see if either of those could force the 2.4 signal to show up, but this isn't the case.
How can I get the 2.4 ghz frequency to show up?
Accepted Solution
bladekuroda
4 Messages
9 days ago
To follow up on this, the end result I've had to go with was to purchase a compatible dual band router (I got a wavlink) to hook up to the modem and have that broadcast the wifi instead. This is due to the fact that the xfi gateway has specific features that prevents me/people from fully editing settings, and something about that is interfering with its ability to properly split the 2.4 and 5ghz networks. Not the most ideal solution, I know, but it's the only way I was able to get access to the 2.4 frequency.
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XfinityRyanE
Official Employee
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814 Messages
15 days ago
Hello @bladekuroda, thanks for reaching out for help with you Wi-Fi set up.
To make sure we are on the same page, can you please go here: https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi, and let us know what method you used to rename and separate your Wi-Fi bands? You mentioned you do not have an xFi Pod, so you should be able to split the bands using one of the methods in the link provided.
Please let us know what methods you have tried, our team is here to help however we can.
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EG
Expert
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100.7K Messages
15 days ago
@bladekuroda @XfinityRyanE
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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