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Hedgehodgey
1st Topic

7 Messages

Wednesday, June 12th, 2024 12:56 AM

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The cable splitter (?) in my closet is beeping entry so often

I'm not sure what this is for, but it says Active Return PPC 9M UU. It has one green light lit up on it, I had no idea it was even on or plugged in until the beeping started. 

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Updated 

10 months ago

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XfinityNicolas

Official Employee

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1.1K Messages

11 months ago

Hey Hedgehodgey, thanks for reaching out to Xfinity Support on our forums. It is an amplifier that is used for households that have a lot of boxes or need more signal. I'm sure that beeping would get annoying quick though. Is the power supply visible and reachable? If so you might try unplugging it until the light shuts off and plug it back in. That may reset it so the beeping goes away. Just note that it may shut off all your service until it is plugged back in. 

 

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Hedgehodgey

7 Messages

I think you're right, we do have quite a few boxes. I wondered if the good ole unplug and plug back in would be a good place to start, but i was worried it might do something bad. I will give that a shot this weekend and report back.  Thank you!

11 months ago

0

XfinityNicolas

Official Employee

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1.1K Messages

 

Hedgehodgey You're very welcome and thanks for double-checking! I had a smaller one at the last house and knew instatly the kids unplugged it when everything stopped working randomly haha. If that doesn't work, we can always send a tech to switch it out. I hope you have a great weekend and we'll talk to you soon!

 

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11 months ago

0

Hedgehodgey

7 Messages

Its Still beeping 😞

10 months ago

0

XfinityDemitrius

Official Employee

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1.8K Messages

When the device starts beeping, does the LED status lights change? @Hedgehodgey

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10 months ago

0

EG

Expert

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110K Messages

10 months ago

Is it actually "beeping", or is it buzzing / humming ?

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Hedgehodgey

7 Messages

It beeps once every 30 minutes or so. 

10 months ago

0

EG

Expert

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110K Messages

10 months ago

Hmmm.... First time I've ever heard of a drop amp beeping. I could be wrong but I don't think that there is anything inside of it like a speaker or a sound transducer that can beep. And I can't fathom what the purpose of it would be. Sorry that I can't be of more help. Maybe someone else will come along with a brainstorm. You could try contacting the manufacturer about it. Good luck !

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Hedgehodgey

7 Messages

Well I just sat in there and waited for a beep then behind my clothes I see this thing.. I just confirmed THIS IS WHAT'S BEEPING any additional thoughts? We do not have TDS

(edited)

10 months ago

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XfinityArmand

Official Employee

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2.1K Messages

We are glad to take a closer look at this for you @Hedgehodgey.  Please feel free to shoot us a private message with your details so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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10 months ago

0

EG

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110K Messages

Closer look at what ?

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10 months ago

0

EG

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110K Messages

10 months ago

@Hedgehodgey 

Those pics are not showing up. You could try hosting them somewhere and posting the link to them here.

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Hedgehodgey

7 Messages

It's says cyberpower cybershield. It must be from the previous owner of this home. But that's the beep culprit 

10 months ago

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XfinityArmand

Official Employee

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2.1K Messages

It very much could be @Hedgehodgey.  We would like to take a closer look at this.  When you are ready, please feel free to shoot us a message.  

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10 months ago

0

user_2cef58

Visitor

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7 Messages

10 months ago

I think the Cyberpower Cybershield is a battery backup to keep the drop amp powered during outages.   I had to add a battery backup to the drop amp in my basement to keep my connection live during power outages.

The battery in the backup as a finite lifetime and the device will beep when it's time to replace the battery (or the entire battery backup device if the battery is non-replaceable in that model).

0

EG

Expert

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110K Messages

10 months ago

@Hedgehodgey 

Aha ! A UPS. What is the exact model number of it ?

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Hedgehodgey

7 Messages

Unplugged it! No harm done to internet or tv. Beeping stopped!!   Yay!

10 months ago

0

EG

Expert

 • 

110K Messages

Ok but that's just a workaround, not a fix... If it's a UPS, now you have no power backup.. Model number ???

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10 months ago

0

XfinityKrista

Official Employee

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1.5K Messages

Excellent! We're happy to hear that, and appreciate you taking the time to let us know. Is there anything else we can help with today? 

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10 months ago

0

EG

Expert

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110K Messages

10 months ago

It's not fixed....

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