My internet speed has been much lower than the speed I'm paying for

Thank you for bringing this to our attention, and I’m sorry to hear you're not seeing the speeds you're paying for. It's important to us that you get the performance you expect from your 2000 Mbps plan.

Since you've been testing your speeds directly with an Ethernet connection to the Xfinity-provided modem, you've taken the right steps for an accurate measurement. The speeds you're seeing, however, are certainly lower than they should be for your plan.

A few things you might want to double-check:

• Ensure you're using a Cat6 Ethernet cable or higher, as lower-rated cables can limit speeds.
• Confirm the modem model is capable of supporting speeds up to 2000 Mbps.

Please let us know if you’ve had a chance to review these, and we’ll be happy to assist further to make sure you’re getting the full value of your service. Thank you for being a valued Xfinity customer!