Internet going down lots

Please start here if you wish;

https://forums.xfinity.com/conversations/your-home-network/connection-troubleshooting-tips/602da777c5375f08cdea3db9 

Hello @user_a99a24, thank you for taking the time to reach out on social media. 

I rely on my internet daily and can appreciate you wanting it to work consistently. I'd be happy to run some troubleshooting for you today. Troubleshooting can also be done through the My Account App or online at https://www.xfinity.com/support/internet#troubleshooting.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@user_a99a24 

Have you had a chance to try any of those tips at the link that I posted ?

@user_ecd467 

Please create a new topic of your own here on this board detailing your issue. Thanks. For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on an old thread can delay getting help.

Also. Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478 

Same thing has been happening to us in Houston, TX. Plus, customer service is horrible and it's [Edited: "Language"] near impossible to actually speak to an agent.

Also, everything they've done to "fix" it hasn't worked. We've had two different techs come to the house, equipment has been replaced twice in the last three weeks, and we're still losing internet on a daily basis.

Wonder how the original poster @user_a99a24 is making out ?