Internet goes down every morning

Good morning,

My internet goes down every morning at varying times between 8am and 10am. My devices both wired and wireless lose internet connected sometimes several times, every day between those hours. I've tried to pattern it but it happens at random times. I look to the xFi gateway its blinking yellow for a few minutes than back to solid white. I have rebooted it, I have logged into it to and reset to factory in case there was some setting, nothing has helped. It doesnt usually stay down for more than a minute or two but I work remotely so this has been quite a hinderance to my duties as 8-10am are my busiest times for meetings and such and my director is pressuring me to get it fixed as it kicks me out and they have to wait for me to rejoin.

I have the white xFi gateway, no other routers.

This just started a couple weeks ago.

I have checked the only coaxial cable, it is secured tightly.

Just fwiw: Over the past 2 years I have had many tech visits and eventually a "regional supervisor" had to show up and tell me the signal to my house was "dirty" and they would need to call in a special technician or something, that was more than 6 months ago, it had been fine but now its randomly acting up again.

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user_9cc07d

Visitor

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11 Messages

6 months ago

This morning it has gone down 4 times now.

0

XfinityFrank

Official Employee

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1.5K Messages

6 months ago

Hi there, @user_9cc07d! Thanks for reaching out to us here on the Community Forum! As a work from home person myself, I can understand the frustration with connection issues! Since you've already checked what you can check on your end, I think we should take a look from here. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!

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MI

Matt-I

1 Message

I have the exact same problems. I have checked everything on my end (not that there is anything on the user end that could cause a daily periodic extreme service degradation like this, but going through the motions because Comcast demands that in lieu of providing high quality service). My next door neighbor went through it for months, had multiple technician visits, and ultimately switched to a fiber provider when Comcast decided to blame him.

I've been in technology, including networking at enterprise scale, for over 30 years. What I am seeing is clearly the result of a Comcast-configured periodic config reset or similar issue. Push to the device or pull from it, doesn't matter. It's in your hands. There's no way this happens as the result of "home wiring" or some other excuse to get customers to pay to do Comcast's troubleshooting.

[Edit: Inflammatory]

(edited)

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5 months ago

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XfinityPeterH

Official Employee

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2.1K Messages

Matt-I Thank you for the feedback. Please in the future make sure to submit your own public post that way you can get the help needed and follow our community guidelines. That said our team is happy to help you. Please feel free to send us your full name and address in a direct message:

Here is a great step by step process on how to send us a direct message.

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

• Press Enter to send it

Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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FogRider

New Poster

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7 Messages

@XfinityPeterH

HELP! Every morning for the last month when I turn on the television I get the message "We are having problems connecting ...." There is no

outage in my area. Neighbors with other Internet services for television are not having this problem. What is the issue? I am getting frustrated having to restart my connection given it is physically very difficult for me to do so. Why can't Xfininty fix this problem?

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1 month ago

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XfinityArmand

Official Employee

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2.2K Messages

We are glad to assist in any way that we can @FogRider! It sounds like there could possibly be a connectivity issue. We are more than happy to take a closer look at this for you. Please feel free to shoot us a private message with your details so that we can get started.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

Your Home Network

user_9cc07d

Internet goes down every morning

user_9cc07d

XfinityFrank

Matt-I

XfinityPeterH

FogRider

XfinityArmand

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