Hey @user_8tpw89, thanks for reaching out to Xfinity Support on our forums. When bandsteering is turned on or the WiFi bands have the same name, you wouldn't be able to see which band you are connected too. The router portion of the gateway will put the device on the best connection. Are you running into problems connecting a device or something?
Hey, I need help. So I split the bands but from wifi I do not see the new network name I gave the 2.4Ghz band. Some devices I have can only operate on 2.4Ghz. What do I need to do?
That varies dramatically depending on what piece of equipment you're talking about.
For WiFi routers, mesh kits, etc. it depends on the specific model or family of models. You may get no info at all from some, especially if connected to a range extender. At the opposite end business grade access points connected to a central controller will usually tell you everything the WiFi gear can see about a client. Mine shows me the name the client uses, it's MAC address, IP address, band (2.4 or 5Ghz... haven't upgraded to get 6GHz yet), current transmit and receive speeds, whether it's in power saving mode, etc. Some consumer routers and mesh kits offer similarly detailed information.
For clients it's even more of a mixed bag, but depends less on the model in the case of phones and computers. E.g. Windows, MacOS, iOS and Android will tell you about the same thing regardless of which brand & model of phone or computer you have. Like my Android phone (only WiFi thing I can get to without getting up to go look) tells me what band it's connected to along with WiFi transmit and receive speed in the standard settings menus. For other devices it's all over the place what they'll tell you. Some have no ability to communicate that they're even connected at all aside from working or not working.
You can install a WiFi sniffer / analyzer program like Inssider or Acrylic on your computer. They both have free versions. They will show you lots of info. Google them for more info.
On my Lenovo Desktop computer selecting the Wi-Fi icon shows all available internet connections near me. I see both 2.4 and 5.0 Ghz. as passworded. Other people my show passworded, or not. I am on DSL, but I assume it should be the same on Comcast Internet
One thing I do to tell if I'm connected at 2.4Ghz or 5Ghz is look at the connection speed. If I'm connected at 2.4Ghz, my connection speeds usually aren't greater than 72Mbps and usually are around 65Mbps. When I'm connected at 5Ghz, the speeds are usually well over 100Mbps (433 Mbps or faster). I do this mostly with the laptops I have connected to my wireless network. I'm not sure if smartphones will show the connection speed, but if they do, that might give you as clue. :)
The wireless network connection speed *is not* the same as the Internet connection speed. So, a "fast" wireless connection speed won't necessarily translate into "fast" Internet download speeds.
CCNicolas
Retired Employee
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1.1K Messages
2 years ago
Hey @user_8tpw89, thanks for reaching out to Xfinity Support on our forums. When bandsteering is turned on or the WiFi bands have the same name, you wouldn't be able to see which band you are connected too. The router portion of the gateway will put the device on the best connection. Are you running into problems connecting a device or something?
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zandor60657
Contributor
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204 Messages
2 years ago
That varies dramatically depending on what piece of equipment you're talking about.
For WiFi routers, mesh kits, etc. it depends on the specific model or family of models. You may get no info at all from some, especially if connected to a range extender. At the opposite end business grade access points connected to a central controller will usually tell you everything the WiFi gear can see about a client. Mine shows me the name the client uses, it's MAC address, IP address, band (2.4 or 5Ghz... haven't upgraded to get 6GHz yet), current transmit and receive speeds, whether it's in power saving mode, etc. Some consumer routers and mesh kits offer similarly detailed information.
For clients it's even more of a mixed bag, but depends less on the model in the case of phones and computers. E.g. Windows, MacOS, iOS and Android will tell you about the same thing regardless of which brand & model of phone or computer you have. Like my Android phone (only WiFi thing I can get to without getting up to go look) tells me what band it's connected to along with WiFi transmit and receive speed in the standard settings menus. For other devices it's all over the place what they'll tell you. Some have no ability to communicate that they're even connected at all aside from working or not working.
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EG
Expert
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112.3K Messages
2 years ago
@user_8tpw89
You can install a WiFi sniffer / analyzer program like Inssider or Acrylic on your computer. They both have free versions. They will show you lots of info. Google them for more info.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
2 years ago
On my Lenovo Desktop computer selecting the Wi-Fi icon shows all available internet connections near me. I see both 2.4 and 5.0 Ghz. as passworded. Other people my show passworded, or not. I am on DSL, but I assume it should be the same on Comcast Internet
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