Contributor
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83 Messages
Delayed Ethernet Connection--more
This follows up on previous conversations about computers with ethernet connections (not wireless) experiencing delays in getting connected after waking up from sleep. People with both the XB6 and XB7 gateways have been experiencing this problem since mid-December.
If you were contributing to the previous discussion about this, please check in here and let's continue the discussion. Here is a partial list participants:
@alantrainor1 , @BlackTriad , @Kruunk83 , @TomasNieve , @sjwj , @hjens , @blueaid
@g-hodgson , @fiero44 , @badcrab
@BlackTriad -- Is your gateway still running the updated firmware? Has the updated firmware fixed your problem?
Has anyone else received updated firmware which has fixed this problem?
Lititzdb
Regular Visitor
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2 Messages
4 years ago
I'm a relatively new Xfinity customer with the XB6-T (CGM4140COM) router providing 100mb service. We're Mac people. Unfortunately, my wife's Mac Mini requires ethernet connection. I had my laptop connected with ethernet initially becasue I felt it might provide a bit more speed. Then, suddenly, we both started having this dealy isse. I switched t Wi-Fi and noted no loss of speed...and no connection delay. It was driving me nuts trying to fix the issue on my wife's computer until I found this forum. Saw the post about using a switch and just happend t have a 5-port in my defunt comptuer stuff drawer. Hooked it up and the problem disappeared. Did slow things a bit. I get about 114 mbs on my laptop, she's only getting 94. Certainly not enough of a loss to outweigh that awful delay. Hope they fix this soon. BTW. How does one contact technical support? I've tried and gotten nowhere.
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Tek
Problem Solver
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919 Messages
4 years ago
I am still stuck on with the old firmware and the delay. Very annoying. My XB7 is brand new from Xfinity. Also, brand new from the factory. It was not a refurb.
Model: CGM4331COM
Firmware: CGM4331COM_4.6p2s1_PROD_sey
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tfs128
Regular Visitor
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3 Messages
4 years ago
Received a Xb7 from support yesterday to replace my XB6 and the issue seems to have gone away.
Model name: CGM4331COM
Vendor: Technicolor
Revision: 2.0
Firmware: CGM4331COM_4.4p12s1_PROD_sey
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Tek
Problem Solver
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919 Messages
4 years ago
At 3AM this morning I recieved the new firmware and it corrected my connection delay:
Old Firmware:
XB7 (White Gateway)
Model: CGM4331COM
Firmware: CGM4331COM_4.6p2s1_PROD_sey
New Firmware with fix:
CGM4331COM_4.6p5s1_PROD_sey
I live in the northeast.
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jmah20
Frequent Visitor
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13 Messages
4 years ago
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corgi11
Problem Solver
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982 Messages
4 years ago
I live in the Chicagoland Area
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fiero44
Contributor
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24 Messages
4 years ago
Still waiting here also . I received PM's from 3 different Comcast (fill in the names) reps Saturday and sent my firmware info to them . One asked if I wanted an advanced repair ticket or an XB7 . I asked for repair ticket but have had no response ... I'm in the Minneapolis area ....
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Tek
Problem Solver
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919 Messages
4 years ago
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Lititzdb
Regular Visitor
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2 Messages
4 years ago
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tfs128
Regular Visitor
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3 Messages
4 years ago
@SteveWW
Quick little correction. I was having this issue on an XB6, Comcast sent me an XB7 which is not having the issue.
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SteveWW
Contributor
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83 Messages
4 years ago
@BlackTriad-- looks like I missed something. My spreadsheet shows that your XB6 was upgraded to 4.6p7s1 and that fixed the problem. Is that your current firmware version? And the problem remains with that version?
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BlackTriad
Frequent Visitor
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16 Messages
4 years ago
I still have the problematic firmware and the delay associated with it. No fix here yet.
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SteveWW
Contributor
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83 Messages
4 years ago
There's been a lot of activity in the past day or two. Looks as though Comcast is making progress but there is much more to do.
Glad that @tfs128 @Tek and @jmah20 have received firmware updates for their XB7's which fixed their slow connection problem. Several XB7 users have now received the updated firmware although there are a few XB7 people here who still have the problem.
On the other hand, hello to @Lititzdb who has newly reported the problem on his XB6. Could you let us know the firmware version that's currently on your XB6?
Meanwhile, last night I received a firmware update on my XB6. The new version is 4.4p10s2 but it does NOT solve the problem. That's not surprising to me because that's the same version that @corgi11 has and he also has this slow connection problem. Both of us (as well as a bunch of other people with XB6's) will need a firmware upgrade, probably to 4.6p7s1. About two weeks ago @BlackTriad was updated to that version and the problem was fixed.
Hoping that Comcast starts pushing out the needed firmware to those of us with XB6's and also to the remaining XB7 units which still have this problem.
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fiero44
Contributor
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24 Messages
4 years ago
I also received firmware update to 4.4p10s2 on my XB6 ... Still have delay of 15-30 seconds
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alantrainor1
Frequent Visitor
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13 Messages
4 years ago
I also received the same firmware update as SteveWW
4.4p10s2 I still have the delay as well. With an XB6
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